Enterprise Account Executive
Astronomer
AirflowCloud
Strategic Account Director
SmartRecruiters
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $200,000 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Serve as the primary executive contact for a portfolio of large, global strategic accounts, ensuring strong customer satisfaction, retention, and growth.
- Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
- Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.
- Provide proactive recommendations for account success and find creative solutions to any challenges that may arise.
- Orchestrate collaboration across internal teams—including Customer Success, Account Management, Managed Services, Support, and Implementation—to deliver a unified customer experience.
- Lead and influence executive-level business reviews, success planning, and joint roadmaps that drive measurable customer outcomes.
- Apply strong data and analytical skills to monitor account health, identify risks/opportunities, and drive actionable insights.
- Represent the customer’s voice internally, influencing product development, service innovation, and business strategy.
- Drive renewal and expansion strategies in partnership with Sales leadership.
- Ensure governance and executive alignment with global stakeholders across multiple regions and business units.
Requirements
- 8+ years of customer success experience in enterprise software or SaaS organization with accounts > $1m ARR and total books of business > $10m
- Proven track record of driving issues to resolution and advocating on behalf of a customer
- Expert time management, organisational and prioritisation skills
- Deep data analysis skills are essential
- Experience of working with global enterprise customers
- Strong knowledge of cloud architecture and IT landscape
- Extensive experience in consulting and implementation of IT systems, preferably cloud service
- Previous Project Management experience is highly desirable
- Knowledge of HR or Talent Acquisition is essential
- Experience of working with Applicant tracking systems and recruitment technology is an advantage
- Demonstrated ability to plan and execute against customer priorities and expectations
- Experience in process improvement, decision making, managing processes, planning, developing standards, and service excellence
- Previous experience of working with a franchise model is a significant advantage
- Experience with SaaS solutions such as Salesforce is preferred.
- Available to travel up to 35%
Benefits
- Competitive salaries
- Strong internal mobility
- Remote-friendly culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscloud architectureIT systems implementationproject managementprocess improvementdecision makingservice excellenceSaaS solutionscustomer successaccount management
Soft skills
customer satisfactionorganizational skillstime managementprioritizationstrategic advisingcollaborationinfluencingproblem solvingcommunicationleadership
