Account Manager

SmartBug Media

. Primary Relationship Lead: Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience.**.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Primary Relationship Lead: Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience.**
Executive Presence: Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor.**
Feedback Mastery: Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points before they impact the relationship.**
Strategic Alignment: Work closely with strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives.**
Retention Ownership: Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference.**
Client Advocacy: Act as the “Voice of the Client” within SmartBug, ensuring their needs and concerns are prioritized by the delivery teams.**
Conflict Resolution: Lead high-level conversations around client concerns or pivots in business direction, maintaining poise and professional integrity.**
Commercial Oversight: Monitor the financial health of the account, ensuring the partnership remains profitable and within the intended commercial scope.**
Organic Growth: Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client.**
Brand Advocacy: Drive the collection of client reviews, case studies, and awards to celebrate the success of the partnership.

Requirements

What you’ll need

Experience: 5–7 years in high-level account management or client services within a digital agency environment.**
Emotional Intelligence: High EQ with a proven ability to manage complex human dynamics and build trust with senior-level executives.**
Communication Mastery: Exceptional verbal and written communication skills, with a focus on “storytelling” the value of the agency’s work.**
Commercial Acumen: Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth.**
HubSpot Literacy: Sufficient knowledge of the HubSpot ecosystem to confidently discuss project status and strategic value with clients.**
Education: Bachelor’s degree in Communications, Marketing, Business, or a related field.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SmartBug Media Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🤝 B2B ☁️ SaaS B2B
SaaS
Marketing SmartBug Media is a full-service digital marketing agency specializing in leveraging the HubSpot platform to help businesses grow. They offer a range of services including HubSpot onboarding, marketing, sales, service, content, commerce, and operations hubs. SmartBug Media assists clients across various industries like healthcare, education, manufacturing, and SaaS with demand generation, revenue operations, paid media, web services, sales enablement, and customer success strategies. They focus on increasing marketing and sales effectiveness through proven strategies, automation, and hands-on training. Their accolades as a highly decorated HubSpot digital agency underscore their commitment to creating scalable solutions for predictable, resilient growth. Account Manager 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $75k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Primary Relationship Lead: Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience.**
Executive Presence: Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor.**
Feedback Mastery: Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points before they impact the relationship.**
Strategic Alignment: Work closely with strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives.**
Retention Ownership: Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference.**
Client Advocacy: Act as the “Voice of the Client” within SmartBug, ensuring their needs and concerns are prioritized by the delivery teams.**
Conflict Resolution: Lead high-level conversations around client concerns or pivots in business direction, maintaining poise and professional integrity.**
Commercial Oversight: Monitor the financial health of the account, ensuring the partnership remains profitable and within the intended commercial scope.**
Organic Growth: Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client.**
Brand Advocacy: Drive the collection of client reviews, case studies, and awards to celebrate the success of the partnership. 🎯 Requirements
Experience: 5–7 years in high-level account management or client services within a digital agency environment.**
Emotional Intelligence: High EQ with a proven ability to manage complex human dynamics and build trust with senior-level executives.**
Communication Mastery: Exceptional verbal and written communication skills, with a focus on “storytelling” the value of the agency’s work.**
Commercial Acumen: Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth.**
HubSpot Literacy: Sufficient knowledge of the HubSpot ecosystem to confidently discuss project status and strategic value with clients.**
Education: Bachelor’s degree in Communications, Marketing, Business, or a related field. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Partnerships Lead 🔥 1 hour ago Crux 11 - 50 💸 Finance ⚡ Energy Website LinkedIn All Job Openings Partnerships Lead responsible for accelerating channel programs and strategic partnerships in clean energy finance at Crux. Engaging with accounting firms and driving conversion and growth through impactful relationships. 🇺🇸 United States – Remote 💵 $165k - $200k / year ⏰ Full Time 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Analyst Relations Manager 🔥 1 hour ago Stripe 1001 - 5000 💳 Fintech 🛍️ eCommerce 🤝 B2B Website LinkedIn All Job Openings Analyst Relations Manager responsible for building analyst relationships and driving strategy at Stripe. Collaborating with product and marketing to enhance analyst insights and engagement. 🇺🇸 United States – Remote 💰 Venture Round on 2021-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Account Manager 🔥 1 hour ago Instacart 1001 - 5000 🛍️ eCommerce 🚗 Transport 🛒 Retail Website LinkedIn All Job Openings Account Manager in the Advertiser Success Team driving high performance for Instacart’s ad products through optimizations and upsells. Collaborating with CPG advertisers to enhance campaign performance and relationships. 🇺🇸 United States – Remote 💵 $74k - $95k / year 💰 $232M Venture Round on 2021-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Regional Account Manager 🔥 1 hour ago Flowers Foods & Subsidiaries 5001 - 10000 🛒 Retail Website LinkedIn All Job Openings Regional Account Manager responsible for developing customer strategies and growing revenue for Flowers Foods. Leading retail account management and building customer relationships with assigned accounts. 🇺🇸 United States – Remote 💵 $95k - $105k / year 💰 Post-IPO Debt on 2021-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Associate Director – Strategic Partnerships 🔥 2 hours ago Watson's 501 - 1000 Website LinkedIn All Job Openings Associate Director of Strategic Partnerships at Watson Institute creating Fellowships by building corporate partnerships. Focusing on partnership growth and managing stakeholder engagement. 🇺🇸 United States – Remote 💵 $80k - $95k / year ⏰ Full Time 🟠 Senior 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

account managementclient servicesretention metricslifetime value (LTV)account growth

Soft Skills

emotional intelligencecommunication masteryconflict resolutionstrategic alignmentclient advocacy