Vimeo

Marketing

• Develop and Execute Customer Advocacy Programs (SLG & PLG focused):
• Design and implement strategic customer advocacy programs that drive referrals, testimonials, case studies, and user-generated (video) content tailored to both sales-driven and product-driven customer journeys specific to Vimeo's video solutions.
• Utilize Deeto or similar platforms to manage, scale, and gamify advocacy initiatives to track program performance and optimize engagement.
• Identify and cultivate key customer advocates, building strong relationships and fostering a community of brand champions across various user segments, including those who utilize Vimeo for internal communications, marketing, live events and filmmaking.
• Case Study Development and Management:
• Shape Customer Story strategy ensuring that each of Vimeo’s business verticals are represented across marketing material and campaigns.
• Proactively identify and develop compelling customer success stories and video case studies that highlight the value of Vimeo's video platform to each buyer persona.
• Manage the end-to-end case study process, including customer interviews, video content creation, and distribution.
• Customer Review Management (G2, Trustpilot, etc.):
• Develop and execute strategies to drive positive customer reviews and ratings on platforms like G2, Trustpilot, and other relevant review sites, focusing on Vimeo's strengths in video solutions.
• Monitor and respond to customer reviews, addressing both positive and negative feedback promptly and professionally.
• Analyze review data to identify trends and insights that can inform product development and customer experience improvements related to video workflows.
• Customer Engagement and Retention:
• Develop and execute targeted customer communication strategies to enhance engagement and retention, focusing on sales-driven and product-driven video creation and distribution touchpoints.
• Create and manage customer feedback loops to gather insights and identify areas for improvement, particularly related to video platform usage and sales effectiveness.
• Plan and execute customer events, webinars, and other engagement activities to foster community and build relationships, focusing on demonstrating Vimeo's video capabilities and sales enablement.
• Content Creation and Management (Video First):
• Lead the development of compelling customer success stories, case studies, and testimonials, with a strong emphasis on leveraging video content to drive advocacy and engagement across various marketing channels.
• Strategically manage and curate customer-generated video content, ensuring alignment with brand messaging and maximizing its impact across marketing channels.
• Establish and maintain consistent messaging and brand alignment across all customer-facing communications, acting as a brand guardian to ensure quality and effectiveness.
• Performance Measurement and Reporting:
• Define and track key performance indicators (KPIs) for customer advocacy, video case study production, and review management programs.
• Analyze data and generate reports to measure program effectiveness and identify areas for optimization, focusing on demonstrating ROI and impact on sales and product adoption of Vimeo's video tools.
• Provide regular, data-driven updates and strategic insights to senior management, demonstrating the impact of customer marketing on key business objectives, highlighting wins and areas for improvement, and influencing future strategy.
• Cross-Functional Collaboration:
• Work closely with sales, product, and customer success teams to align customer marketing initiatives with overall business goals, particularly in the context of SLG and PLG strategies within the video space.
• Spearhead the integration of customer advocacy into broader marketing campaigns, ensuring alignment with product messaging and sales enablement strategies.
• Collaborate with customer success and product teams to strategically identify power users, transforming them into enthusiastic brand advocates.

Senior Customer Marketing Manager

Account Executive

• Exceed sales quota targets by selling Vimeo's Enterprise Tools and platforms
• Work directly with leading Enterprise companies in the US to identify prospective needs and align solution recommendations with customer initiatives
• Convey Vimeo’s unique value proposition to customers and handle objections
• Position solution against competitive offerings in the marketplace
• Maintain accurate records within Salesforce utilizing MEDDICC / MEDDPICC
• Actively handle leads, pipeline, and campaigns in order to meet goals and objectives
• Strategically source and prospect new business opportunities to build and manage your own sales pipeline.
• Support the RFI/RFP process by providing responses to business requirements

Senior Enterprise Account Executive

Product Analyst

• Partner with product teams to analyze complex datasets, providing actionable insights that guide product strategy and development.
• Design, build, and maintain product-related reports and dashboards for various roles.
• Build data models that can support dynamic and efficient reporting, and collaborate with other teams to maintain and evolve those models over time.
• Deliver effective presentations of findings and recommendations to multiple levels of stakeholders, creating visual displays of quantitative information.
• Design experiments to test the validity of hypotheses about product and user experience optimization.
• Act as an analytical point of contact for stakeholders for all product data-related matters.

