SmartBox Company

Product Manager

• Co-define retention strategy with the Head of CRM
• Own CLV and lifecycle product strategy across Buyers and Beneficiaries
• Drive engagement, purchase frequency, and long-term retention
• Identify and activate key CLV drivers
• Leverage channels to drive engagement, including product features, mobile app experiences, CRM campaigns, and content
• Ensure communication works cohesively across all channels
• Translate CLV goals into mobile app priorities
• Drive app adoption, engagement, and repeat usage
• Partner with Data and Tech teams to improve tracking and data infrastructure
• Analyze data to identify retention and repeat drivers
• Collaborate with Product, Data, Tech, CRM, Marketing, Content, and Growth teams

Senior Product Manager – Customer Lifetime Value

Marketing

• Trade activations — Christmas focus
• Support operational implementation of activations (monitoring production of marketing materials, field kits, coordination with suppliers and supply chain)
• Creation of merchandising plans and integration into the system/tool
• Liaison with supply chain and sales teams to ensure optimal implementation
• Merhandising rollout across France
• Creation of rollout materials for field teams
• Tracking production of merchandising materials; liaison with suppliers and supply chain
• Recommendations for new merchandising tools to improve shopper navigation
• Management of Trade creative assets
• Writing briefs and managing the creative production schedule
• Coordination with graphic designers and internal teams
• Ensuring compliance with brand guidelines and marketing messages
• Field activations & performance
• Coordination of agencies and monitoring of activations
• Creation of training materials and sales aids
• Contribution to the design of incentive programs
• Promotions & digital activations
• Drafting promotional rules/terms (in coordination with Legal)
• Setting up campaigns/operations on digital platforms
• Contribution to strategic thinking for future activations
• Analysis & competitive intelligence
• Monitoring competitors’ Trade actions, analyzing market trends and providing strategic recommendations
• Relaying field insights to internal teams

Intern – Trade Marketing Assistant, France Market

QA Automation Engineer

• Automate Content Creation: Write scripts and build API connectors and link our internal data sources (PIM, DAM) with external AI models (OpenAI, Anthropic, Midjourney APIs)
• Develop Internal Tools: Build lightweight internal apps to help our marketing work faster.
• Data & Insights: Build automated social media trend data feeds for local market insights.
• Infrastructure Liaison: Work with our core Infrastructure and Security teams to ensure our marketing automations are secure, compliant, and deployed correctly in our cloud environment.
• Rapid Prototyping: adopt a "ship to learn" mentality. Build MVPs quickly to test a marketing hypothesis, scale what works, and decommission what doesn't.

Content Automation Engineer

• Contribute to and execute the Salesforce product vision, roadmap, and backlog
• Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
• Gather, analyse, and prioritise business requirements across teams
• Translate requirements into clear user stories, acceptance criteria, and functional specifications
• Lead agile ceremonies including backlog refinement, sprint planning, reviews, and demos
• Partner with Salesforce Administrators, Developers, and Architects to deliver scalable, high-quality solutions
• Ensure alignment with Salesforce best practices, governance, security, and data standards
• Manage stakeholder expectations through clear communication and regular updates
• Drive user adoption through change management, training, and continuous feedback loops
• Measure success using KPIs, user feedback, and business outcomes

Senior Product Owner – Salesforce

Content Marketing Manager

• Write, localise, and edit engaging content for new experiences
• Develop inspiring, on-brand email content to drive engagement and conversions
• Localise and optimise beneficiary platform communication
• Select and approve high-quality images
• Work closely with internal teams to ensure timely delivery of high-quality content
• Contribute to the continuous improvement of content operations
• Leverage content automation tools to streamline workflows

Content Specialist, French

• Own and define the mobile app vision, roadmap, and success metrics
• Manage and prioritize the product backlog to maximize user value and business impact
• Translate business and user needs into clear user stories and acceptance criteria
• Collaborate closely with mobile engineers (iOS, Android, or cross-platform), UX/UI designers, and QA teams
• Lead agile ceremonies including backlog refinement, sprint planning, reviews, and demos
• Ensure a consistent, intuitive, and high-quality user experience across mobile platforms
• Partner with stakeholders to align mobile features with broader business objectives
• Drive adoption and improvement through data-driven decisions, testing, and continuous iteration
• Monitor app performance, user behavior, and feedback using analytics and app store insights

Product Owner – Mobile App

• Contribute to and execute the Salesforce product vision, roadmap, and backlog
• Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
• Own and manage the product backlog, ensuring priorities are clear and aligned with business objectives
• Gather, analyse, and translate business requirements into well-defined user stories and acceptance criteria
• Collaborate with cross-functional teams (engineering, design, operations) to deliver high-quality product increments
• Lead agile ceremonies, including backlog refinement, sprint planning, reviews, and demos
• Balance stakeholder expectations, technical constraints, and delivery timelines
• Track product performance using KPIs, user feedback, and data insights
• Drive continuous improvement, change management, and user adoption

Senior Product Owner – 12 Month FTC

• Own the marketing strategic foundation
• Own the definition of ICP, target audiences, and customer segmentation
• Analyze customer needs, behaviors, and decision drivers across international and hyper-local markets
• Conduct deep market and category analysis to identify structural trends, growth levers, and risks
• Define and size the Total Addressable Market (TAM) for priority opportunities
• Quantify business and revenue potential, including short-, mid-, and long-term growth scenarios
• Ensure consistent interpretation and use of audience and market data across all Business Units
• Define the value proposition, positioning, and offer direction
• Define and refine the value proposition by audience and use case in retail and online
• Define brand and product positioning among strategic audiences, including key differentiators and reasons to believe
• Define the product and offer strategy direction based on market opportunities and customer insight
• Support definition of price positioning and price points, in collaboration with trading and commercial teams
• Ensure the value proposition and offer are consistent across all distribution channels
• Guide implementation and stakeholders collaboration
• Challenge existing assumptions and proposals using data, insights, and customer perspective
• Identify gaps in insights, data, or capabilities and recommend research or analysis to close them
• Partner with analytics and insights teams to improve customer, market, and performance visibility
• Support prioritization of initiatives based on strategic fit, impact, and feasibility
• Contribute inputs to annual planning, budgeting, and forecasting processes
• Monitor performance of strategic initiatives and adjust recommendations based on results
• Ensure learnings from tests, pilots, and campaigns are captured and scaled where relevant