Siemens Healthineers

Manager

• Leads, coaches, and develops a team of Professional Services Executives, fostering high performance, accountability, and professional growth.
• Provides ongoing performance management, mentoring, and career development aligned to Professional Services standards and expectations.
• Ensures PSEs are equipped to manage complex customer relationships, executive-level communications, and cross-functional delivery.
• Acts as a role model and player‑coach by stepping into the PSE role when coverage, escalation, or expertise is required.
• Oversees planning, execution, and governance of all assigned PSE‑led engagements, ensuring alignment with defined scopes of work, success metrics, and customer objectives.
• Monitors the health and status of all active engagements, proactively identifying risks, issues, and dependencies, and supporting PSEs in mitigation and resolution.
• Ensures consistent application of Professional Services delivery methodologies, project management standards, and quality expectations.
• Serves as an escalation point for complex delivery, relationship, or performance issues.
• Maintains regular communication with customers, internal leadership, and cross‑functional delivery partners to ensure alignment and transparency.
• Supports PSEs in building and sustaining executive‑level customer relationships focused on long‑term value, retention, and expansion.
• Partners closely with Sales, Solution Leadership, Project Management, and other stakeholders from pre‑scope through post‑implementation execution.
• Oversees resource planning, workload balancing, and capacity management across the PSE team.
• Manages consolidated and personal oversight of budget planning, forecasting, and financial reporting for assigned engagements.
• Allocates financial and personnel resources to ensure delivery commitments, margin expectations, and customer outcomes are met.
• Monitors consumption, financial performance, and contractual alignment across the PSE portfolio.
• Ensures adherence to Professional Services quality standards, workflows, and governance processes.
• Identifies opportunities for process improvement, operational efficiency, and scalability across PSE engagements.
• Partners with leadership to evolve delivery models, tools, and best practices to support growth and consistency.
• Supports change management and adoption efforts for new programs, offerings, and ways of working.

Senior Manager, Professional Services Executive

Engineer

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems
• Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
• Installs and upgrades equipment, ensuring that customer’s equipment operates properly.
• Advise customers on the ordering of spare parts or on service requests such as emergency and contractual services.

Hardware Installation Engineer, Field/Travel

Customer Support

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required.
• Provide feedback to the factory regarding system performance
• Be willing to work 2nd shift and work On-call when necessary

Support Specialist 3 – Magnetic Resonance

Controller

• Order Booking
• Ensuring the accuracy of cost and pricing calculation (inc. ERP)
• Oversee strategic project plans and commercial execution including contract modifications.
• Align with finance teams for performance-based contracts and contracts combinations.
• Lead governance and manage third-party financier relationships.
• Execute revenue recognition according to FRG and periodic reconciliations and manage balance sheet positions (contract assets, contract liabilities, inventory, account receivables, etc.) including Final clearing of contract assets and contract liabilities, in line with Risk & Internal Controls
• Monitoring the value flows to ensure quality of books and records.
• Ensure handover phase (PM100 & PM670) and financial bridges in coordination with Project Manager/Engagement Manager
• Analyze and monitor invoicing, contractual commitments, penalties, documentation pricing, costs, and margins for contract changes.
• Lead project budgeting and forecasting, including cash flows.
• Report on non-conformance and claims, costs and conduct risk analysis and monitor mitigation actions and productivity measures.
• Ensure adherence to accounting guidelines and system improvements.
• Supports accountable management in planning and calculating yearly budgets.
• Consolidate budgets, including top-down and bottom-up plans, and proceeds with revolving midterm plannings, and periodic forecasts during the year.
• Performs comparisons Actual vs. Plan and pursues effects of agreed measures.
• Analyzes and evaluates cost structures, and builds, maintains, and improves the depending on cost accounting system.
• Provides regular business reports, with respect to overall performance, and recommends actions to accountable management.
• Carries out ad-hoc analyses and profitability calculations.
• Contributes to conceptual and project work related to controlling.

