Team Lead, Consumer Sales Contact Center

Sirva

Sirva, a consumer relocation services company, seeks a virtual US Team Lead to supervise sales agents. Driving targets, coaching performance, and monitoring contact center KPIs.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $58,000 - $72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in a contact center environment, with a focus on achieving sales targets, coaching associates, and managing performance through data analysis and KPI tracking.

Highest-signal resume keywords

Leadership ExperienceSales CoachingKPI TrackingCRM Systems FamiliarityConflict Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementData AnalysisPipeline ManagementPerformance ManagementCall Monitoring Tools

Soft Skills

Strong CommunicationCoaching SkillsInterpersonal SkillsTime ManagementProblem-Solving

Tools & Technologies

SalesforceMicrosoft DynamicsWorkforce Management Tools

Industry Keywords

Contact CenterCall CenterCustomer ExperienceSales EffectivenessAdministrative Tasks

About the role

Key responsibilities & impact

Supervise inbound and outbound contact center sales associates serving consumer relocation customers for signature moves and home benefits services and packages
Drive daily, weekly, and monthly sales goals and achieve individual and team sales targets
Conduct regular one-to-one meetings and team huddles
Provide ongoing coaching, feedback, and performance management
Support onboarding and training of new hires
Implement strategies to improve sales effectiveness and productivity
Perform reporting analysis and KPI tracking
Monitor call quality and adherence to scripts, compliance, and brand standards
Complete day-to-day administrative tasks

Requirements

What you’ll need

High school diploma or equivalent
2–5 years of experience in a contact center or call center environment
3+ years of leadership or supervisory experience
Proven success in meeting or exceeding sales targets
Strong communication, coaching, and interpersonal skills
Familiarity with CRM systems such as Salesforce or Microsoft Dynamics
Experience in a fast-paced contact center environment
Pipeline management experience
Incentive/commission program oversight experience
Experience with workforce management or call monitoring tools
Leadership and team development skills
Sales coaching and performance management skills
Data analysis and KPI tracking skills
Conflict resolution and problem-solving skills
Customer experience mindset
Time management and multitasking skills

Benefits

Comp & perks

Comprehensive benefits package
Medical
Dental
Vision
401(k)
FSA/HSA
Employer HSA Match
Life & Disability Insurance
Paid Time Off
Volunteer Time Off
ID Theft Protection Plan