Customer Success Manager

• Lead and scale the entire post-sale customer journey for strategic, enterprise customers
• Develop and execute comprehensive Customer Success strategy aligned with revenue growth and retention goals
• Oversee and optimize the customer lifecycle: implementation, onboarding, engagement, and renewals; assess, close or escalate process gaps
• Drive improvements in gross and net retention by managing customer health, mitigating risks, and identifying expansion opportunities
• Lead, mentor, and grow a high-performing team of Customer Success Managers; set performance goals and foster continuous improvement
• Partner with Sales, Product, Marketing, and Engineering to advocate for client needs and drive product innovation
• Act as an executive sponsor for key clients, building and nurturing C-level relationships to ensure long-term partnership
• Report to VP of Global Customer Success

Senior Director, Customer Success

Senior Customer Success Manager

Customer Success Manager

Senior CRM Manager

Credit Customer Success Manager

Credit Customer Success Manager