Customer Success Manager

• Manage the entire post-sales process: onboarding, training, ongoing support and upselling for Italian customers
• Guide new Italian customers through onboarding and provide comprehensive training to ensure product adoption
• Act as main point of contact for a portfolio of clients; build strong, trusting relationships and proactively address customer needs
• Identify upsell and cross-sell opportunities to promote relevant features or higher-tier plans
• Gather feedback from early Italian customers and share insights with Product, Marketing, and Ops to refine strategy and product roadmap
• Monitor customer health and usage metrics; proactively re-engage at-risk accounts and prevent churn
• Report directly to the Country Manager Italy and help define the customer journey for the Italian market

Customer Success Manager, Italian Market

Customer Success Specialist