Product Analyst III, Enterprise

Data Analyst

• Support Vimeo’s growth team through data analysis and product analytics
• Drive and lead strategic, cross-functional initiatives to enable data standardization and increase data consumption
• Communicate findings and insights effectively to both technical and non-technical stakeholders
• Plan, develop, and analyze A/B tests with stakeholders
• Build and maintain user-friendly dashboards, reports, and presentations to enable data-driven decision making
• Perform advanced analytical deep dives to investigate outcomes and drivers
• Foster trust and collaboration with stakeholders and promote knowledge sharing

Senior Data Analyst

• Sell Vimeo’s Enterprise video platform into large organisations in JAPAC
• Drive opportunities through the entire sales cycle from pipeline generation to closure
• Exceed monthly, quarterly, and Annual Recurring Revenue (ARR) targets
• Identify new growth opportunities for Japan/Korea/Taiwan
• Convey Vimeo’s unique value proposition to prospects and handle objections
• Position solutions against contending offerings in the marketplace
• Craft and negotiate enterprise-level proposals and contracts
• Maintain CRM data and pipeline within Salesforce.com
• Actively handle leads, generate pipelines and run campaigns to meet goals
• Support the RFI/RFP process by responding to business requirements
• Proactive deal management and forecast accuracy
• Collaborate within the JAPAC Sales team and with internal partners

Senior Account Executive

Learning and Development

• Partner with stakeholders to conduct needs assessments, identify performance gaps, and define measurable learning objectives.
• Act as dedicated advocate for learners, ensuring learner needs guide design decisions.
• Transform complex technical information into interactive e-learning, video, and written guides.
• Manage full development cycle for instructional materials from storyboarding and scripting to final production.
• Maintain and update existing content to ensure relevance and alignment with business needs.
• Own the entire project lifecycle for learning initiatives and manage timelines to meet deadlines.
• Build collaborative relationships with Support Product Leads and cross-functional teams to ensure content accuracy and alignment with product roadmaps.

Instructional Designer

Program Manager

• Lead and manage large-scale regulatory compliance projects from initial scoping through to completion, with a primary focus on major global laws like the Digital Services Act and the Online Safety Act
• Proactively plan and execute initiatives - both technical and non-technical - to prepare for new and forthcoming regulatory requirements
• Oversee and ensure ongoing compliance obligations by maintaining issue logs and conducting gap analyses to ensure continuous adherence
• Manage all regulatory interactions, ensuring the prompt and accurate delivery of information for formal inquiries such as RFIs by coordinating contributions from relevant teams
• Lead activities to monitor compliance controls, investigate any deviations, and confirm that our safeguards are effective; manage implementation of recommendations from internal and external audits
• Engage in risk assessments, and build and track mitigation strategies to address potential threats to compliance and user safety
• Facilitate the strategic development and execution of compliance frameworks that are robust and adaptable to emerging challenges
• Act as a bridge between internal teams to ensure that compliance standards and best practices are seamlessly integrated into product development and operational workflows
• Continuously seek opportunities to enhance regulatory processes, leveraging insights and feedback to foster a culture of ongoing improvement within Trust & Safety
• Regularly communicate with senior leadership, in partnership with Legal and Operations, providing updates on project status, compliance gaps, strategic decisions, and prioritization

Trust and Safety Compliance Program Manager

Risk

• Help build operations, product experiences, & establish analytics to protect our platform through investigations and data-driven insights
• Audit & review existing product experiences
• Contribute to analyzing abnormal signals to help prevent platform abuse across Self-Serve & OTT business lines
• Own Vimeo’s Risk & Fraud strategy and execution across Trust & Safety, Security, Payment fraud prevention, and support escalations
• Oversee fraud monitoring, risk operations, and chargeback management while owning associated KPIs/metrics
• Develop and implement risk management systems to monitor suspicious patterns, mitigate fraud across different vectors, and ensure compliance with industry standards and relevant payment regulations
• Collaborate with cross-functional teams, including Trust & safety, product, engineering, finance, and legal, to advise on emerging risks, global compliance & security best practices

Senior Risk Operations Lead / Analyst

Director

• Define and execute the global strategy for customer onboarding and initial product use, including ownership of P&L and financial performance of activation and professional services.
• Lead a team of Onboarding/Activation Specialists and standardize the onboarding methodology to reduce time-to-value (TTV), especially for enterprise clients.
• Serve as central point of contact for activation, ensuring smooth hand-offs from Sales and advocating for product improvements to enhance new user experience.
• Establish and track KPIs to measure activation success, use data and analytics to identify pain points, make process improvements, and report effectiveness to senior leadership.

