SiteCare

Account Manager

• Serve as strategic liaison between clients and SiteCare's technical teams to ensure exceptional client satisfaction
• Drive account growth through proactive website maintenance, optimization, and solution development
• Utilize technical WordPress expertise (themes, plugins, optimization best practices) and AI/LLM tools for analysis and problem-solving
• Monitor client websites for optimization opportunities, performance issues, and report on KPIs
• Create detailed proposals and quotes for additional services and improvements; manage client budgets ($1K to $10K+)
• Serve as primary point of contact for client requests during business hours (9:00 AM - 5:00 PM EST)
• Use screen captures, video recordings, documentation, and AI-powered tools for communication and workflow efficiency
• Coordinate with development teams to scope, prioritize, and execute client requests
• Review and test website changes before client deployment and ensure quality assurance
• Maintain accurate documentation of client interactions, technical requirements, and project progress
• Contribute to internal process improvements, share best practices, and participate in team training and skill development initiatives

Growth Marketing

• Own and grow SiteCare’s pipeline of Sales Qualified Leads (SQLs)
• Define SQL criteria with Sales, set monthly targets, and report progress
• Build and run cross-channel experiments (paid, SEO/content, partnerships, email/lifecycle, conversion, brand, PR)
• Plan, launch, and optimize paid acquisition with a cost-per-SQL mindset
• Ship and iterate WordPress landing pages, forms, and on-site experiments to improve conversion
• Perform technical SEO audits and create content targeting ICP problems measured by SQLs
• Build email/drip, speed-to-lead routing, and remarketing campaigns to nurture prospects
• Maintain tracking in GA4, GTM, Meta Pixel, and custom events and build attribution dashboards
• Model spend, set CPA/ROAS and cost-per-SQL targets, and reallocate budget toward winning plays
• Document processes, wins, and losses

Account Manager

Growth Marketing Manager