Customer Success Manager

Growth Signals

full-time

Posted on: 9/11/2025

Origin: • 🇺🇸 United States

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Mid-LevelSenior

About the role

Own a portfolio of early customers—ensuring they achieve meaningful outcomes with our AI platform
Lead onboarding, training, and activation for new accounts, driving rapid time-to-value
Build deep relationships with users and stakeholders, becoming a trusted advisor
Proactively identify risks, troubleshoot challenges, and drive retention and renewal
Partner with Sales on expansion opportunities; drive upsell and cross-sell initiatives
Collaborate with Product and Engineering to deliver customer feedback and influence roadmap decisions
Develop scalable CS processes, playbooks, and workflows from scratch
Help define key metrics like NRR, product adoption, and customer health
Travel to client sites quarterly to provide white-glove customer engagement

3+ years in Customer Success, Account Management, or a similar role in B2B SaaS
Bonus if in AI, dev tools, or data platforms
Minimum of a Bachelor’s degree in Business, Communication, Marketing, or a technical field such as Product Management, Engineering, Software Development, etc.
Proven ability to manage the full post-sales lifecycle across onboarding, success, and expansion
Passion for emerging technology—especially AI—and ability to translate complex solutions into customer value
Excellent communication skills and comfort engaging with technical and executive stakeholders alike
Self-starter with a bias for action; thrives in ambiguity and can build systems from the ground up
Experience working in seed to Series A-stage environments; adaptable, resourceful, and resilient
Familiarity with CRM and CS tools like HubSpot, Salesforce, Notion, or ChurnZero (or eagerness to figure it out fast)
Nice to Haves: MBA or Masters Degree in a relevant field; Exposure to AI products, data APIs, or developer-facing platforms; Background working directly with product or in a technical CS role