Partner Operations Specialist

SmithRx

Partner Operations Specialist collaborating with teams to manage and solve eligibility and claims issues. Join SmithRx in transforming Pharmacy Benefit Management with technology and innovation.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems.
Understand and facilitate account structure updates for eligibility and accumulator requirements.
Validate system configurations for accuracy by monitoring inbound files from external partners.
Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed.
Provide feedback on opportunities to improve workflow efficiency to leadership.
Contribute to process and workflow documentation.
Serve as a mentor for new team members and a trainer for new processes.
Collaborate and provide support for member support and customer success teams.
Collaborate cross-functionally on system enhancements for workflow automation.
Become the subject matter expert for plan design configuration details for assigned groups.
Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data.
Support new partner integrations and client implementations.
Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise.
Ensure that data partner connections are maintained and created when approved.
Work as assigned on projects outside of daily assigned tasks.

Requirements

What you’ll need

1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status)
Must be in good standing, including:
No active writeups
Consistent and good attendance record
Current performance meets/ exceeds expectations and is acceptable given the requirement for the new role
2+ years of experience as a pharmacy technician or other industry experience.
High School Diploma or GED required.
Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
Familiar with running basic SQL queries prefer.
Strong communication skills as a team member.
Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues.
Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven.
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.

Benefits

Comp & perks

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
Paid Company Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-Term and Long-Term Disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked Kitchen In Office Locations
Professional Development and Training Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data syncingsystem configuration validationtroubleshootingreport buildingSQL queries

Soft Skills

communicationmentoringcollaborationproblem solvingadaptability

Certifications

High School DiplomaGED