Senior Campaign Manager
Captiv8
Director, Account Management
SmartLight Analytics
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships
- Serve as a trusted advisor, understanding client needs and offering strategic solutions to improve their healthcare programs
- Coordinate and lead regular client check-ins, presentations, and strategic reviews
- Collaborate with internal teams (data, data science, clinical and investigative, executives) to ensure optimal service delivery
- Become fluent in healthcare claims data relevant to Company’s use case and manage data intake with carriers/PBMs/data warehouses
- Utilize advanced analytics tools and techniques to create insights that inform decision-making and cost-saving strategies
- Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders
- Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects; troubleshoot client issues
- Monitor KPIs to track success of initiatives and client satisfaction
- Nurture client relationships from implementation through ongoing engagement and support
- Partner with sales and solutions teams to develop strategic plans and assist marketing initiatives to increase business success
Requirements
- Bachelor’s degree in business, Marketing, Economics, Data Analytics or a related field (Master’s preferred)
- 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments
- 4 years of experience in healthcare data analytics
- 3 years of healthcare payment integrity experience
- Proven experience managing senior-level client relationships and negotiating contracts or agreements
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
- Applicants local to the DFW area are required to work at the SmartLight HQ office 1 day per week (must agree)
- Experience translating complex data-driven insights into clear, digestible content for non-technical stakeholders
- Familiarity with benefit analytics, data warehousing and claims data files
- Exposure to statistical methods, data modeling, or machine learning insights
- Procurement/medical ASA and/or PBM contract negotiation experience (preferred)
- Strong presentation and client communication skills
- Proven ability to lead and manage projects independently and meet deadlines
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticshealthcare data analyticshealthcare payment integritydata modelingmachine learningadvanced analytics toolsstatistical methodsdata warehousingclaims dataproject management
Soft skills
client relationship managementnegotiationpresentation skillscommunication skillsstrategic planningproblem-solvingcollaborationleadershiporganizational skillsclient engagement
Certifications
Bachelor’s degreeMaster’s degree (preferred)
