Manager, Supply Chain – Inbound Operations

Sleep Country

Manager overseeing global supply chain and inbound operations to optimize shipping and customs processes at Silk & Snow.

Posted 5/26/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$90,000 - CA$105,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor factory production schedules to ensure that Cargo Ready Dates (CRD) align with the requirements set by the Demand Planning team
Act as the primary point of contact for overseas vendors once a Purchase Order is issued, troubleshooting production delays and securing equipment/space bookings
Set policy on container utilization, packing standards, and load consolidation to ensure optimal shipping costs while minimizing damages
Lead negotiations with shipping lines and freight forwarders to secure competitive contract and spot rates for ocean, air, and land transport on Canada and US lanes
Evaluate and select carriers based on a balance of cost-efficiency, transit time, and reliability Review all freight invoices to ensure billed rates accurately reflect negotiated contracts and that no unauthorized surcharges are applied
Manage demurrage and detention exposure proactively resulting in minimized charges and meeting predetermined targets, in partnership with the Director, Supply Chain
Oversee the collection of all essential shipping documents from factories, including Commercial Invoices, Packing Lists, and Bills of Lading
Own end-to-end customs clearance for both CBSA (Canada) and CBP (US) imports
Verify the accuracy of all customs entries, including HTS code classification, valuation, and duty/tax calculations
Ensure all imports comply with local and international trade regulations and maintain records for government audit purposes
Track and report on key metrics including Transit Time Variance, Freight Cost as a % of COGS, and Vendor On-Time Shipping
Provide accurate landed cost data for inventory valuation and margin analysis in collaboration with the Finance Team
Lead, coach, and develop a team of Supply Chain Analysts while fostering a culture of accountability, accuracy, and continuous improvement
Facilitate weekly 1:1s with Direct Reports to provide high quality performance feedback, ensure clarity around tasks and priorities, provide guidance in order to strengthen team capabilities and achieve targets
Foster a strong culture of collaboration and teamwork actively removing roadblocks and proactively developing the team to be highly cross functional.
Build the inbound operating cadence for KPI reviews, exception management, and escalation paths
Build scalable processes, documentation, and reporting standards as the business continues to mature

Requirements

What you’ll need

University Degree in Supply Chain Management, Business, Engineering or related discipline
5-10 years in international logistics, freight forwarding, or supply chain management, specifically handling high-volume overseas imports
Previous experience in managing an operations team
Proven track record of negotiating freight contracts and managing relationships with global 3PLs
Deep understanding of Incoterms 2020, customs valuation, and HTS classification
Proficient in Excel or Google Sheets; Power BI is an asset
Experience with inventory and warehouse management systems on an eCommerce first technology stack such as Shopify, Fulfil.IO
High level of accuracy in auditing financial documents and customs filings to prevent costly compliance errors

Benefits

Comp & perks

We prioritize diversity and inclusivity in our company culture
Growth opportunities with an emphasis on hiring from within
You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
We foster a healthy work-life balance with our company's supportive environment
This is not just a job but a CAREER with potential opportunities for growth and advancement

ATS Keywords

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Hard Skills & Tools

international logisticsfreight forwardingsupply chain managementnegotiating freight contractscustoms valuationHTS classificationauditing financial documentsinventory managementwarehouse managementdata analysis

Soft Skills

leadershipcoachingteam developmentcollaborationcommunicationproblem-solvingnegotiationaccountabilitycontinuous improvementperformance feedback

Certifications

University Degree in Supply Chain ManagementUniversity Degree in BusinessUniversity Degree in Engineering