Operations

• Ensure the quality and capture of market and trading master data
• Handle simple to very complex customer inquiries and contribute to the enhancement or development of customer solutions
• Work closely with Product Management, Change Management and SIX Exchange Regulation on various projects
• Conduct Business Acceptance Tests in projects and exchange releases

Specialist, Static Data Operations

Customer Support

• operationellen Schichtbetrieb im Customer Service Center überwachen und steuern
• Ressourcenplanung und -disposition innerhalb des Schichtbetriebs
• Customer Service Agents in operationellen und fachlichen Fragestellungen unterstützen, beraten und fördern
• Eskalationen bei Telefonie-, System- und Servicestörungen koordinieren
• anspruchsvolle Kundengespräche und Reklamationen annehmen
• Schwachstellen in Services, Prozessen und Hilfsmitteln erkennen und adressieren

Customer Service Specialist

• Leadership of Customer Service Agents and Shift Supervisors
• Ensuring compliance with quality principles, service levels and operational processes
• Analysis of quality, efficiency and performance metrics
• Responsible for recruitment, onboarding, scheduling, shift and vacation planning
• Further development of services and processes

Customer Service Team Lead

Events

• carry out the guided tours, oversee mailbox and answer inquiries for guided tours, administrating and managing all incoming requests (mail/telephone)
• collaboration in the development of the materials and speeches for the guided tours, acquiring knowledge and history related to the stock market and its surroundings (Stock Exchange Palace)
• support the event managers in all aspects of event management (planning, preparing, execution, event material, invitation and registration management, etc.)
• provide ad hoc support to the events team in their daily work on-Site support at events

BME Events Internship, Afternoon Schedule

• Carry out the guided tours
• Oversee mailbox and answer inquiries for guided tours
• Administrating and managing all incoming requests (mail/telephone)
• Collaboration in the development of the materials and speeches for the guided tours
• Acquiring knowledge and history related to the stock market and its surroundings (Stock Exchange Palace)
• Support the event managers in all aspects of event management (planning, preparing, execution, event material, invitation and registration management, etc.)
• Provide ad hoc support to the events team in their daily work
• On-site support at events

Guided Tours & BME Events Internship, Morning Schedule

Executive Assistant

• Act as a trusted sparring partner to the CFO, ensuring smooth day-to-day operations and effective prioritization
• Manage the CFO’s calendar, inbox, travel and expenses with a strong focus on anticipation and proactive coordination
• Provide end-to-end support for Executive Board and committee-related activities
• Organize and lead senior-level meetings, offsites, and leadership workshops
• Take ownership of selected team-wide coordination topics and key operational initiatives
• Establish and continuously improve processes, standards and ways of working to enhance collaboration and efficiency
• Serve as a central interface across senior stakeholders inside and outside the organization
• Take on additional managerial or project responsibilities in line with your experience and ambitions

Executive Assistant, 80-100%

• carry out the guided tours
• oversee mailbox and answer inquiries for guided tours
• administrating and managing all incoming requests (mail/telephone)
• collaboration in the development of the materials and speeches for the guided tours
• acquiring knowledge and history related to the stock market and its surroundings (Stock Exchange Palace)
• support the event managers in all aspects of event management (planning, preparing, execution, event material, invitation and registration management, etc.)
• provide ad hoc support to the events team in their daily work
• on-Site support at events