Customer Success Manager

• Own a portfolio of early customers—ensuring they achieve meaningful outcomes with our AI platform
• Lead onboarding, training, and activation for new accounts, driving rapid time-to-value
• Build deep relationships with users and stakeholders, becoming a trusted advisor
• Proactively identify risks, troubleshoot challenges, and drive retention and renewal
• Partner with Sales on expansion opportunities; drive upsell and cross-sell initiatives
• Collaborate with Product and Engineering to deliver customer feedback and influence roadmap decisions
• Develop scalable CS processes, playbooks, and workflows from scratch
• Help define key metrics like NRR, product adoption, and customer health
• Travel to client sites quarterly to provide white-glove customer engagement

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