Showpo

Customer Success Manager

• Lead global CRM strategy and execution across email, app push and SMS in AU, NZ, US and UK, with a strong focus on retention, new customer onboarding, loyalty and personalised post-purchase journeys
• Own the Klaviyo platform end to end - flows, segmentation, testing, deliverability, reporting and testing catalog management
• Manage and optimise Showpo Society, our loyalty programme, across AU, NZ, US and UK
• Communicate tiering structures, rewards and exclusive experiences clearly across CX to drive retention and advocacy
• Drive personalised customer journeys across Showpo’s website, cart, and checkout stages using Nosto
• Own reporting on CRM and loyalty KPIs: open/click rates, revenue, deliverability, churn, CLTV, repeat purchase and loyalty redemption
• Own and evolve Showpo's tone of voice across every CRM touchpoint, ensuring copy reflects the brand and resonates with the customer in each market

CRM & Loyalty Lead