SiteCare

Operations

• Lead and coach Account Managers to proactively expand existing client relationships.
• Set clear expectations for account ownership, growth targets, and client communication.
• Review account health consistently and intervene early when risk or opportunity appears.
• Ensure renewals, expansions, and upsells are deliberate, measured, and repeatable.
• Enforce high standards for onboarding and ongoing service delivery.
• Ensure tickets, projects, and requests are completed on time and meet quality expectations.
• Approve all quotes, scopes of work, and project plans.
• Ensure every project and engagement is profitable.
• Design and refine workflows across sales handoff, onboarding, delivery, and support.
• Build a culture of ownership, clarity, and pride in execution.

Director of Operations