SmartBox Company

Customer Success Manager

• Plan, build, and deploy CRM campaigns (newsletters and automated journeys) aligned with trading calendars and business goals
• Design, build, and optimise modular newsletter templates in collaboration with the Creative and Brand teams
• Ensure all campaigns meet best-practice standards for accessibility, responsiveness, and deliverability
• Coordinate translations, creative assets, and approvals for timely campaigns across multiple markets
• Manage audience segmentation using behavioural, engagement, and transactional data
• Partner with BI and Data teams to refine targeting and identify high-value customer groups
• Support A/B and multivariate testing to improve open rates, click-through rates, and conversion
• Monitor and report on key campaign KPIs versus last year and budget
• Provide clear insights and actionable recommendations for continual optimisation
• Contribute to monthly CRM performance reviews and testing roadmaps
• Work closely with Trading and Product teams to align messaging and offers with commercial priorities
• Collaborate with Creative and Brand teams to ensure all CRM outputs reflect the Smartbox tone of voice and visual identity

CRM Executive

Support Engineer

• Provide technical support to local and remote users.
• Prepare Windows 11 laptops using Microsoft Autopilot, Intune & Autopatch.
• Troubleshoot Windows 10 & 11 systems.
• Maintenance, upgrade and repair of laptop hardware.
• Management of incoming support requests via ticketing system.
• Ensure requests are responded to in a timely manner and all actions taken are documented to a high standard.
• Write work instructions and technical documentation. e.g. Job-Aids and knowledge base articles.
• Administration of Active Directory, Microsoft 365 and Microsoft Exchange Server/Microsoft Exchange Online (Hybrid Environment).
• Ensure accurate management and tracking of hardware inventory and company assets (ITAM).
• Maintenance, support and installation of video-conferencing equipment and printers.

Service Desk and Desktop Support Technician – FTC

Project Manager

• Ensure the site is technically optimized (loading speed, URL structure, internal linking, HTML markup, indexing, etc.)
• Identify content opportunities (pages, articles, FAQs)
• Track rankings, organic traffic, click-through rates, and conversions
• Stay updated on Google algorithm updates and AI/semantic search trends

SEO-GEO Project Manager – Spanish Market

Ecommerce

• Execute the Ecom category strategy and ensure alignment with business objectives
• Analyse sales performance, market trends, and customer behaviour to drive data-backed decisions
• Write and enhance product pages through SEO best practices
• Collaborate with marketing, UX, and customer service teams to improve product visibility and customer experience
• Manage price changes, product redirects, new product launches, and variations to maintain an optimized catalog

E-commerce Product Content Specialist, French

• Act as the analytical lead for Buyer CRM, championing data-driven decision-making and performance reporting.
• Plan, execute, and optimise newsletters and lifecycle campaigns (email, push, in-app) focused on retention and repeat purchase.
• Align campaign content with commercial priorities in partnership with Brand, Trading, and Product teams.
• Build and segment audiences in Marigold Engage+ (Cheetah) using behavioural and transactional data.
• Design and execute A/B and multivariate tests to refine content, targeting, and strategy.
• Analyse performance using Power BI and ESP tools; translate insights into actionable recommendations.
• Identify and implement opportunities to enhance lifecycle journeys and automation.
• Stay informed on CRM trends, platform capabilities, and competitor activity to drive innovation.

Senior CRM – Buyer Retention

Account Executive

• Je bent onze ogen, oren én glimlach in het veld.
• Jij zorgt ervoor dat onze BONGO-presentaties in de winkels top zijn: netjes, opvallend, en volledig up-to-date.
• Je installeert tijdelijke displays, haalt ze ook weer weg als nodig, en helpt bij de uitrol van marketingcampagnes.
• Je bouwt warme contacten met winkelteams op en zorgt dat de voorraad klopt en duidelijk gecommuniceerd wordt.
• Je signaleert kansen, denkt mee én handelt snel.
• Je vult permanente displays aan en houdt een oogje op onze stock levels.

Field Account Executive – Retail

Account Manager

• Gestire e sviluppare il portafoglio clienti assegnato
• Identificare nuovi canali di distribuzione
• Definire e implementare strategie commerciali
• Monitorare e analizzare i risultati delle vendite
• Coordinare le condizioni commerciali con i clienti

Junior National Account Manager

Customer Support

• Support the customer and work on upsell during exchange and order process
• Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media
• Provide a professional service to support customer & partners to be more self-efficient
• Record specific details of customer & partner contacts & ensure actions taken on each and every case
• Research answers or solutions as needed within our policies & help to identify improvement areas
• Effective complaint handling to meet instant satisfaction
• Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction
• Work effectively with the team to deliver and exceed KPI’s for quality and quantity & to support brand development

Customer Service Executive, Italian Market

Financial Planning and Analysis

• Lead the financial and operational performance management
• Oversee and improve budget monitoring, forecasting, analytical closing and operational performance processes.
• Ensure the quality, reliability and timeliness of financial analyses provided to Executive Management.
• Build management dashboards tailored to business needs (P&L, cash flow, KPIs…).
• Produce and analyze consolidated financial reporting for the Group according to internal standards.
• Deliver high-value decision-support analyses to operational leaders and Top Management.
• Prepare materials for financial committees and the Board.
• Manage and develop the FP&A teams.
• Structure and standardize working methods, tools and processes.
• Promote a performance-driven culture, business partnering and proactivity.
• Support cross-functional projects with significant financial impact (transformation, M&A, digitalization…).
• Actively participate in the Finance Department’s Management Committees.
• Represent the FP&A function in interactions with internal stakeholders (sales, supply chain, marketing) and external stakeholders (auditors, investors).

