SmithRx

Analyst

• Application & Workflow Configuration: Lead the administration and build of internal logic, triggers and automated workflows within:
• CLM: Configuring automated contract routing and workflows (e.g., Ironclad, Linksquare).
• Telephony & CTI: Managing IVR flows, call routing logic, and agent presence sync (e.g., Talkdesk, Five9).
• Notification Platforms: Designing automated SMS/Email trigger logic.
• Survey Tool: Help manage data flow from surveys to other applications.
• Vendor Selection & Evaluation: Lead the technical evaluation and selection process for new software vendors. This includes defining business requirements, conducting RFPs, performing gap analyses and managing proof-of-concept (POC) phases.
• Integration Management: Lead the full lifecycle of integrations between these tools and Salesforce, from initial mapping and setup to ongoing monitoring of data synchronization.
• Cross-Functional Optimization: Partner with stakeholders in Sales, RevOps, Customer Support and other business teams to identify manual bottlenecks and implement automated solutions across the tech stack.
• Service Cloud Support: Support the technical setup of the Service Cloud environment, ensuring that external communication tools are perfectly synced with Salesforce objects.
• Data Governance & Troubleshooting: Maintain data integrity across integrated platforms and act as Tier 3 support for application-specific issues, reading and troubleshooting code/APIs to resolve failures.

Senior Application Analyst

Project Manager

• Own the Lifecycle: Define and enforce a unified Stage-Gate process (e.g., Intake → Discovery → Alignment → Execution → Post-Launch).
• Gatekeeping: Ensure clear entry/exit criteria and decision frameworks at each gate to minimize "scope churn" and rework.
• Strategic Mapping: Ensure every project in the portfolio is accurately mapped to Company OKRs with a robust risk mitigation plan.
• Trade-off Analysis: Surface critical trade-offs regarding cost, timing, and complexity to enable senior leadership to make high-durability decisions.
• Master Portfolio Ownership: Maintain 100% data integrity across all initiatives, providing a "single source of truth."
• Executive Storytelling: Translate data from 50+ concurrent workstreams into bi-weekly, high-intensity ELT reports that facilitate rapid decision-making.
• Automation & ROI: Partner with Finance and Data Analytics to transition manual tracking into real-time, automated visualization tools (e.g., Smartsheet, Jira, or Atlas).
• Team Development: Lead and mentor a team of project managers, establishing a culture of "Extreme Ownership" and execution excellence.
• Cross-Functional Training: Train Product, Engineering, and Operations teams on effective project management discipline and Stage-Gate rigors.
• Continuous Improvement: Lead retrospectives to identify "information dark spots" and delivery bottlenecks, driving lean improvements across the organization.
• Improve predictability, speed, and quality of project delivery
• Drive accountability across teams for timelines, deliverables, and outcomes
• Lead retrospectives and continuous improvement efforts
• Optimize tools (e.g., Smartsheet) to support scalable execution

Director of Project Management

Full-stack Engineer

• Focus on architecting system; discovering, designing, developing and maintaining SmithRx product features using a varied technology stack such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to translate requirements into high-quality, AI-native scalable software, while providing scope and risk assessments through comprehensive technical design documentation.
• Be the Stochastic/Deterministic Bridge: Build the "safety rails" around LLMs, creating deterministic software systems that effectively manage, validate, and wrap the stochastic nature of AI models to ensure 100% accuracy in healthcare data.
• Continually apply and enforce software development best practices, design patterns, testing, automation, tools and technologies by adoption of emerging AI technologies like Claude-code, Copilot or aikes.
• Leverage AWS technologies, like Lambda, Managed Kafka, EKS to handle various types of jobs and batch processing
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Foster a collaborative learning culture by mentoring junior engineers in both traditional backend best practices and emerging AI-native development patterns, while driving technical excellence through code reviews and the exploration of innovative technologies.
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter

Senior Staff AI Software Engineer, Platform

QA Engineer

• Responsible for developing, defining, maintaining and instituting a prior authorization quality assurance program for the Pharmacy Technician and Pharmacist clinical review function
• Responsible for summarizing quality assurance activities and presenting to leadership and the Clinical Review Team
• Responsible for developing, maintaining and conducting an interrater reliability program
• Monitors clinical appeals to further enhance the prior authorization program
• Collaborate with Pharmacists within the Pharmacy and Therapeutics Committee and Criteria Review Committee process and participate in development of clinical criteria for medications requiring prior authorization
• Identifies opportunities for technology enhancements, process improvement or coaching for team members
• Collaborate with Clinical Review Business Analyst to support system enhancements
• Support Policy and Procedure development and maintenance
• Become a subject matter expert on department standards and processes

Clinical Review Quality Assurance Pharmacist

Operations

• Oversee initial claims file submissions and conduct comprehensive QA summaries to identify potential fallouts before submission.
• Manage rejections from external partners; perform root-cause analysis on data issues and re-submit corrected claims to maximize capture.
• Monitor and "push" for the billing of claims missed during initial windows due to vendor delays or data gaps, ensuring no revenue is left on the table.
• Build and maintain master rate lists based on current formularies and utilization management (UM) to correspond with product-specific rates.
• Marry billed amounts back to rate lists to identify missing, incorrect, or inappropriately billed amounts.
• Verify incoming payments against invoiced amounts; identify and dispute short-payments or missing funds.
• Build out rebate performance reports.
• Run monthly "pro-forma" estimates of expected rebates to serve as a benchmark for actual collections.
• Manage and optimize the internal dashboards to provide "slice-and-dice" visibility into rebate trends for executive leadership and sales teams.

Rebate Operations Manager

• Focus on back-end architecture: Design, develop, and maintain SmithRx product features using various languages such as Golang, GraphQL, Node, and SQL.
• Collaborate and Iterate: Work closely with stakeholders and technical leads to understand functional requirements and produce high-quality, scalable software.
• Design and Estimate: Provide scope and risk estimates for system and feature builds by creating comprehensive technical design documentation.
• Apply Best Practices: Continually apply software development best practices, design patterns, testing, automation, and modern tools.
• Leverage AWS: Utilize AWS technologies, including Lambda, DynamoDB, SQS, and RDS, to handle diverse job types and batch processing.
• Resolve Production Issues: Perform triage for live issues, assess impact, execute short-term and long-term mitigation plans, and conduct root-cause analysis.
• Mentor and Coach: Guide junior team members through design and code reviews, providing actionable feedback on their projects.
• Strategy and Roadmap: Work with senior leadership to translate technical vision into a tangible quarterly roadmap.
• Culture and Innovation: Act as a cornerstone of a collaborative learning culture through mentorship, code reviews, and the exploration of new technologies.
• AI Integration: Actively seek out new AI tools and technologies and share them with the team to positively impact overall software delivery speed and quality.

Senior Software Engineer, Applications

Data Scientist

• Partner with technical and business leaders to design key metrics, dashboards, and AI-enabled data products that are widely-adopted and influence cross-functional strategic direction and multi-year roadmaps
• Establish hypothesis-driven decision-making as the default operating mode across partner teams through statistically rigorous experimentation
• Tackle undefined, open-ended problems by defining both the 'what' and 'how' and conducting rigorous analyses that drive meaningful product and business impact
• Transform complex findings into compelling narratives that provide strategic clarity and influence broader organizational direction
• Collaborate closely with Data Engineers to influence the design, development, and maintenance of dimensional data models, ensuring data is complete, accurate, and reliably delivered
• Champion world-class data governance practices, continuously raising the bar for data & code quality across technical teams
• Partner with stakeholders to align roadmaps with business priorities, anticipating emerging needs before they are formally requested and driving positive outcomes in high-stakes contexts
• Operate as a force multiplier whose influence fosters growth across partner teams, providing incisive technical mentorship, inspiring intellectual curiosity, and driving clarity amidst ambiguity