Director, Activations

• Exceed Annual Recurring Revenue (ARR) targets by selling Vimeo Enterprise offerings
• Drive opportunities through the entire sales cycle from pipeline generation to closure using a value-oriented sales methodology
• Be accountable for exceeding monthly and quarterly quotas, proactive deal management, and forecast accuracy
• Identify new growth opportunities within the APAC market except for Japan/Korea/Taiwan
• Convey Vimeo’s unique value proposition to prospects and handle objections
• Position solutions against contending offerings in the marketplace
• Craft and negotiate enterprise-level proposals and contracts
• Maintain CRM data and pipeline within Salesforce.com
• Actively handle leads, generate pipelines and run campaigns to meet goals and objectives
• Support the RFI/RFP process by responding to business requirements

Customer Success Manager

• Lead and scale the entire post-sale customer journey for strategic, enterprise customers
• Develop and execute comprehensive Customer Success strategy aligned with revenue growth and retention goals
• Oversee and optimize the customer lifecycle: implementation, onboarding, engagement, and renewals; assess, close or escalate process gaps
• Drive improvements in gross and net retention by managing customer health, mitigating risks, and identifying expansion opportunities
• Lead, mentor, and grow a high-performing team of Customer Success Managers; set performance goals and foster continuous improvement
• Partner with Sales, Product, Marketing, and Engineering to advocate for client needs and drive product innovation
• Act as an executive sponsor for key clients, building and nurturing C-level relationships to ensure long-term partnership
• Report to VP of Global Customer Success

Senior Director, Customer Success

Data Engineer

• Lead Vimeo's data strategy, architecture, and automation efforts
• Drive and lead strategic, cross-functional initiatives to enable data standardization and increase data consumption
• Communicate findings and insights to technical and non-technical stakeholders
• Build and maintain dashboards, reports, and presentations to enable data-driven decision-making
• Perform advanced analytical deep dives for stakeholder insights
• Design and implement a lakehouse architecture and lead migration from Snowflake to Databricks
• Build and scale batch and real-time data processing pipelines using Spark, SQL engines, Airflow, and cloud services
• Drive data modeling and optimization for analytics and ML
• Ensure integration between storage, compute, and analytics layers
• Lead automation-first initiatives for ingestion, transformation, and governance using CI/CD, dbt, Airflow, and Terraform
• Establish observability, monitoring, and fault-tolerance frameworks for data workflows
• Optimize cost efficiency and scalability of compute-intensive workloads
• Implement SRE best practices to automate incident detection and resolution
• Define and enforce data governance, access control, metadata management, and lineage tracking
• Build, mentor, and scale a high-performing data engineering team
• Partner with Analytics, Product, Engineering, and AI/ML teams to enable data-driven innovation
• Champion a data-first culture and self-service analytics

Director, Data Engineering

Manager

• Manage and mentor a team of Support Product Leads, serving as liaison between Customer Support, Product, and Engineering
• Develop and implement systems for gathering, analyzing, and reporting product-specific customer feedback, pain points, and feature requests
• Transform insights into narratives and collaborate with Product Management to drive product improvements
• Build interactive reports and dashboards synthesizing customer insights from multiple sources
• Introduce and lead a framework for operational excellence, project management, and task tracking
• Collaborate with Product, Engineering, Marketing to enhance internal readiness and product knowledge access for Support teams
• Identify and remove blockers to keep projects on track and deliver tangible results
• Define and track key metrics showing impact on customer satisfaction and support efficiency
• Maintain and enhance knowledge management systems to centralize product information for Support teams

Senior Manager, Customer Insights and Readiness – Support

• Leverage data engineering principles and technologies to build and maintain robust data solutions
• Design, build, and maintain scalable and reliable data pipelines and data models within Databricks and Snowflake
• Create robust, self-healing data pipelines through automation to reduce outages and recovery time
• Collaborate with data analysts, product managers, and other stakeholders in an Agile environment to understand requirements and provide progress updates
• Enforce best practices, coding standards, and ensure delivery of high-quality, maintainable code and data
• Stay abreast of industry trends and encourage continuous learning across the team
• Lead migration efforts from Snowflake to Databricks and support production rollouts

Senior Data Engineer

Revenue Operations

• Support and scale Vimeo’s GTM processes across Sales, Customer Success, Marketing, and Partnerships
• Partner with the SDR & ISR leadership team to deliver accurate forecasting, pipeline analysis, and performance insights
• Build and maintain dashboards, reporting infrastructure, and ad-hoc analyses to drive GTM visibility and decision-making
• Provide strategic insights to optimize funnel conversion, rep productivity, and customer retention
• Own the user experience of GTM systems (Salesforce, Clari, Outreach, Gong, etc.), identify friction points, and lead UX/UI improvements
• Lead or contribute to cross-functional systems projects (e.g., Clari forecast redesign, Outreach sequence optimization, Salesforce Lightning UI streamlining)
• Collect and synthesize user feedback to drive continuous iteration and adoption of tools
• Partner closely with Sales Enablement, SystemsOps, and RevOps teams to align on roadmap, change management, and execution
• Serve as a trusted operational advisor to GTM team leaders, ensuring scalable processes and data integrity
• Translate business requirements into clear system enhancements and partner with technical teams to execute

