Senior Director, Customer Success
Vimeo
Customer Success Manager, Italian Market
Skello
full-time
Posted on:
Location Type: Office
Location: Barcelona • 🇪🇸 Spain
Visit company websiteJob Level
Junior
About the role
- Manage the entire post-sales process: onboarding, training, ongoing support and upselling for Italian customers
- Guide new Italian customers through onboarding and provide comprehensive training to ensure product adoption
- Act as main point of contact for a portfolio of clients; build strong, trusting relationships and proactively address customer needs
- Identify upsell and cross-sell opportunities to promote relevant features or higher-tier plans
- Gather feedback from early Italian customers and share insights with Product, Marketing, and Ops to refine strategy and product roadmap
- Monitor customer health and usage metrics; proactively re-engage at-risk accounts and prevent churn
- Report directly to the Country Manager Italy and help define the customer journey for the Italian market
Requirements
- Native Italian speaker and proficient in Spanish
- Proven experience in a customer-facing role (1-5 years), ideally in customer success, account management, or similar within a SaaS or B2B environment
- Exceptional communication and listening skills
- Strong growth mindset: problem-solver, patient, empathetic, and organized
- Comfortable with sales and support tools (e.g., Salesforce, Intercom) and working in data-driven environments
Benefits
- Exceptional career development opportunities
- Competitive salary
- Lunch vouchers
- Health insurance
- 5 extra days off per year
- A one-week full-time onboarding to get product and SaaS knowledge
- Unique company culture and strong ethics, including a constant focus on diversity, equity and inclusion’s highest standards
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementupsellingcross-sellingdata analysis
Soft skills
communicationlisteningproblem-solvingpatienceempathyorganizationrelationship building
