Operations

• Leading and coordinating the operational delivery of all medical schemes including MDR and IVDR conformity assessment activities under SGS NB 1639.
• Ensure compliance with ISO 13485, MDSAP, UKCA, and EU MDR / EU IVDR requirements throughout assessment lifecycles.
• Operational management of technical certification activities, including resource allocation, technical KPI monitoring, and process improvements.
• Drive continuous improvement of technical workflows, IT systems supporting assessment, and quality management processes to enhance efficiency and service quality.
• Act as key interface with regulatory authorities, accreditation bodies, and internal stakeholders to maintain SGS reputation, designations, accreditations and compliance.

Global Head of Operations

• Leading and coordinating the operational delivery of all medical schemes including MDR and IVDR conformity assessment activities.
• Ensures the effective performance of clinical, audits, technical, and product assessment functions.
• Oversees all technical teams, manages performance, and supports the development of processes, systems, and personnel to meet business objectives.

Call Center Representative

• Alcanzar las metas de ventas asignadas por su jefe directo y la estrategia comercial del área.
• Buscar las oportunidades comerciales en el mercado para ofrecer los productos del portafolio del sector y todos los negocios de la compañía.
• Asegurar la gestión de los universos focos asignados por la organización.
• Enviar propuestas comerciales a clientes vía mail y/o personalizado, y hacer seguimiento a las mismas para el cierre de la venta.
• Crear nuevas oportunidades de venta de servicios descubriendo las necesidades de los clientes de manera creativa e innovadora.
• Controlar el proceso de ventas de forma organizada, manteniendo la información actualizada de los clientes del estado en que se encuentra cada una de las oportunidades en el CRM.
• Cumplir con el número de actividades establecidas y los diferentes indicadores operativos comerciales para cumplir con las políticas internas.
• Realizar el seguimiento de ofertas comerciales para asegurar en mayor proporción el éxito de las ventas.
• Elaborar propuestas comerciales de acuerdo con los procedimientos establecidos para los portafolios de los diferentes sectores. Así como propuestas específicas para clientes con necesidades nuevas que SGS tenga la capacidad y la competencia de prestar el servicio.
• Comunicar al proceso operacional los términos de negociación de manera clara y oportuna para asegurar un buen servicio.
• Controlar que el servicio prestado se dé en los términos pactados, asegurando la satisfacción del cliente.
• Presentar los reportes periódicos requeridos por el jefe directo y el Product Manager de manera exacta y oportuna.
• Resolver inquietudes de los clientes en el área técnica, apoyándose en expertos cuando sea necesario y a tiempo.
• Velar por el cumplimiento de las normas, procedimientos y planes de acciones etc. establecidos en el sistema de gestión y las acreditaciones de producto.
• Asegurar la gestión documental y el cumplimiento de la debida diligencia y Sarlaft de los clientes a su cargo.
• Velar por el recaudo de la cartera comercial
• Realizar los reportes diarios de apertura y cierre del proceso comercial.

Ejecutivo de Cuenta, Call Center

Security Engineer

• Responsible for preventing accidents, occupational illnesses and environmental risks
• Ensure company activities are carried out in compliance with health, safety and environmental regulations
• Prepare spreadsheets with accident statistics
• Define and supervise the use of personal and collective protective equipment
• Inspect and prepare spreadsheets documenting QSSMA (Quality, Safety, Health and Environment) irregularities
• Enter and maintain up-to-date information in the system database
• Control the maintenance of firefighting equipment
• Prepare the PPRA document - Programa de Prevenção de Riscos Ambientais (Environmental Risk Prevention Program)

Occupational Safety Technician

Business Development Rep

• Performs Business Development and Sales Support activities for Specialty and PFAS lab services across the country (either Canada or U.S.)
• Coordinates between the management team, product development teams, the sales teams, and marketing teams

Specialty Testing Business Development Manager

Director

• Design, govern, and evolve Total Rewards strategy across nearly 100 countries
• Drive global activities related to Compensation, Benefits, Job Architecture, Incentives, Benchmarking, Governance, and Reward Transformation
• Advise BA Executive Leadership on reward trends and strategic decisions
• Lead global job architecture and manage the grading framework
• Perform market compensation benchmarking
• Lead and coordinate the annual global compensation cycles
• Own and improve incentive plans across BA
• Drive Total Rewards transformation initiatives in BA

Global Total Rewards Director – Business Assurance

Manager

• Ensure that company and group policies are implemented in the minerals business working and objectives achieved
• Plan and develop minerals business services, including new services, in all parts of Southern Africa in collaboration with the minerals business development team
• Project and help in achieving budgetary targets in all activities, monitoring and periodic reporting of budgetary performance
• Develop technical capabilities, recruitment and training of personnel
• Responsible for all divisional operations & high degree of execution
• Liaise with respective product and regional VPs and other affiliates in exchanging information promoting minerals /SGS services
• Market Studies/Research, identification of Business Opportunities, planning strategies for promotion, marketing and publicity of the minerals services
• Administration of contracts/jobs, determination and review of rates and services conditions

Business Manager – Departamento de Minerais

• Lead and coordinate the total rewards strategy
• Advise BA Executive Leadership on reward trends
• Drive salary and bonuses reviews processes
• Design guidelines for compensation offers

Controller

• Lead global FP&A processes: budget KPIs, reforecast, monthly performance commentary and gap analysis
• Preparation of deliverables to the Executive Committee, including presentations and ad hoc analyses
• Provide cross-functional financial analysis to support corporate strategies and organizational priorities
• Business partnering with Heads of Regions and Global functions (Sales, Marketing, IT)
• Support leadership in all figure-related tasks, ensuring high-quality outputs for decision-making and strategic discussions
• Strong technical expertise in consolidations, transfer pricing, intercompany eliminations, multi-entity reporting, and foreign currency translation
• Advanced knowledge of IFRS (and US GAAP where relevant) and global compliance frameworks
• Take part in screening M&A opportunities, challenge acquisition cases, and support due diligence processes
• Support financial integration of acquired companies to align processes and group reporting requirements
• Partner with teams on business growth initiatives, evaluating financial feasibility and conducting due diligence
• Lead and support M&A activities, including financial due diligence, valuation analysis, and integration planning
• Point of contact with Group Corporate Finance (Group Control, Treasury, Finance Shared Service Centers)
• Act as the go-to person for Country Business Managers for finance topics and for local Finance teams regarding global business requirements.

Global Financial Controller – Business Assurance

• Lead global FP&A processes: budget KPIs, reforecast, monthly performance commentary and gap analysis
• Preparation of deliverables to the Executive Committee, including presentations and ad hoc analyses
• Provide cross-functional financial analysis to support corporate strategies and organizational priorities
• Business partnering with Heads of Regions and Global functions (Sales, Marketing, IT)
• Support leadership in all figure-related tasks, ensuring high-quality outputs for decision-making and strategic discussions
• Strong technical expertise in consolidations, transfer pricing, intercompany eliminations, multi-entity reporting, and foreign currency translation
• Take part in screening M&A opportunities, challenge acquisition cases, and support due diligence processes
• Support financial integration of acquired companies to align processes and group reporting requirements
• Partner with teams on business growth initiatives, evaluating financial feasibility and conducting due diligence
• Lead and support M&A activities, including financial due diligence, valuation analysis, and integration planning
• Point of contact with Group Corporate Finance (Group Control, Treasury, Finance Shared Service Centers)
• Act as the go-to person for Country Business Managers for finance topics and for local Finance teams regarding global business requirements
• Must be resilient, agile and able to communicate clearly with affiliates, building trust and credibility with local and global stakeholders

Sales

• Manages sales team budgets, territories, and client lists for clients in the Northeast USA
• Leads, coaches, and develops a quality driven, sales team to deliver profitable growth
• Collaborates with the senior management team to develop and define sales strategies for achieving sales goals
• Hires and develops sales staff
• Defines and oversees sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets
• Defines and coordinates sales training programs that enable staff to achieve their potential and support company sales objectives
• Manages customer expectations and contributes to a high level of customer satisfaction
• Defines sales processes that drive desired sales outcomes and identifies improvements
• Develops infrastructure and systems to support the success of the sales function
• Provides detailed and accurate sales forecasting
• Defines, tracks, and manages sales teams KPI/Metrics; financials, activities, pipeline, prospecting
• Monitors customer, market, and competitor activity and provides feedback to executive and leadership teams
• Works closely with the marketing team to establish successful support, budget, plans, and programs
• Manages key customer relationships to develop and secure strategic opportunities
• Travels for in-person meetings with customers and partners
• Develops and maintains relationships with key accounts
• Creates a culture of success and ongoing business and goal achievement
• Liaises with other SGS business lines to ensure proper and effective cross selling
• Follows up on delivery of laboratory services to meet client needs
• Develops and manages the business plan for the growth of the EHS business
• Provides ongoing beneficial client feedback to inform the business and Operations staff

Sales Manager

Account Manager

• Make an impact with SGS! Our Sales team makes a difference in the lives of our customers, colleagues and community.
• Ensure the health and safety of our environment as a key partner in the cleanup of contaminated sites.
• Manage a portfolio of clients and build long-term relationships.
• Generate revenue for SGS environmental laboratories.
• Identify business leads with existing and potential customers.
• Develop a network of industry contacts and continually qualify market conditions.
• Conduct discovery sessions with qualified leads to identify client needs and determine potential opportunities.
• Provide market intelligence to assist in developing sales materials, plans, budgets and forecasts.

Senior Environmental Account Manager

• Responsible for the sale of analytical services to existing and prospective customers
• Secure business opportunities to meet revenue targets
• Generate leads and sales through client and prospect relationship development
• Close sales on prospective clients and maintain functional relationship with major accounts
• Develop relationships with current clients to maintain business and obtain additional business from other areas within the account
• Obtain master service agreements with prospective clients
• Conduct market research to assist in annual marketing and sales plan
• Attend annual conference and assist with the organization and implementation of marketing and sales activities
• Generate proposals for existing clients and prospects
• Follow-up with new clients to ensure that the Company is meeting their needs

Business Development Manager – Pharmaceutical

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Senior Account Manager – Environmental

• Actively identifies and develop new business opportunities across the biobased materials and natural ingredients industries in the US and Canada.
• Build and maintain long-term relationships with both existing and potential clients through regular engagement
• Conduct in-depth discussions with clients to understand their 14C testing needs and match them with appropriate SGS Beta services
• Present tailored service proposals, clearly communicating the value SGS Beta can provide to support client goals
• Deliver presentations online or in person, adapting communication style to effectively engage diverse audiences
• Attend in-person meetings and confidently communicate with key decision makers at companies and governmental institutions
• Manage the full sales process from lead generation to sample submission
• Represent SGS Beta at key trade shows to enhance brand visibility and strengthen industry presence
• Collaborate internally to ensure smooth project handover and service delivery
• Maintain accurate records in the CRM system and meet established performance KPIs
• Provide feedback and market insights to management to support sales strategy development
• Serve as the voice of the customer within the organization, ensuring that clients receive high-quality service aligned with expectations
• Uphold SGS Beta professional and ethical standards at all times
• Continuously develop personal knowledge in SGS Beta services to better serve clients

Global Head of Operations

Global Head of Operations

Ejecutivo de Cuenta, Call Center

Occupational Safety Technician

Specialty Testing Business Development Manager

Global Total Rewards Director – Business Assurance

Business Manager – Departamento de Minerais

Global Total Rewards Director – Business Assurance

Global Financial Controller – Business Assurance

Global Financial Controller – Business Assurance

Sales Manager

Senior Environmental Account Manager

Business Development Manager – Pharmaceutical

Senior Account Manager – Environmental

Account Manager – Biobased & Natural Ingredients