Senior Staff Data Scientist

Systems Engineer

• Design, build, and refine complex pricing models in SQL and Looker to automate and enhance the accuracy of client savings projections.
• Translate business requirements from stakeholders into technical specifications for the development and validation of our Enterprise Data Warehouse (EDW) in collaboration with the Data Analytics and Engineering groups.
• Coordinate directly with Data and Engineering teams to ensure pricing logic is aligned with broader company data architecture and product roadmaps.
• Contribute to the evolution of the Pricing Analytics codebase, adhering to best practices for development, rigorous audit protocols, and code reviews to ensure "client-ready" accuracy across all automated tools.
• Maintain a transparent project roadmap for pricing tool enhancements and create detailed technical documentation for all pipelines and internal logic.
• Provide "Tier 3" technical support to the Submission Pod, stepping in for highly complex ad-hoc analyses or during peak volume periods to ensure queue stability.
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings.
• Communicate clearly with internal stakeholders and external partners through email, Slack, phone, video call, and Jira.
• Develop a complete understanding of reporting needs and work cross-functionally to scope projects and develop self-service BI reporting and automation whenever relevant.
• Continuously analyze and evaluate existing reporting processes, identifying inefficiencies or gaps, and proactively deploying creative solutions to enhance operational effectiveness.

Pricing Systems Analyst

• Focus on back-end architecture; designing, developing and maintaining SmithRx product features using various languages such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to understand functional and technical requirements to produce high-quality, scalable software and services
• Provide scope and risk estimates for system and feature builds by building technical design documentation
• Continually apply software development best practices, design patterns, testing, automation, tools and technologies.
• Leverage AWS technologies, like Lambda and Fargate, to handle various types of jobs and batch processing
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Coach/mentor junior team members in their assigned engineering projects by reviewing and providing feedback on code developed, and performing design and code reviews
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter
• Be the cornerstone of a collaborative learning culture through mentorship, code reviews, the exploration of new technologies, and other innovations

Staff Software Engineer, Platform

Senior Staff Software Engineer, Platform

Marketing Operations

• Co-own the integration between SmithRx’s internal platforms and communication vendors (e.g., Salesforce, Braze/Iterable, etc.).
• Help define and maintain the logic for how member fields (Name, RX_Number, Copay_Amount) are injected into templates.
• Build, schedule, and deploy multi-channel communication journeys (Email, SMS, Print). Construct complex audience segments, configure trigger-based workflows, and manage the end-to-end deployment of both ad-hoc notices and always-on transactional messages.
• Build automated checks to flag data anomalies before communications are triggered, and conduct rigorous pre-flight testing on all campaigns.
• Translate business and regulatory requirements into executable, logic-driven campaign workflows within our communication platforms.
• Help manage the data pipeline for multi-channel communications, including complex permissions and transactional message sends.
• Perform exhaustive campaign QA, including rendering tests, dynamic content validation, link tracking, and audience sizing checks to guarantee zero-defect deployments.
• Monitor campaign performance and deliverability in real-time, proactively triaging any send-volume bottlenecks, platform outages, or spam-trap issues.
• Manage the technical relationship with the direct mailer system, including SFTP file transfers, print-proof automation, and production timelines.
• Collaborate with our internal business systems team to ensure messages and letters are synced back to the internal member record for internal team visibility.
• Troubleshoot message deliverability to ensure SmithRx remains compliant with delivery laws.

Marketing Operations Manager, Member Communications

Data Engineer

• Build Resilient Systems: Design flexible, difficult-to-misuse software components and data pipelines. Reduce complex designs into simple foundational components to proactively avoid scaling issues and lower maintenance costs.
• Manage Cross-Boundary Integrations: Create coherent ecosystem designs across multiple pipelines and API boundaries. Ensure reliable feature rollouts with appropriate monitoring, paging, and well-characterized failure domains.
• Improve Developer Efficiency: Continuously look for ways to simplify code and infrastructure. Implement solutions that measurably improve developer efficiency (e.g., cycle time, ramp-up time) for your team.
• Drive Large-Scale Projects: Autonomously define and deliver technical roadmaps for larger projects with cross-team dependencies. Execute against tight deadlines while preemptively identifying and resolving technical risks.
• Unblock the Team: Assess and eliminate the root causes of technical and process barriers. Own your decisions and mistakes, taking action to prevent them in the future and sharing learnings widely.
• Align Technical Output with Business Value: Partner with your manager to define team priorities based on SmithRx’s business strategy. Design clear success metrics for systems and achieve them consistently post-launch.
• Cross-Functional Collaboration: Break down silos within and across functions. Write crisp narratives to create understanding, get buy-in, and enable effective decision-making among stakeholders.
• Navigate Ambiguity: Act thoughtfully in critical situations. Balance conflicting perspectives, encourage productive debate, and commit to moving key company priorities forward even when making unpopular decisions.
• Mentor & Develop Talent: Serve as a role model and technical guide for less-experienced team members (SDE1/SDE2), tailoring your coaching and feedback to their specific skills and working styles.
• Champion Culture & Hiring: Actively participate in the hiring process for senior candidates and managers (interviews, debriefs, 1:1 sell chats). Foster psychological safety, encourage a growth mindset, and consistently personify SmithRx’s core values.

