Sleep Country

Supply Chain

• Deliver weekly inventory reconciliation across all distribution centres, identifying, investigating, and resolving inventory discrepancies, shipment variances, damages, and claims to maintain accurate inventory records and minimize operational disruptions
• Plan, schedule, and execute full truckload (FTL) and less-than-truckload (LTL) shipments between manufacturers, distribution centres, and 3PL facilities
• Coordinate transportation schedules with carriers, warehouses, and internal stakeholders to ensure timely pickups and deliveries
• Track shipments from origin to destination, proactively communicating delays and resolving transportation issues to minimize operational disruptions
• Optimize truckload utilization and shipment consolidation to improve transportation efficiency and reduce freight costs
• Maintain strong relationships with carriers and logistics providers while monitoring service performance and ensuring SLAs are met
• Source, onboard, and managing carrier partners to expand transportation capacity while maintaining competitive freight rates.
• Process and manage inventory transfers between 3PLs, 4PLs, and distribution centres while ensuring inventory accuracy and timely execution.
• Maintain accurate transportation, inventory, and shipment data across ERP, WMS, and other operational systems, resulting in improved inventory accuracy, reliable operational reporting, and informed business decision-making.
• Collaborate with Merchandising, Demand Planning, Customer Experience, Warehouse Operations, and Finance to analyze transportation and inventory performance, identify trends, align inventory positioning with business priorities, and recommend process improvements.
• Support continuous improvement initiatives by identifying opportunities to streamline logistics processes, improve inventory visibility, and automate manual workflows.
• Assist with special logistics projects and network optimization initiatives as the business continues to grow.

Logistics Coordinator

Social Media Manager

• Plan, build, and manage paid social campaigns across Meta (Facebook/Instagram), TikTok, Pinterest, Reddit, etc.
• Own campaign performance end-to-end, from audience targeting and creative briefing to budget management
• Analyze campaign data daily, identify trends and optimize campaigns towards ROAS, CAC, and revenue goals
• Partner with our creative team to brief and test ad creative, including static, video, and UGC formats
• Act as a liaison between our brand and Meta, Tiktok, Pinterest, Reddit support teams to identify new opportunities and stay on top of platform updates
• Manage monthly paid social budgets and report on performance to key stakeholders
• Collaborate with the broader marketing team to align paid social with seasonal campaigns, promotional cycles, and product launches

Manager, Paid Social Media

Planner

• Update replenishment templates and assist with basic inventory analysis.
• Monitor sales and stock reports to identify low stock items and assist with order creation and transfers.
• Communicate with vendors regarding delivery timelines, backorders, and product availability.
• Gathering and analysis of data, identifying trends or points of importance to the department or business.
• Analyze a variety of reports to proactively plan for growth and spikes in demand.
• Communicate relevant updates to Sales, Distribution, and Customer Service teams including issues affecting inventory or customer orders.
• Coordinating and supporting reverse product flow/empty container pick-up throughout the company to ensure proper execution of the RTV (returns) process.

Replenishment Planner

Manager

• Design and execute promotional and lifecycle-based email campaigns, in-product messages, and other customer engagement initiatives
• Collaborate cross functionally with Marketing, Merchandising, and Customer Experience teams to deliver consistent, personalized communications.
• Optimize onboarding, activation, and retention processes to improve time-to-value and reduce churn.
• Analyze and segment the customer base to develop tailored lifecycle strategies across onboarding, activation, retention, etc.
• Maintain existing and implement new customer engagement platforms including Email, SMS, CDP, WhatsApp and other related tools.
• Leverage integrations between ESP and CDP to power email and sms communications.
• Collaborate with the technical teams and technical account manager to troubleshoot data discrepancies.
• Use customer data and behavioral analytics to identify patterns, forecast risks, and measure the impact of lifecycle programs.
• Provide insights and recommendations to drive decision-making and continuous improvement.
• Identify advocates and loyal users to foster referrals and testimonials.
• Identify upsell and cross-sell opportunities during key lifecycle moments.
• Manage a daily, weekly, and monthly analytics dashboard on channel performance through Data Studio.
• Translate customer feedback into actionable insights for product and service improvement.
• Identify key customer touchpoints and pain points across the journey.
• Leverage AI and predictive analytics to drive operational efficiency internally, including identifying new opportunities to build or integrate AI agents into the campaign execution process.

