Partner Manager, GSI/Consultancy
Udemy
Account Strategist, Senior Living
SmartBug Media
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $95,000 per year
Job Level
Senior
About the role
- Report to the Senior Director of Account Strategy and act as the strategic account lead, primarily focused on the senior living industry.
- Work with client executives to define goals and develop strategies that will achieve them.
- Translate customer goals and needs into strategic plans that span the customer lifecycle and hand plans to specialty strategist teams for implementation.
- Monitor performance and client health; be the face of SmartBug and primary client point of contact.
- Build and maintain strong relationships with clients; interact with C-Suite executives.
- Lead discovery and onboarding for new clients; understand client goals, objectives and challenges.
- Create top-level strategies and drive strategy with clients while partnering with specialty teams for execution.
- Address client feedback and concerns promptly and ensure clients view SmartBug as an indispensable partner.
- Deliver consistent, world-class quality across marketing, sales, customer success, and operations strategies.
- Identify opportunities to expand retainer scope; provide scoping, quotes and strategic direction for implementation.
- Develop demand generation, sales and CRM, and customer success strategies including lead nurturing, inbound marketing, account-based marketing, paid media, and HubSpot features.
- Work with technologists to optimize clients’ HubSpot instances and with creatives to support sales processes.
- Regularly assess and report on impact and ROI; provide monthly reports, quarterly business reviews, and strategic recommendations.
- Directly manage and develop 1-2 account specialists and lead cross-functional teams of digital strategy professionals.
- Monitor and manage campaign budgets and scope; track and meet effective billing rate (EBR) goals and ensure quality delivery.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in digital strategy.
- Minimum of 5 years of experience in the Senior Living industry.
- Proven experience with HubSpot and a deep understanding of the HubSpot ecosystem and CMS.
- Proven experience with WelcomeHome CRM.
- Proven ability to lead and direct a team of professionals working on client accounts.
- Experience in setting and achieving annual and quarterly goals for clients.
- Demonstrated ability to build and maintain a positive and productive team spirit.
- Ability to deliver constructive and sometimes tough feedback to clients and internal SmartBug departments.
- Strong interpersonal skills and the ability to inspire and motivate a team.
- Demonstrated ability to ensure high client satisfaction, retention, and achieving sales, marketing, and ROI goals without sacrificing client goals and adhering to SmartBug values.
- Exceptional communication and presentation skills.
- High level of organization, attention to detail, and the ability to manage multiple priorities.
- Strong problem-solving capabilities and the ability to navigate complex challenges.
- High level of integrity, work ethic, and professionalism.
- Passion for client success and a commitment to delivering outstanding results
- Experience working remotely in similar roles is strongly preferred.
- HubSpot essential certifications.
Benefits
- Annual Salary between $80,000 - $95,000 DOE
- Health insurance with company contribution
- Paid maternity and paternity leave
- Paid vacation
- Paid time off
- Winter Closure from December 25th - January 1st 2026
- 4-week paid sabbatical every 5 years of employment
- Monthly remote work allowance
- 401(k) with employer matching
- Flexible spending plan
- Company-funded short-term disability and life insurance
- Long-term disability
- Training budget
- The flexibility of working remotely
- MacBook Air issued to you at time of hire
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital strategydemand generationsales strategyCRM strategylead nurturinginbound marketingaccount-based marketingpaid mediaclient onboardingperformance monitoring
Soft skills
interpersonal skillsteam leadershipclient relationship managementcommunication skillsproblem-solvingorganizational skillsattention to detailfeedback deliverymotivationintegrity
Certifications
HubSpot essential certifications
