Sirva

Call Center Representative

• Supervise inbound and outbound contact center sales associates serving consumer relocation customers for signature moves and home benefits services and packages
• Drive daily, weekly, and monthly sales goals and achieve individual and team sales targets
• Conduct regular one-to-one meetings and team huddles
• Provide ongoing coaching, feedback, and performance management
• Support onboarding and training of new hires
• Implement strategies to improve sales effectiveness and productivity
• Perform reporting analysis and KPI tracking
• Monitor call quality and adherence to scripts, compliance, and brand standards
• Complete day-to-day administrative tasks

Team Lead, Consumer Sales Contact Center

Accounts Payable

• Enter invoices received in Accounts Payable
• Add and update vendors in Accounts Payable applications
• Submit wire payments to vendors
• Scan and index Accounts Payable documents into SIRVA’s Imaging application
• Communicate processing errors and exceptions to management, vendors, or customers
• Verify invoices, vendors, and payments comply with Corporate Policies
• Escalate items for further approval when required
• Maintain vendor relations
• Provide feedback on internal and external Accounts Payable payment inquiries
• Review and audit the Corporate AMEX program or Travel and Expense reports upon management request

Accounts Payable Processor

Manager

• The processing manager is responsible for policies and procedures related to all internal and external communications, document collection and review from borrowers and applicable third parties, and delivery of applicable disclosures and appraisal requirements to ensure salability of originated loan files as well as maintaining all applicable regulatory and compliance documentation for credit, fraud, and applicable vendor management.
• Ensure all communications and processing activities meet applicable company policies and procedures as well as regulatory requirements.
• Participate in regular audits by Compliance, applicable Investors/Agencies, and provide responses as required for loan-level or system related activities.
• Work with applicable business line leaders both internally and externally to obtain and deliver feedback and provide coaching as necessary.
• Pipeline management for all applicable direct reports to ensure service level agreements (SLAs) and applicable key performance indicators are met with deviations reported directly to the President.
• Develop ongoing cross-training programs for all team members, including career development plans, with documented milestones to ensure coverage across departments.
• Provide Business/System Analyst(s) with detailed requests as necessary for technology platform changes, including applicable business plans reflecting efficiency gains and/or cost savings as applicable.

Manager, Loan Processing

Client Services Representative

• Manage the financial relationship with clients
• Active participation and management in all phases of the financial process
• Complete end to end review of all processes and outputs
• Ensure accurate and timely billing in partnership with Client Accounting
• Ownership and oversight of the Expense Matrix
• Leads scheduled client meetings related to financial services
• Partner with billing resolutions team to resolve high level billing issues
• Development, implementation, monitoring and adjustment of quality audit strategies

Manager, Client Financial Services

Learning and Development

• The Relocation Operations Training Specialist has complete ownership for designing, developing, delivering, and continuously improving training programs, communications, operational documentation, and change management initiatives that support Sirva operations and strategic client accounts.
• The role serves as a key liaison between Account Management, Operations, Learning & Development, and client stakeholders to ensure operational readiness, adoption of new processes, and consistent execution across global teams.
• Develop, coordinate, and facilitate onboarding and ongoing training programs for consultants, CXO teams, and operational stakeholders.
• Facilitate instructor-led, virtual, and self-paced learning solutions.
• Measure training effectiveness through surveys, participant feedback, and operational performance trends.
• Maintain training calendars and ensure timely delivery of required learning programs.
• Develop, maintain, and continuously improve training materials, process documentation, job aids, operational guides, presentations, and client-facing collateral.
• Ensure all materials meet client branding, formatting, language, and quality standards.
• Produce client-ready presentations and communications requiring minimal editing or rework.
• Support operational and client-driven initiatives from planning through implementation and post-launch adoption.
• Coordinate stakeholders, dependencies, timelines, communications, and training activities for new process rollouts.
• Facilitate lessons learned reviews and identify risks, gaps, and opportunities for improvement.
• Identify opportunities to improve training effectiveness, operational consistency, and employee productivity.
• Leverage emerging technologies, AI tools, learning platforms, and automation solutions to improve efficiency and learner engagement.
• Monitor training metrics and operational feedback to recommend process improvements.
• Support governance activities related to training documentation and change implementation.