Customer Support and Training Advisor

SMSFactor

Client Service Advisor in customer support for Skill & You, facilitating learning for over 45,000 students. Managing inquiries and supporting learners through their educational journey.

Posted 7/6/2026full-timeMaurice • 🇲🇺 MauritiusMid-LevelSenior💰 MUR 19,500 - MUR 22,000 per monthWebsite

About the role

Key responsibilities & impact

Respond to incoming calls and make outbound calls.
Identify learners' needs and provide appropriate answers.
Direct requests to the relevant contacts when necessary.
Handle complaints in accordance with procedures.
Conduct welcome calls with new learners.
Provide regular follow-up to encourage engagement and reduce dropout.
Support learners with organization, study methodology, and getting started with training tools.
Identify their needs and propose tailored support.
Assist learners with preparation for employment (CVs, interview practice, professional presence).
Lead workshops, virtual classes, or live sessions.
Manage the administrative follow-up for your portfolio of learners.
Respond to emails and requests via various communication channels.
Update information in management tools.
Assist with student registrations for competitions, exams, and certifications.
Achieve defined qualitative and quantitative targets.
Work closely with other teams to ensure smooth case follow-up.
Contribute to the continuous improvement of the learner experience.

Requirements

What you’ll need

Excellent command of French, both spoken and written.
Experience in a call center or customer service role.
Strong interpersonal skills and a service-oriented attitude.
Active listening and empathy.
Energetic, organized, and detail-oriented.
Proficient with office software and common digital tools.

Benefits

Comp & perks

3 days of remote work per week.
Monthly performance-based bonus.
Round-trip transportation expenses covered.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Call HandlingLearner SupportWorkshop FacilitationAdministrative ManagementCV PreparationInterview PracticeEngagement StrategiesTarget Achievement

Soft Skills

EmpathyOrganizational SkillsDetail-OrientedService-Oriented AttitudeEnergetic