Frontify

Senior Director of Customer Success

Frontify

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $200,000 - $250,000 per year

Job Level

Senior

About the role

  • We're all about helping brands turn ideas into impact.
  • Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
  • With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
  • Your team
  • This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
  • Your Mission
  • As the Senior Director of Customer Success, you will lead and strengthen Frontify’s U.S. CS organization with a balance of strategic vision and hands-on leadership. Reporting to the VP of Global Customer Success, you will guide the team to deliver exceptional customer outcomes, improve operational efficiency, and ensure alignment with global goals.
  • You will be a leader who is ready to get involved, whether that means partnering with team leads to solve challenges, stepping into key customer conversations, or making critical business decisions. Your focus will be on building a high-performing, solutions-oriented team that supports customer success at scale while contributing to the long-term growth of the company.

Requirements

  • 10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS.
  • 5+ years managing managers and leading distributed teams of 10 or more people.
  • Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly.
  • Strong decision-making skills grounded in business data and customer insight.
  • Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes.
  • Confident and clear communicator with proven success in executive-level discussions.
  • Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture.
  • Experience in Martech or Adtech is a plus.