Lending Operations Specialist

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Lending Operations Specialist managing the end-to-end mortgage settlement and servicing lifecycle for customers in Australia. Ensuring timely execution and exceptional customer experience throughout the process.

Posted 6/15/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

ATS Keywords

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Hard Skills

mortgage settlementsloan servicingcredit supportlender operationsdocumentation managementfund disbursementdata integrityworkflow improvementautomationAI

Soft Skills

attention to detailtime managementstakeholder communicationownership mindsetcalm under pressureprocess-orientedimprovement-driven

Tools & Technologies

CRM systemsloan management systems

Industry Keywords

Australian mortgage lifecycleNCCPAML/CTFresponsible lending obligations

About the role

Key responsibilities & impact

Own the end-to-end settlement process from unconditional approval to successful settlement
Liaise with brokers, customers, solicitors, funders, and legal partners to coordinate timelines and documents
Identify and resolve risks or issues prior to settlement by managing documentation, condition satisfaction and funding requirements
Book and confirm settlements, manage fund disbursements and ensure accuracy of settlement figures
Ensure all internal and external stakeholders are proactively updated on progress
Manage onboarding and post-settlement customer communications/enquiries
Process servicing requests including direct debit amendments, loan statements, redraws and account maintenance
Manage dishonours and arrears by engaging with customers
Process loan payouts and discharges
Maintain accurate records across loan and CRM systems to ensure data integrity
Contribute to improving workflows, automation and system enhancements
Ensure SLAs and performance metrics are consistently met
Assist in building scalable processes as loan volumes grow using AI and automation

Requirements

What you’ll need

2-4 years’ experience in mortgage settlements, loan servicing, credit support or lender operations
Strong understanding of the Australian mortgage lifecycle (post-approval functions essential)
Working knowledge of NCCP, AML/CTF and responsible lending obligations (preferred)
Exceptional attention to detail and time management skills
Clear, confident stakeholder communication (brokers, solicitors, customers, funders)
High ownership mindset - you run your settlement matters end-to-end
Calm under pressure in time-sensitive settlement environments
Process-oriented but improvement-driven - you look for and recommend better ways to do things

Benefits

Comp & perks

Real career growth
Competitive remuneration & ESOP
Be part of building a first-class mortgage operations function
Work in a high-ownership environment where your impact is visible and recognised
Exposure across the full loan lifecycle that allows you to develop strong customer relationships
Collaborative, high performance team that values initiative, speed and precision
Flexible hybrid structure that empowers you to do your best work