SmartBox Company

Social Media Manager

• Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and timely manner to strengthen Smartbox’s brand image
• Act as a brand ambassador by relaying and reflecting Smartbox’s key PR messages in all public interactions (social media, reviews, and external platforms)
• Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy
• Identify recurring issues and propose solutions to improve the customer experience
• Provide regular reporting on customer interactions, trends, and key feedback

Social Media Customer Care Specialist, French Market

Social Media Customer Care Specialist – Italian Market

Customer Support

• Support the customer and work on upsell during exchange and order process.
• Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
• Provide a professional service to support customer & partners to be more self-efficient.
• Record specific details of customer & partner contacts & ensure actions taken on each and every case.
• Research answers or solutions as needed within our policies & help to identify improvement areas.
• Effective complaint handling to meet instant satisfaction.
• Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction.
• Keep the schedule adherence to a tee to support the colleagues and customers to your best ability.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
• Work effectively with the team to deliver and exceed KPI’s for quality and quantity & to support brand development.

Customer Service Executive – Spanish Market

Robotics

• Cartographier les processus à fort potentiel d’automatisation
• Concevoir et déployer des solutions IA
• Tester, itérer et mesurer l’impact des solutions
• Documenter vos cas d’usage et construire une base de connaissance
• Animer des ateliers avec les équipes métier
• Contribuer au pilotage du portefeuille de projets d’automatisation

Social Media Customer Care Specialist, French Market

Social Media Customer Care Specialist – Italian Market

Customer Service Executive – Spanish Market

Stage – AI & Process Automation