Learner Support and Success Manager

SMSFactor

Manager overseeing coaching teams to enhance learner success and satisfaction at Skill & You. Ensuring high-quality support and continual improvement in educational programs.

Posted 6/20/2026full-timeAnzin • 🇫🇷 FranceMid-LevelSenior💰 €3,000 - €3,500 per monthWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Manage and develop learner support teams
Supervise, lead and mentor coaches
Develop the individual and collective skills of the team
Set objectives, monitor results and support skills development
Promote engagement, collaboration and a learner-centered culture
Ensure learner success and satisfaction
Manage learner support throughout their learning journey
Ensure the quality of interactions and the effectiveness of support mechanisms
Implement actions to improve learner engagement, persistence and success
Regularly monitor satisfaction and performance indicators
Track key activity and learner success metrics
Optimize organization, resources and ways of working
Identify areas for improvement and implement associated action plans
Contribute to cost control and the operational efficiency of the department

Requirements

What you’ll need

Proven experience managing operational teams
Ability to unite, support and develop team members
Hands-on leadership, results- and performance-oriented
Strong command of performance and service quality metrics
Ability to analyze results and implement improvement actions
Strong organizational skills, operational efficiency and a continuous improvement mindset
Strong focus on customer satisfaction and user experience
Ability to optimize processes and drive change
Experience in project management and coordinating cross-functional teams
Initiative, autonomy and a strong sense of responsibility

Benefits

Comp & perks

50% reimbursement of your public transport pass
Competitive company health insurance
Meal vouchers valued at €9
Company provident plan (life and disability coverage) for additional protection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance metricsservice quality metricsproject managementoperational efficiencyprocess optimizationdata analysiscontinuous improvement

Soft Skills

leadershipteam developmentorganizational skillscustomer satisfactionuser experienceinitiativeautonomyresponsibilitycollaborationmentoring