Manager, Pharmacy Implementation
SmithRx
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation.
- Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations.
- Ensures that implementations are completed on time, within budget, and meet client expectations.
- Provides input to strategic decisions that affect the implementation processes and team members.
- Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training.
- Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures.
- Accountable for customer satisfaction of the client implementation.
- Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support.
- Maintain a comprehensive understanding of business challenges faced by customers.
- Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary.
- 10% travel may be required.
Requirements
- Bachelor’s degree required
- Requires 5+ years of managerial experience
- Requires 8+ years of implementation and project management experience, managing multiple projects simultaneously
- Requires previous experience within healthcare, pharmacy benefits management (PBM), and third-party administrator (TPA)
- Ability to work independently as well as part of an extended, cross-functional team
- Conflict resolution skills
- Empathetic communicator with a consultative approach, able to see things from other person's point of view
- Robust analytical skills; advanced skills in Microsoft Excel and ability to work in different systems simultaneously
- Strong communication skills via face-to-face meetings, conference calls and written correspondence
- Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
- Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- 12 Paid Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementimplementationprocess documentationtestingtroubleshootinganalytical skillsMicrosoft Excel
Soft Skills
people managementstrategic leadershipconflict resolutionempathetic communicationconsultative approachself-starter mentalityexecution-focusedflexibilityadaptabilityproblem solving
Certifications
Bachelor's degree