Sleep Country

Procurement

• Support the Category Manager with the implementation and execution of the Accessories category strategy / product roadmap across all channels
• As required liaise with Supply Chain to get the complete information required for the Product Supply department to enter the products into systems and stores. Provide support with addition of new products to our line by investigating products as directed.
• Identify opportunities for category expansion - assortment selection, flow, life cycle and distribution across multiple channels
• Create clear timelines and objectives, assume project management responsibilities for ensuring deliverables, oversee cross-functional communication and sign off
• Partner and develop strong collaborative relationships with various internal stakeholders such as Sourcing, Merchandising, Supply Chain, Logistics, Real Estate (store design and renovations), Marketing (product marketing plan across all channels) as well as external existing and new external stakeholders (vendors)
• Prepare financial analysis and make recommendations in order to maximize sales and profit
• Liaise with various business partner on product branding and packaging which includes creation, artwork, audits and compliance
• Responsible for any new product roll-outs including cross-functional communication, support and signoffs
• Create processes and tools that enable the work to flow efficiently and effectively

Assistant Category Manager, Casper & Hush

Customer Support

• Respond to incoming calls, emails and chat requests;
• Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
• Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
• Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
• Support customers throughout their shopping experience;
• Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.

Bilingual Customer Experience Associate

Accountant

• Maintain the general ledger and ensure accurate bookkeeping and data integrity
• Process accounts receivable and accounts payable transactions
• Perform bank and credit card reconciliations
• Prepare detailed monthly schedules for balance sheet accounts
• Support month-end, quarter-end, and year-end closing procedures and reporting
• Prepare core financial reports (Profit & Loss, Balance Sheet, Cash Flow)
• Manage intercompany reconciliations and coordinate with related entities
• Analyze and summarize accounting data to provide insights and identify trends
• Ensure compliance with financial standards and maintain proper documentation
• Collaborate with cross-functional teams to improve processes and mitigate risks
• Participate in ad hoc projects and other related duties as needed

Content Creator

• Create original content—plan, shoot, light, and edit photo and video assets for campaigns, product storytelling, website, email, and paid/social channels.
• Lead end-to-end production: develop shot lists, source talent/locations, set up lighting/equipment, direct on set, and manage wrap.
• Handle post-production: retouch photography, edit video, and prepare final deliverables for multiple channels.
• Maintain high creative standards: ensure visual quality, tone, and style align with Endy’s brand identity.
• Collaborate with creative and marketing teams on campaign concepts and evergreen storytelling.
• Manage and organize content libraries and production assets.
• Stay on top of industry and content trends to identify fresh approaches and formats.

Content Creator – Photo and Video

Data Analyst

• Develop and maintain data pipelines and ETL processes in Microsoft Fabric and Azure.
• Collaborate with stakeholders to translate business needs into data solutions.
• Develop intuitive, accessible reports and dashboards, and provide training to users on how to leverage and build self-service analytics solutions.
• Ensure data quality and implement governance standards.
• Optimize the cloud data warehouse for analytics and reporting.
• Troubleshoot and resolve infrastructure issues.
• Stay updated on data warehousing best practices and technologies.

Finance Data Analyst

Product Designer

• Work in a highly-ambiguous and rapidly-changing environment, where you'll need a willingness to roll up your sleeves and pitch in wherever necessary
• Design conceptual diagrams, wireframes, information architecture, high-fidelity mockups, prototypes, and interaction specifications for desktop, tablet, and mobile devices
• Develop and maintain detailed user-interface specifications and design patterns that scale for your team and influence other designers
• Proactively research to understand your user’s demographic and behavior
• Follow brand styling to ensure it is consistently applied across brand experience
• Collaborate with content, design, and product team members and other stakeholders
• Perform testing to ensure features are implemented as intended

Assistant Category Manager, Casper & Hush

Bilingual Customer Experience Associate

Accountant

Content Creator – Photo and Video

Finance Data Analyst

UX/UI Designer