Group FP&A Director

Administration

• Accurately allocate incoming payments (bank transfers, credit cards, PayPal, marketplace disbursements, etc.) against customer accounts and invoices in the accounting system.
• Monitor and reconcile transactions from distributors with specific focus on online marketplaces (e.g., Amazon, etc.) and ensure correct posting of sales receipts and fees.
• Investigate and resolve unidentified, missing, or misallocated payments promptly.
• Perform daily and monthly bank reconciliations, ensuring completeness and accuracy of financial records.
• Work closely with the Credit Control, Sales, and E-commerce teams to resolve discrepancies between marketplace reports and company ledgers.
• Liaise with marketplaces and payment providers to address allocation or transaction issues.
• Prepare regular reporting on cash allocation status, unallocated cash, and reconciliation variances.
• Support process improvements and automation initiatives to increase efficiency in handling online transactions.
• Assist with audit requirements and ensure compliance with financial policies and controls.

Cash Allocation Administrator

Accounts Payable

• Understand and manage procedures: Purchase Orders, travel expenses, and key supplier processes
• Ensure adherence to procedures and identify opportunities for improvement
• Guarantee departmental compliance with statutory requirements and internal policies
• Contribute to process improvements and support project implementation
• Receive invoices (email and post), analyze expense nature, and ensure accurate account coding
• Perform daily scanning, coding, and posting of invoices (including intercompany transactions)
• Execute large batch payments to local and international vendors
• Ensure payment runs are completed accurately and on time
• Maintain monthly AP metrics (vendor reconciliations, aged items reports)
• Liaise closely with GL accountants and operational departments
• Participate in ad hoc finance projects and cross-functional initiatives.

Accounts Payable Specialist

• Financial management and performance oversight of an international business line
• Performance reporting and P&L management
• Contribute to process improvements
• Conduct high-value ad hoc analyses

Finance & Business Partner

• Define and drive the national accounts strategy
• Manage and develop the Key Account Management (KAM) team
• Ensure revenue and profitability growth
• Collaborate cross-functionally with key functions
• Represent the voice of the customer and the market within Smartbox

National Accounts Director

• Support the team and partners to foster their development
• Lead, coach and inspire a team of Account Managers
• Monitor and analyze the performance of the entire Account Management portfolio in France
• Oversee and support the team in managing the administrative and contractual aspects of their portfolios
• Grow the revenue of your portfolio

Team Leader, Account Manager – Experience & Partner Development

Web Designer

• Photo editing — define and maintain the brand's visual identity
• Web design — create images and banners (creative assets) to support Odisseias' entire digital e-commerce area

Junior Web Designer

• Support the customer and work on upsell during exchange and order process.
• Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
• Provide a professional service to support customer & partners to be more self-efficient.
• Record specific details of customer & partner contacts & ensure actions taken on each and every case.
• Research answers or solutions as needed within our policies & help to identify improvement areas.
• Effective complaint handling to meet instant satisfaction.
• Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction.
• Keep the schedule adherence to a tee to support the colleagues and customers to your best ability.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
• Work effectively with the team to deliver and exceed KPIs for quality and quantity & to support brand development.

Customer Service Executive – Spanish Market

Product Marketing

• Develop and manage the product mix for Bongo: from concept writing and briefing to final validation and launch.
• Coordinate with cross-functional teams (Partnerships, Studio, Editorial, Content, Legal, etc.) to ensure smooth execution and timely delivery.
• Analyse product and category performance, market trends and competitor activities to identify opportunities for growth.
• Define and support product distribution strategies and rollout plans across channels.
• Contribute to the overall marketing and brand strategy by translating consumer insights into new product ideas and initiatives.
• Develop marketing and sales tools for internal and external use (product sheets, presentations, competitive analyses, product matrices, etc.).
• Monitor and report on performance metrics and recommend improvements.
• Conduct occasional field visits to retail partners to gain market insights and assess product visibility.

Product Marketing Manager

Business Development Rep

• Undersøge markedet og være med til at udvælge nye leverandører primært på det danske og eller svenske marked
• Telefonisk salg og kontakt til potentielle partnere
• Håndtering og udarbejdelse af nye partnerkontrakter
• Vedligeholdelse af diverse data i Salesforce

Junior Business Developer

• Helpen om relaties met Nederlandstalige partners te versterken
• Dagelijks contact met partners voor vragen en groeimogelijkheden
• Onderhouden van bestaande relaties, voornamelijk telefonisch en via online meetings
• Business reviews samenstellen voor het beste resultaat voor partners en Bongo

Junior Account Manager

Procurement

• Overseeing category research, benchmarking, and performance analysis to define the ideal product mix.
• Conducting in-depth research on market trends, consumer behaviour, and competitor activity.
• Defining the optimal assortment strategy, ensuring a balance of best-selling products and innovative new launches.
• Aligning with Category Operations Specialists to ensure product launch processes run smoothly.
• Tracking and analysing performance of existing products, identifying underperforming products and recommending improvements or replacements.
• Collaborating with eCommerce, Marketing, and Editorial teams to enhance product visibility and positioning.