Relocation Operations Training Specialist

Sirva

Training Specialist responsible for designing and improving training programs at Sirva. Collaborating across teams to ensure operational readiness and effective training delivery.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs, operational documentation, and change management initiatives while ensuring high-quality client-facing communications and materials. Proven ability to leverage AI tools and learning technologies to enhance training effectiveness and operational consistency.

Highest-signal resume keywords

Training Program DevelopmentChange ManagementProject CoordinationClient-Facing CommunicationOperational Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentChange ManagementProject ImplementationOperational DocumentationTraining Effectiveness Measurement

Soft Skills

Attention to DetailOrganizational SkillsCollaborationPresentation SkillsFacilitation Skills

Tools & Technologies

AI-Enabled Productivity ToolsMicrosoft CopilotLearning TechnologiesDigital Content Platforms

Industry Keywords

Relocation OperationsOperational ReadinessStakeholder CoordinationTraining MetricsContinuous Improvement

About the role

Key responsibilities & impact

The Relocation Operations Training Specialist has complete ownership for designing, developing, delivering, and continuously improving training programs, communications, operational documentation, and change management initiatives that support Sirva operations and strategic client accounts.
The role serves as a key liaison between Account Management, Operations, Learning & Development, and client stakeholders to ensure operational readiness, adoption of new processes, and consistent execution across global teams.
Develop, coordinate, and facilitate onboarding and ongoing training programs for consultants, CXO teams, and operational stakeholders.
Facilitate instructor-led, virtual, and self-paced learning solutions.
Measure training effectiveness through surveys, participant feedback, and operational performance trends.
Maintain training calendars and ensure timely delivery of required learning programs.
Develop, maintain, and continuously improve training materials, process documentation, job aids, operational guides, presentations, and client-facing collateral.
Ensure all materials meet client branding, formatting, language, and quality standards.
Produce client-ready presentations and communications requiring minimal editing or rework.
Support operational and client-driven initiatives from planning through implementation and post-launch adoption.
Coordinate stakeholders, dependencies, timelines, communications, and training activities for new process rollouts.
Facilitate lessons learned reviews and identify risks, gaps, and opportunities for improvement.
Identify opportunities to improve training effectiveness, operational consistency, and employee productivity.
Leverage emerging technologies, AI tools, learning platforms, and automation solutions to improve efficiency and learner engagement.
Monitor training metrics and operational feedback to recommend process improvements.
Support governance activities related to training documentation and change implementation.

Requirements

What you’ll need

Exceptional attention to detail with demonstrated ability to deliver highly accurate, polished, and professional work products.
Strong organizational skills and project coordination with proven ability to manage multiple competing priorities.
Ability to anticipate dependencies, risks, and downstream impacts of operational changes.
High level of accountability and ownership for deliverables.
Ability to work independently while collaborating effectively across global teams.
Strong presentation, facilitation, and communication skills, with a proven ability to develop and deliver high-quality client-facing communications, training materials, and presentations.
Experience using AI-enabled productivity tools, Microsoft Copilot, learning technologies, and digital content platforms.
Minimum 5 years’ experience in Relocation Operations strongly preferred.
Experience with project implementation and operational change management.
Bachelor’s Degree preferred

Benefits

Comp & perks

Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees