Customer Success Manager
Seeq Corporation
Senior Technical Project Manager
Smartsheet
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $122,500 - $160,000 per year
Job Level
Senior
About the role
- Manage all aspects of technical projects, including scope, schedule, budget, and client relationships.
- Drive the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation.
- Proactively identify and manage project risks and issues, ensuring smooth project execution.
- Work with Consultants, Solutions Architects & Front End Developers who are converting business requirements into solutions.
- Serve as a point of contact for stakeholders, providing clear and concise updates on project status.
- Act as a liaison between the customer and the technical team.
- Ensure that engagements conclude with delighted clients that are willing to be referenced for new potential clients.
- Handle multiple strategic engagements simultaneously.
- Proactively mitigate and handle critical customer concerns and at-risk accounts; communicate optimally and appropriately with internal and external leaders and executives.
- Ensure quality and time management processes are followed by the team (e.g., change controls, time card submissions)
- Help to document best practices in developing and deploying Smartsheet solutions
- Liaison with necessary teams within Smartsheet to achieve the above items
Requirements
- At least 7+ years of experience in customer-facing positions in a professional services organization
- Experience overseeing large billable projects for external customers
- Experience with modern services deployment methodologies, with emphasis on software design and development
- Use of formal project management tools
- Passion for working with leading-edge, web-based technologies and a desire to understand Smartsheet’s benefits, values, use cases, and business and technical elements
- Desire to work in a collaborative environment to promote and improve team performance
- Strong analytical skills regarding client and project management issues
- Strong organizational skills with an ability to manage competing client demands
- Ability to interact and communicate with CxO-level personnel
- Excellent communication and interpersonal skills
- Lean or Six Sigma certification is desirable
- Bachelor’s degree in MIS, CIS, CS, or equivalent combination of relevant work experience and education
- Willing to travel periodically (up to 20-30%) based on customer and business needs
- Authorization to work in the U.S. for any employer on an ongoing basis
- 1+ years Smartsheet Consulting experience, leading customer-facing engagements in the enterprise space