Customer Lifecycle Manager

• Develop and refine demand forecasts using historical data and advanced forecasting methods
• Translate forecasts into replenishment plans including safety stock, lead times, and ordering parameters
• Analyze market trends, customer behavior, and competitive landscape to adjust forecasts
• Incorporate promotional activities and product launches into demand forecasts
• Support vendor onboarding, data validation, and system setup across platforms
• Place and manage purchase orders, coordinating with suppliers on lead times and delivery schedules
• Own the full purchase order lifecycle including transmission (EDI/API/manual), confirmations, and status updates
• Investigate and resolve discrepancies related to PO, receipt, and invoice matching
• Ensure accuracy of supply chain data and transactions across systems (Fulfil, ERP, integrations)
• Monitor inbound shipments and resolve supply or delivery issues impacting availability
• Oversee inventory levels to prevent stockouts and excess stock, implementing optimization strategies
• Work closely with Operations team to manage space requirements
• Collaborate with the Marketing team to align forecasts with business goals
• Prepare and analyze reports on forecast accuracy, inventory performance, and demand trends
• Identify and implement process improvements for forecasting and inventory management
• Resolve issues daily through ad-hoc analysis, communication, and quick action
• Assist with documenting processes
• Regularly update and monitor operations metrics

Supply Chain Planner

Data Engineer

• Design and implement dimensional and relational data models (star/snowflake schemas) that support scalable, performant analytics across business domains.
• Develop, document, and maintain transformation logic that converts raw source data into clean, conformed, and business-ready datasets.
• Write and optimize complex SQL queries and dbt models for data manipulation, aggregation, and layered transformation within the data warehouse.
• Define and enforce data standards, naming conventions, and modeling best practices to ensure consistency across the warehouse.
• Collaborate with stakeholders to translate business logic into well-structured data models that are intuitive and reusable.
• Evaluate and refine existing models over time as business needs evolve, ensuring models remain accurate, efficient, and well-documented.
• Design, develop, and maintain Python scripts for extracting and loading data from various source systems into our data warehouse.
• Ensure data quality, accuracy, and consistency throughout the pipeline, from ingestion through to reporting-ready layers.
• Identify and resolve data pipeline issues, ensuring timely and reliable data availability.
• Contribute to the documentation of ETL processes, pipeline architecture, and data definitions.
• Develop, maintain, and optimize interactive dashboards and reports using Power BI to visualize KPIs and business trends, built on top of well-modeled data layers.
• Perform ad-hoc data analysis using SQL and collaborate with stakeholders across Marketing, Sales, Product, and Operations to translate business questions into clear, actionable insights.

Recruitment

• Conduct full cycle recruitment for a variety of roles across the country, for Sleep Country/Dormez-vous and the DTC brands, including high volume Sales, Operations and Customer Service, as well as Corporate roles.
• Partner with both our Business Leaders and Human Resources Business Partners to develop recruitment strategies in order to fill vacant positions effectively and in a timely manner.
• Post positions for various regions through our Applicant Tracking System (“ATS”), Oracle Fusion Cloud, as well as any other job boards or sites in order to build candidate pool
• Source and review candidates, conduct candidate video interviews, provide feedback and recommendations to management, coordinate Hiring Manager interviews, process any assessments and background checks through third party providers, prepare and extend offer letters, and any other tasks required to initiate pre-boarding journeys
• Accurately update our ATS on a regular basis to ensure that all recruitment activity is current
• Follow up with candidates and keep them engaged throughout the recruitment process
• Actively build candidate pipelines and identify new sourcing strategies and opportunities to improve and streamline processes
• Develop strong relationships with Hiring Managers and other internal stakeholders through regular communication and updates

Bilingual Talent Acquisition Specialist

Executive Assistant

• Manage special projects assigned by the executives
• Compile and analyze data, conduct research, prepare board reports, handle information requests, perform clerical functions
• Coordinate resources to support the executive in addressing identified issues
• Compose and/or edits a variety of highly confidential documents (e.g. correspondence, memos, contracts, proposals, reports, presentations)
• Respond to emails and voice mail messages on behalf of the executives
• Provide calendar management support by coordinating, setting, and monitoring daily calendars for the executive, prioritizing items based on an understanding of the business context (e.g. schedules meetings, arranges appointments, budgets time, and provides appropriate reminders)
• Responsible for the timely completion of expense reports, mileage claims and invoices
• Provides travel support, including arranging travel; securing transportation and accommodations; supports the registration process for conferences and trade shows and adhere to corporate travel processes
• Performs additional job-related responsibilities and duties as assigned

