Sleep Country

Bilingual

• Provide core support in the coordination of the company’s disability (STD, LTD) and other leaves in a timely manner
• Communicate regularly with third party providers (i.e., insurance, CNESST, WSIB) on cases and update Human Resources and management
• Maintain all claims records and update trackers and associate records. Generate required reports as needed.
• Respond to and resolve any associate inquiries or concerns relating to leaves and benefits in a timely manner; includes researching policies and procedures.
• Ensure that payroll data is accurately updated which includes entering any hours, adjustments, manual updates for claim extensions, maternity leave top-ups and any other details relating to an associates' compensation
• Coordinate and proactively manage assigned occupational injury claims (WCB/WSIB) and update payroll and case documents to associate profile
• Coordinate and manage all claims for Quebec associates (e.g., preventative leave, maternity/parental leave, SAAQ, IVAC), as well as claims for associates in other provinces.
• Calculate and process payments in HCM system.
• Coordinate with insurance providers and managers on gradual return to work plans where restrictions/accommodations are recommended
• Ensure compliance with policies, procedures and regulatory requirements

Bilingual Wellness, Benefits and Disability Coordinator

Affiliate Manager

• Execute and refine the affiliate strategy across Canada and the United States, managing commission structures, budgets, and performance targets to drive sustainable, incremental growth
• Identify, recruit, and negotiate with top-tier publishers, review sites, and strategic partners; secure premium placements that expand reach and strengthen competitive positioning
• Optimize the active partner mix in a crowded, competitive category using performance insights and testing to improve revenue efficiency, conversion rates, and partner quality over time
• Manage weekly reporting and forecasting; utilize data to identify trends, optimize spend, and analyze the incrementality of affiliate traffic against other channels
• Oversee platform operations and tracking accuracy, managing commission validation and upholding brand standards to prevent fraud and ensure all partner content is compliant
• Partner with SEO, Content, PR, and Paid Media teams to align affiliate activity with broader marketing goals, maximizing search visibility and ensuring a cohesive customer journey

Affiliate Marketing Manager

Procurement

• Be financially accountable for categories which entails building and reviewing annual category budgets, sales forecasts, and margin plans
• Analyze category sales, identify gaps, and recommend growth opportunities
• Develop category strategies to maximize profitability
• Conduct competitive analysis
• Partner with sourcing and vendors on product development initiatives
• Oversee product quality checks and pre-launch QC
• Manage inventory exit plans
• Prepare product launch documentation and store communications
• Support stores with merchandising inquiries and training materials
• Collaborate on planograms and in-store merchandising for new product rollouts
• Plan and execute POP materials and visual merchandising initiatives
• Coordinate floor model planning and allocation
• Manage vendor documentation and SKU creation
• Oversee pricing models, cost averages, and volume rebate
• Provide regular reporting on category performance, key metrics, and strategic recommendations to senior management
• Develop and review promotional plans and event analysis
• Review flyers and ensure pricing accuracy and parity
• Communicate marketing updates to stores

Category Manager – Accessories

Project Manager

• Lead the planning and delivery of key business and technology initiatives that span the domains of IT, Product, Retail, Development, Marketing, Operations and Sales
• Ability to lead cross-functional teams through ambiguity and shifting priorities. Empower team members by driving alignment and clarity
• Ability to effectively influence, interact and collaborate with across various stakeholder groups, and prepare and present oral and/or written technical reports and project presentations
• Build relationships and maintain trust with project sponsors, senior leadership, and key stakeholders, in order to deliver successful projects
• Demonstrate strong problem-solving skills to navigate challenges and uncertainty during implementation and project planning.
• Identify dependencies, coordinate with teams to maintain accountabilities, and mitigate risks to maintain delivery schedules
• Develop project plans, scoping documents, and other resources or tools to ensure successful project delivery.
• Employ change control processes and project management governance to ensure project scope, quality and timeline integrity
• Maintain timely and clear project reporting across schedule, scope, risks, and budget
• Assist in developing and delivering best-in-class project management practices across the organization as it relates to scope, time, cost, resource, communication, quality and risk management
• Facilitate effective meetings, status, and issue resolution with precision by ensuring clarity of objectives, ownership, and action items

Customer Support

• Respond to incoming calls, emails and chat requests;
• Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
• Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
• Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
• Support customers throughout their shopping experience;
• Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.

Bilingual Customer Experience Representative

Data Analyst

• Write and optimize SQL queries to extract and analyze data from our data warehouse.
• Utilize Python and the Pandas library to manipulate, clean, and prepare data from various sources for analysis.
• Conduct ad-hoc analysis to answer business questions from stakeholders in marketing, sales, product, and operations.
• Build and maintain reports and dashboards (e.g., Power BI or other BI tools) to communicate insights clearly.
• Collaborate with team members to understand data requirements and ensure data accuracy and consistency.

• Reporting and Visualization: Own the end-to-end development, maintenance, and distribution of key operational dashboards and reports using Power BI.
• Operational Analysis: Conduct deep-dive analysis into core operational areas, including inventory, order fulfillment and courier performance.
• Data Extraction (SQL): Write, optimize, and execute complex SQL queries against the data warehouse to source data for both ad-hoc analysis and recurring reports.
• Organizational Collaboration: Work directly with Operations and Supply Chain teams to understand their data needs and translate business questions into analytical projects.
• Data Quality: Monitor the integrity of critical operations data within the data warehouse and escalate discrepancies.