Commercial Project Controller – Finance

• Own regional revenue, growth, margin, and market share performance for assigned portfolio
• Develop and execute annual and quarterly business plans , forecasts, and growth strategies
• Monitor funnel health, deal progression, and pipeline quality
• Drive disciplined opportunity management and forecast accuracy in partnership with Sales
• Lead all regional marketing strategy and execution for the Digital Oncology portfolio, including:
• Value proposition & positioning
• Launch planning and adoption acceleration
• Demand generation programs
• Competitive intelligence and differentiation
• Localize global product strategy to regional market dynamics and customer needs
• Develop customer segmentation strategies and targeted growth initiatives
• Serve as the Digital Oncology portfolio leader across the region by aligning and orchestrating:
• Sales: enablement, deal strategy, account prioritization, and executive sponsorship
• Service: supportability, attach strategies, customer success outcomes
• Applications & Education: clinical adoption, utilization optimization, and training strategy
• Product Management: continuous feedback loop on roadmap, enhancements, and field requirements
• Act as the primary regional interface between:
• Field teams and product management
• Customers and internal stakeholders
• Lead key customer engagements, executive briefings, and strategic account planning
• Capture voice-of-customer insights and translate them into product, commercial, and service actions
• Lead regional launch execution for new products and features
• Own adoption acceleration plans, including:
• Training & certification programs
• Early-adopter strategies
• Reference site development and case studies
• Establish operating cadence with Sales and functional leaders
• Track and report on key performance indicators: Revenue, margin, pipeline, win rates, adoption, customer satisfaction
• Drive continuous improvement through data-driven decision making

Regional Business Line Manager – Americas

Product Manager

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Field Product Manager

Accounting Manager

• Lead the charge in improving, harmonizing, standardizing, and ensuring compliance and accuracy in key accounting processes globally.
• Engage, inspire and provide strong development support for the direct team according to their knowledge and skills.
• Drive the implementation of new processes, best practices and changes globally in order management and backlog reporting.
• As a key working partner of business teams & other finance teams (including Strategic Marketing – product commercialization, Sales, IT and Finance), provide accounting guidance in terms of revenue recognition for new deals/new business models/new business projects.
• Prepare and review regular and ad-hoc financial analysis and reports.

Senior Manager, Revenue Order Management, Technical Accounting

Field Engineer

• Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines
• Provide highly visible customer support including assisting our customer in the operation of the system
• Serve as a company liaison with the customer on technical and/or administrative matters
• Perform all operational quality checks including planned maintenance in a timely manner
• Provide accurate, detailed and concise field service reports
• Complete required assignments, Service Technical Bulletins and Upgrades in a timely manner
• Complete mandatory training assignments and certifications on time to maintain FDA compliance
• Become proficient in the use of internal software applications for both the business and Proton System

Field Service Engineer – Proton Therapy

• Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
• Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Customer Service Engineer, Diagnostics

Business Intelligence Developer

• design, build, and maintain dashboards and reports that provide clear visibility into key performance indicators and business metrics
• support the financial closing, forecasting, and budget planning processes in alignment with other relevant cross functional units
• translate complex data into actionable insights that support both strategic and day-to-day decision-making across the business
• collaborate closely with cross-functional stakeholders to understand data needs, uncover gaps, and develop data-driven solutions
• build and automate data workflows (from data extraction to transformation)
• develop low-code applications (e.g., PowerApps) to streamline internal processes

Business Intelligence Analyst

• You will be servicing CT/Pet Imaging Equipment in the Northern Michigan area.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Provides mentoring to other CSE’s on all competencies and responsibilities.

Medical Imaging Field Engineer 3, CT/PET

• You will be servicing XP/AT Imaging Equipment in the Grand Rapids, MI area.
• Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Provides mentoring to other CSE’s on all competencies and responsibilities.

Medical Imaging Field Engineer 1

• You will be servicing MR/CT Imaging Equipment in the Grand Rapids, MI area.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Provides mentoring to other CSE’s on all competencies and responsibilities.

Medical Imaging Field Engineer, MR/CT

Analyst

• Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
• Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
• Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
• Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
• Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Senior Manager, Professional Services Executive

Hardware Installation Engineer, Field/Travel

Support Specialist 3 – Magnetic Resonance

Commercial Project Controller – Finance

Regional Business Line Manager – Americas

Field Product Manager

Commercial Project Controller – Finance

Senior Manager, Revenue Order Management, Technical Accounting

Field Service Engineer – Proton Therapy

Customer Service Engineer, Diagnostics

Business Intelligence Analyst

Medical Imaging Field Engineer 3, CT/PET

Medical Imaging Field Engineer 1

Medical Imaging Field Engineer, MR/CT

Lifecycle Analyst