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Operations

• Own the end-to-end settlement process from unconditional approval to successful settlement
• Liaise with brokers, customers, solicitors, funders, and legal partners to coordinate timelines and documents
• Identify and resolve risks or issues prior to settlement by managing documentation, condition satisfaction and funding requirements
• Book and confirm settlements, manage fund disbursements and ensure accuracy of settlement figures
• Ensure all internal and external stakeholders are proactively updated on progress
• Manage onboarding and post-settlement customer communications/enquiries
• Process servicing requests including direct debit amendments, loan statements, redraws and account maintenance
• Manage dishonours and arrears by engaging with customers
• Process loan payouts and discharges
• Maintain accurate records across loan and CRM systems to ensure data integrity
• Contribute to improving workflows, automation and system enhancements
• Ensure SLAs and performance metrics are consistently met
• Assist in building scalable processes as loan volumes grow using AI and automation

Lending Operations Specialist