SEO Content Specialist, English
Holafly
WordPress
Job Level
Mid-LevelSenior
Tech Stack
DNSWordPress
About the role
- Serve as strategic liaison between clients and SiteCare's technical teams to ensure exceptional client satisfaction
- Drive account growth through proactive website maintenance, optimization, and solution development
- Utilize technical WordPress expertise (themes, plugins, optimization best practices) and AI/LLM tools for analysis and problem-solving
- Monitor client websites for optimization opportunities, performance issues, and report on KPIs
- Create detailed proposals and quotes for additional services and improvements; manage client budgets ($1K to $10K+)
- Serve as primary point of contact for client requests during business hours (9:00 AM - 5:00 PM EST)
- Use screen captures, video recordings, documentation, and AI-powered tools for communication and workflow efficiency
- Coordinate with development teams to scope, prioritize, and execute client requests
- Review and test website changes before client deployment and ensure quality assurance
- Maintain accurate documentation of client interactions, technical requirements, and project progress
- Contribute to internal process improvements, share best practices, and participate in team training and skill development initiatives
Requirements
- Proven experience with WordPress and related technologies
- Understanding of web hosting, DNS, and basic server management
- Familiarity with modern AI/LLM tools and their application in web management
- Experience with project management and communication platforms (ClickUp, Freshdesk, Buddy, Slack)
- Experience with documentation and knowledge base systems
- Understanding of web technologies, SEO practices, and performance optimization techniques
- Excellent written and verbal communication abilities
- Strong analytical and problem-solving capabilities
- Proven ability to manage multiple projects and priorities
- Experience in client relationship management and account growth
- Availability as primary point of contact during business hours (9:00 AM - 5:00 PM EST)