Staff Data Engineer

• Define Technical Vision: Define the long-term data engineering strategy, factoring in company-wide priorities, customer needs, and system limitations.
• Design Ecosystems: Create coherent designs across multiple pipelines and API boundaries. Reduce complex concepts to foundational components and simplify infrastructure to lower maintenance costs.
• Drive Engineering Excellence: Make high-impact technical choices—including "build vs. buy" and framework selections—and provide clear rationale to rally the team. Review cross-team designs to preemptively identify and resolve technical risks before they jeopardize projects.
• Improve Developer Efficiency: Implement solutions that measurably improve developer efficiency (e.g., cycle time, ramp-up time) and establish engineering-wide quality and best practices.
• Deliver at Scale: Roll out major features and systems reliably, ensuring appropriate monitoring, failure domain characterization, and clear success metrics are established post-launch.
• Align with Business Goals: Leverage a deep understanding of SmithRx’s business strategy to identify group-wide opportunities. Proactively refocus team efforts when projects are off-course or not moving the needle for the business.
• Manage Data Quality & Governance: Enforce data governance policies (PII/PHI protection, security, compliance) and implement data quality principles to raise the bar for the reliability of data shared internally and externally.
• Influence Cross-Functionally: Influence the roadmaps of other SmithRx teams. Act thoughtfully and decisively in critical situations, seeking diverse perspectives but ultimately leading decision-making (disagree and commit) to move priorities forward.
• Mentor and Develop: Serve as a role model and coach for SDE2/SDE3 engineers, taking into account their unique skills and providing constructive feedback to maximize their impact.
• Executive Communication: Develop focused messaging and effectively present technical strategies and business cases at the executive level.
• Champion Organizational Change: Break down silos, build deep cross-functional relationships, and create excitement to drive the adoption of new technologies or processes across the organization.

Senior Staff Data Engineer

Manager

• Command high-severity incident bridges, directing cross-functional teams (Engineering, Plan Operations, Customer Success) toward rapid identification and mitigation of issues.
• Act as the central point of contact during crises, ensuring that triage efforts remain focused, efficient, and aligned with SLAs.
• Partner with stakeholders and senior leadership to provide timely, transparent, and accurate communication regarding business impact, resolution status, and recovery times.
• Act as the primary representative of the incident response team to internal business units, translating deeply technical concepts into clear business updates.
• Lead comprehensive blameless Post-Mortem and Root Cause Analysis (RCA) investigations to uncover underlying system or operational deficiencies.
• Partner with Product and Engineering managers to translate RCA findings into actionable, prioritized roadmap items that mitigate long-term technical risks.
• Continuously mature SmithRx’s incident management frameworks, on-call workflows, and alerting protocols.
• Establish and maintain best practices for incident documentation, tracking metrics (e.g., MTTA, MTTR), and running tabletop exercises to prepare teams for future events.

Incident Manager

Customer Support

• Responsible for being the main point of contact for TPA (an external client) for new group implementations
• Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Ensure all requirements are documented in the standard project templates and tools
• Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle
• Maintain a detailed project plan and an open items log for project monitoring purposes
• Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
• Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
• Build client profile utilizing CRM tool
• Act as a liaison between the internal contracting team and the Implementation Team
• Act as a liaison between the internal invoicing team and the Implementation Team
• Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• Participate in post go live discussion to improve identified performance opportunities
• Participate in the new group implementation lifecycle
• Participate in internal and external client meetings
• Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
• Provide attention to detail on all project requirements to ensure the client’s needs are met
• Ability to be a self-starter and take initiatives