SmartBug Media

Business Development Rep

• Develop and execute an annual Business Development roadmap focused on untapped verticals and geographic expansion.
• Identify and cultivate high-level strategic partnerships (channel partners, affiliates, and co-marketing alliances) to create new lead-gen flywheels.
• Perform competitive analysis to ensure our pricing and service models remain the "provider of choice" in the enterprise space.
• Lead the full sales cycle for target accounts, from initial strategic positioning to final contract negotiation and closing.
• Orchestrate multi-departmental responses to RFPs and RFIs, ensuring technical and financial alignment.
• Navigate complex procurement and legal hurdles to secure long-term service agreements and master contracts.
• Maintain a robust pipeline of qualified opportunities, ensuring accurate forecasting and CRM hygiene within HubSpot.
• Collaborate with Marketing to refine Account Based Marketing (ABM) strategies for high-value targets.
• Act as a mentor and escalation point for the BDR team to help unstick complex deals in the mid-funnel.
• Define key performance indicators (KPIs) and utilize analytics tools to track and measure campaign effectiveness.
• Prepare detailed performance reports, providing actionable insights and recommendations for optimization.
• Manage automation for lead nurturing.
• Demonstrated self-awareness, empathy, and the ability to navigate interpersonal dynamics, including effective conflict resolution.
• Mentor and coach team members, empower staff, provide ongoing feedback, and foster a collaborative, high-performing team environment.
• Take responsibility for team outcomes (both successes and failures), holding yourself and team members accountable for commitments.
• Provide ongoing guidance, support, and opportunities for team members to enhance their skills, build new competencies, and progress in their careers.
• Set clear performance standards, monitoring progress, providing regular feedback and coaching, and addressing performance gaps.

Director of Business Development

Solutions Engineer

• Partner with Sales Account Executives during pre-sales to uncover system dependencies and technical constraints.
• Conduct technical feasibility assessments to ensure integration approaches are sound and sustainable.
• Design and articulate integration strategies that demonstrate business value by connecting HubSpot with complex third-party stacks.
• Scope solution architectures and draft technical data flow diagrams that form the backbone of sales proposals.
• Support proof-of-concept (POC) builds and integration demos to illustrate solution viability.
• Act as a subject matter expert in integration frameworks, HubSpot APIs, and middleware architecture.
• Serve as the primary technical authority during discovery calls and deep-dives to assess data sources and API environments.
• Influence complex technical deals to expand project scope and solution value.
• Ensure smooth handoffs to RevOps and Development teams by providing clear documentation and expectations.
• Review data relationships, automation triggers, and sync rules across systems to ensure data integrity.
• Translate client business processes into system design logic for long-term scalability.
• Educate the sales team on technical positioning to improve deal confidence and solution accuracy.
• Mentor and coach team members on technical best practices and foster a collaborative, high-performing environment.
• Guide the team through shifting priorities and organizational transitions with flexibility and empathy.
• Take responsibility for team outcomes and hold self and others accountable for high-quality technical deliverables.
• Foster an inclusive environment where all team members feel empowered to contribute their unique strengths and technical insights.

Solutions Architect

Account Manager

• Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
• Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
• Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution.
• Coordinate effectively with Account Associates for seamless campaign optimization and execution.
• Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
• Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
• Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.

Human Resources

• Assists with the recruitment process, including ATS (Lever) administration, interview and assessment coordination and scheduling, and candidate communication
• Prepare offer letters and new hire paperwork administration
• Pre-board new hire communications and processes, including background check process
• Facilitate onboarding process for new employees, including conducting orientation, manager training, setting up task lists in Teamwork, etc.
• Ownership of I-9 compliance and eVerify process
• Monitor careers inbox
• Maintain job descriptions, ensuring accurate and up-to-date job descriptions for each role
• First point of contact for benefits questions, escalating as necessary
• Assist with annual enrollment
• Assist with, conduct, or coordinate benefits trainings and education
• Assist with leave of absence and accommodations requests and processes
• Process employee change actions, including terminations, promotions, status changes, transfers, etc.
• Monitor mail inbox
• Assist with bi-monthly payroll processing
• Maintain accurate and up-to-date employee records
• Responsible for HR mail, including opening, distributing, and actioning as appropriate
• Prepare ad hoc reports and presentations
• Manage HR calendar, employee birthday and anniversary lists, employee information sheet, HubDB table, etc.
• Maintain onboarding and offboarding tracker
• Maintain HR items in shared folders, Paylocity, Tettra, Google Workspace, etc.
• First point of contact for employees for employee inquiries, escalating as appropriate
• Ordering employee gifts, swag, etc.
• Sending and/or posting HR communications, trainings, documentation, and surveys
• Assist with planning of company events, activities, etc.
• Ownership of Labor Law Poster compliance
• Assist with audits and compliance reviews, and reporting
• Conduct sick time and timecard audits
• Assist with Worker Compensation processes
• Other responsibilities as assigned
• Complies with all local, state and federal laws and regulations
• Complies with all company policies
• Keeps all relevant information confidential

HR Coordinator

Software Engineer

• The HubSpot Developer is a specialist responsible for building and maintaining highly performant, scalable websites and digital experiences primarily within the HubSpot CMS (Content Hub).
• This role requires deep expertise in front-end architecture, a mastery of HUBL (HubSpot's templating language), and experience integrating modern frameworks like React for dynamic module creation.
• The developer will lead technical implementation and work closely with design and marketing teams to deliver complex, best-in-class solutions.