• Monitor factory production schedules to ensure that Cargo Ready Dates (CRD) align with the requirements set by the Demand Planning team
• Act as the primary point of contact for overseas vendors once a Purchase Order is issued, troubleshooting production delays and securing equipment/space bookings
• Set policy on container utilization, packing standards, and load consolidation to ensure optimal shipping costs while minimizing damages
• Lead negotiations with shipping lines and freight forwarders to secure competitive contract and spot rates for ocean, air, and land transport on Canada and US lanes
• Evaluate and select carriers based on a balance of cost-efficiency, transit time, and reliability Review all freight invoices to ensure billed rates accurately reflect negotiated contracts and that no unauthorized surcharges are applied
• Manage demurrage and detention exposure proactively resulting in minimized charges and meeting predetermined targets, in partnership with the Director, Supply Chain
• Oversee the collection of all essential shipping documents from factories, including Commercial Invoices, Packing Lists, and Bills of Lading
• Own end-to-end customs clearance for both CBSA (Canada) and CBP (US) imports
• Verify the accuracy of all customs entries, including HTS code classification, valuation, and duty/tax calculations
• Ensure all imports comply with local and international trade regulations and maintain records for government audit purposes
• Track and report on key metrics including Transit Time Variance, Freight Cost as a % of COGS, and Vendor On-Time Shipping
• Provide accurate landed cost data for inventory valuation and margin analysis in collaboration with the Finance Team
• Lead, coach, and develop a team of Supply Chain Analysts while fostering a culture of accountability, accuracy, and continuous improvement
• Facilitate weekly 1:1s with Direct Reports to provide high quality performance feedback, ensure clarity around tasks and priorities, provide guidance in order to strengthen team capabilities and achieve targets
• Foster a strong culture of collaboration and teamwork actively removing roadblocks and proactively developing the team to be highly cross functional.
• Build the inbound operating cadence for KPI reviews, exception management, and escalation paths
• Build scalable processes, documentation, and reporting standards as the business continues to mature

Manager, Supply Chain – Inbound Operations

• Own the 12-to-18-month rolling demand forecast across all channels (retail, wholesale, DTC) and both countries (Canada and US), at the SKU and category level required for planning
• Partner with Sales, Marketing and Product/Merchandising teams on the consensus forecast, promotional planning, demand signals, and lifecycle decisions
• Build and maintain the baseline forecasts and the customer-specific forecasts for retail and wholesale partners
• Own the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team
• Set inventory targets, safety stock policy, reorder points, and lead-time assumptions across channels and DCs to balance service level with working capital efficiency
• Champion the planning for New Product Introductions (NPI) and End-of-Life (EOL) transitions to maximize sell-through and prevent dead stock
• Identify operational implications of marketing campaigns and site changes in partnership with the Marketing Team
• Own the end-to-end S&OP process, including the monthly executive S&OP meeting, the pre-S&OP demand reviews, and the consensus forecast that aligns Sales, Brand, Merchandising, and Finance with operational supply
• Manage service levels, inventory health, landed cost across channels, the operating cadence and the operational metrics that span demand and supply in partnership with the Director, Supply Chain
• Translate validated demand into firm Purchase Orders with target Cargo Ready Dates (CRDs); hand off to the Manager, Supply & Inbound Operations for execution
• Build the disciplines of a maturing enterprise including planning cadence, templates, SOPs, and reporting infrastructure that allow the function to scale with volume rather than headcount
• Own the demand planning KPI scorecard: forecast accuracy and bias by channel, in-stock rate, inventory turns, weeks of supply, aged and excess inventory %, working capital impact, purchase order accuracy
• Manage total inventory investment to plan; partner with Finance on working capital, inventory provisions, and the inventory line of the operating budget
• Continuously improve forecasting methodology, tools, and the data inputs that feed them
• Drive the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team
• Lead, coach, and develop Demand Planners to support Retail, Digital, and wholesale channels; build a culture of analytical rigor, curiosity, and accountability
• Set clear goals, priorities, expectations, and performance standards for direct reports
• Foster a strong culture of collaboration and teamwork actively removing roadblocks and proactively developing the team to be highly cross functional
• Report on forecast accuracy, inventory health, inventory working capital impact, and supply commitments to the COO and broader leadership team.