Situation

Account Manager

• Act as the marketing director for each client, identifying needs and recommending proactive solutions where services can provide value.
• Own client and internal communications, engaging with internal teams to ensure exceptional service delivery.
• Oversee budget management by creating detailed budget breakdowns and providing accurate revenue updates through biweekly pacing reports and ensuring payment of media invoices before media runs.
• Manage day-to-day account operations autonomously, escalating decisions and issues to senior leadership as needed.
• Identify opportunities to enhance marketing plans and expand service offerings within the client portfolio.
• Demonstrate leadership in all interactions, actively contributing to cross-agency meetings and work shares while fostering collaboration with junior staff.

Account Supervisor

Designer

• Deliver error-free, production-ready files that meet the highest quality standards and reduce revisions.
• Support team growth by mentoring team members on best practices and production techniques.
• Design and layout assets based on spec sheets through to final proofing.
• Maintain an average of 34 hours of billable work per week.
• Provide expertise in production to influence the quality and feasibility of creative projects.
• During downtime, work on other design-related projects and initiatives.
• Partner with designers to ensure concepts are feasible and meet production standards.
• Mentor team members on production best practices and technical techniques.
• Deliver production ready files, ensuring accuracy and adherence to specifications.
• Build out mechanicals as needed for release of front of house and out of home media.
• Work with production team to proof and provide quality control of the individual assets prior to posting.
• Collaborate with vendors and internal teams to maintain seamless production workflows.
• Conduct pre-flight checks to guarantee quality and minimize errors.
• Address client needs promptly to ensure satisfaction and smooth delivery.
• Optimize production processes to reduce costs without sacrificing quality.
• Uphold the agency’s values of innovation and excellence in all aspects of work.

Senior Production Designer

Financial Planning and Analysis

• Partner with Account Leads to understand client budget structures, translating SOWs and media plans into accurate billing milestones.
• Lead client onboarding for finance, including initial setup within our financial systems, and making template recommendations based on specific client needs.
• Weekly review of budgets & billing status with Account Leads to ensure questions or concerns are addressed in real-time.
• Draft quarterly billing schedules and secure sign-offs from both Finance and Account Leads to ensure consistency.
• Drive the invoice lifecycle for assigned clients, utilizing deep knowledge of SOWs and media plans to process invoices with autonomy.
• Manage the end-of-period (monthly/quarterly) work-in-progress, leading reconciliation meetings to review final production and media invoices, addressing overflow costs and open questions.
• Ensuring all invoice formats, descriptions, and amounts are client ready and delivered on time according to billing schedule.
• Serve as the first responder for client financial questions; proactively escalate or resolve inquiries to minimize friction.
• Facilitate weekly standups with client teams to align on budget vs. actuals.
• Set up and distribute weekly Open AR reports, driving specific follow-ups with clients and internal stakeholders to resolve outstanding balances.
• Acknowledge client inquiries within 48 hours and act as the bridge between finance operations and account management.
• Support the Director of Finance in training initiatives, including presenting billing processes and fielding Q&As for the wider team.
• Identify and implement opportunities to optimize processes and communication flows within the Billing Team.

Senior Client Finance Coordinator

Content Manager

• Collaborate with Social Media Managers in the development of engaging video content for use on social platforms, from ideation to execution, utilizing internal creative resources
• Film, edit, animate, and handle post-production for short-form digital, social content, and video content
• Support social media managers in logistics for field video production, such as scheduling, resourcing, equipment, location scouting, permits, shot lists, call sheets, signage, and release forms.
• Facilitate red carpet and on-the-fly interviews
• Conceive and execute video shoots involving high-caliber talent for clients
• Uphold the tone and voice of each brand
• Research the competitive landscape to understand how other live entertainment properties are utilizing video content to increase brand awareness

Senior Content Editor, Videographer – Social

Creative Strategist

• Own and drive the full social and digital ecosystem, from strategy through execution
• Lead creative direction across platforms, translating brand guidelines into content that actually connects with fans
• Build and manage content calendars tied to key moments, launches, and cultural opportunities
• Launch and scale channels from zero, with a focus on audience growth, engagement, and ticket sales
• Analyze performance across platforms and adjust quickly based on what’s working
• Lead major campaign rollouts from concept through execution, ensuring consistency and quality
• Direct and elevate creative output from designers, editors, and external partners
• Partner on influencer and creator strategies that feel authentic to the brand and audience
• Stay on top of platform shifts, trends, and fan behavior, and bring forward ideas proactively
• Be present for key moments, including launches, events, and cultural spikes that matter

Social & Creative Lead – Embedded Marketing Team, Sports Attraction

Chief Marketing Officer

• Own the overall marketing strategy, with a clear focus on driving ticket sales and attendance
• Act as the day-to-day marketing lead for the client, guiding priorities and decision-making
• Translate business goals into actionable marketing plans across channels
• Lead integrated campaigns across media, creative, social, partnerships, and CRM
• Partner closely with embedded creative/social lead to ensure strong, cohesive execution
• Identify opportunities to grow the business, from new audiences to new revenue streams
• Manage timelines, budgets, and priorities to keep work moving and aligned to impact
• Analyze performance across channels and continuously optimize toward results
• Lead key moments including launch, on-sale, and major promotional pushes
• Build strong relationships with client stakeholders, operators, and partners

Account Lead – Embedded Marketing Director, Sports Attraction

Account Executive

• You are responsible for keeping the marketing engine running smoothly, ensuring ideas turn into execution quickly and efficiently.
• Support the Account Lead in managing day-to-day marketing operations
• Own timelines, deliverables, and cross-functional coordination across creative, media, and production
• Keep projects moving, proactively identifying risks, gaps, and next steps before they become issues
• Act as the central point of communication across internal teams, client stakeholders, and external partners
• Manage workflows and ensure all work is delivered on time and at a high standard
• Track campaign execution across channels and ensure alignment with overall strategy
• Assist in preparing materials for key moments including launches, on-sales, and campaign rollouts
• Maintain organization across calendars, deliverables, and priorities in a fast-moving environment
• Support performance tracking and reporting, helping surface insights and next steps