Senior Revenue Operations Analyst

Account Manager

• Oversee accounts within Vimeo’s Custom and Enterprise product customer base in our SMB segment, with a goal structure oriented toward expanding these existing relationships
• Understand and anticipate clients’ business needs to drive the success of key accounts
• Strengthen client relationships with ongoing communication and new solutions
• Proactively manage customer pipeline to meet monthly and quarterly objectives
• Confidently conveying Vimeo’s value proposition both in-person and via automation
• Assist in collecting client feedback, defining processes, and identifying best practices
• Identify opportunities for upselling and cross-selling additional products/services to meet clients’ evolving needs.

Scaled Account Manager

Product Designer

• Lead Enterprise solutions design and collaborate with engineers, product managers, stakeholders, and other designers.
• Own design of enterprise experiences on desktop and mobile web (organization, content, privacy management, analytics, integrations).
• Drive design and vision from concept through product release by crafting user flows, wireframes, high-fidelity mockups, and prototypes.
• Deliver simple, intuitive, elegant designs that incorporate Vimeo’s brand guidelines while balancing multiple projects.
• Engage with users and translate quantitative and qualitative insights into informed design decisions and product concepts.
• Communicate ideas, concepts, and insights to guide feature development and product improvements across platforms.
• Collaborate with global Product, Engineering, and Design teams across different time zones.

Principal Product Designer, Enterprise

DevOps Engineer

• Design, develop, deploy, maintain, and optimize the platform that powers Vimeo
• SRE at Vimeo spans platform engineering, database administration, release engineering, and internal tools
• Build, secure, and evolve platforms powering Vimeo applications
• Build and maintain tooling to enable self service and eliminate manual infrastructure work
• Improve observability and reliability to reduce outages and decrease MTTA and MTTR
• Write and maintain thorough documentation for global teammates
• Contribute to an internal self-service infrastructure platform used by all engineers
• Participate in a weekly on-call rotation (US and India) to respond to production incidents and provide internal support
• Operate with a focus on making Vimeo faster, simpler, more scalable, reliable, and efficient to operate

Site Reliability Engineer III

• Design, develop, deploy, maintain, and optimize the platform that powers Vimeo
• Build, secure, and evolve platforms which power the applications that make up Vimeo
• Build and maintain tooling which makes manual infrastructure work obsolete and enables self service for engineers
• Improve observability and reliability of applications to reduce outages to an absolute minimum, while reducing MTTA and MTTR
• Write and maintain thorough documentation to share with teammates across the world
• Contribute to an internal self-service infrastructure platform used by all engineers for application development and deployment
• Participate in a weekly on-call rotation shared between offices in the US and India, responding to production incidents and providing internal support to engineers at Vimeo
• Maintain and administer large distributed databases and infrastructure toolkits

Senior Site Reliability Engineer

Customer Support

• Supporting Sales Assisted and Self Serve Customers: Provide high level support to our Sales Assisted customers, handling their inquiries via tickets, phone calls, and messaging platforms. Own the issue from first response through to resolution, ensuring timely and effective solutions. When Sales Assisted ticket volume allows, contribute to supporting our self-serve customers driving down overall volume.
• Subject Matter Expertise: Develop a deep understanding of Vimeo's Core Platform product area and become a trusted advisor for our customers, driving product success and user satisfaction.
• Dedicated Enterprise Support Specialist (DESS): Become a trusted advisor for a portfolio of Platinum SA clients (approximately 8 per Specialist), building strong relationships and understanding their specific needs. Client assignments will be based on region and your area of expertise.
• Standby Support: Offer dedicated support for critical implementations and events, including kickoff meetings and testing calls. Ensure seamless onboarding and ongoing success for our Sales Assisted customers.
• Continuous Improvement: Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams.
• Cross team collaboration: Work closely with various internal teams from Customer Success and Account Managers to Product and Engineering to drive customer issues to closure.
• Outage Management: Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments.

Senior Customer Marketing Manager

Senior Enterprise Account Executive

Product Analyst III, Enterprise

Senior Data Analyst

Senior Account Executive

Instructional Designer

Trust and Safety Compliance Program Manager

Senior Risk Operations Lead / Analyst

Director, Activations

Senior Account Executive

Senior Director, Customer Success

Director, Data Engineering

Senior Manager, Customer Insights and Readiness – Support

Senior Data Engineer

Senior Revenue Operations Analyst

Scaled Account Manager

Principal Product Designer, Enterprise

Site Reliability Engineer III

Senior Site Reliability Engineer

Support Specialist II, Platform