SiteCare

Customer Support

• Respond to inbound client requests promptly and professionally, setting clear expectations on timeline and next steps.
• Identify what is actually needed — ask smart questions, get to the root of the issue, and translate that into clear direction for the internal team.
• Coordinate work across the ticketing system, project management tools, and internal Slack, keeping everything organized and moving.
• Communicate project status in both directions — updates from the team to the client, and context from the client to the team.
• Create and get approval on quotes for work that falls outside standard maintenance scope.
• Flag opportunities where a client may benefit from additional services or an expanded engagement.
• Manage multiple concurrent tasks across different clients without losing track of priorities.

Customer Support Specialist – WordPress