Servos

ServiceNow

• Drive product specifications and project plans while managing the full software development life cycle
• Provide oversight, operational management, and project management for software development and operations on the ServiceNow platform
• Plan, organize, secure, and manage resources to ensure successful delivery of program goals
• Proactively identify and mitigate risks while adapting to changing priorities

Senior ServiceNow Engagement Manager

• Engage as a vital technical resource on projects to develop and implement solutions for clients on ServiceNow
• Help drive or participate in workshops, development, testing and deployment activities
• Develop a keen understanding of the solutions we implement and our client’s business
• Be an expert in ServiceNow best practices and stay up to date with the latest platform versions & features

ServiceNow Technical Consultant

• Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development.
• Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers
• Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
• Develop a keen understanding of the solutions we implement and our customer’s business
• Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
• Support business development and pre-sales activities as the technical lead / architect
• Provide expert level support and technical mentoring to implementation team
• Respond to Request for Information/Proposal documents
• Be an expert in ServiceNow best practices and the products we implement

ServiceNow Solutions Architect – Customer Workflows

• Engage as the architect on projects to set (and execute on) technical direction and work with the consulting team to implement client solutions
• Participate in and/or lead design, requirement or technical workshops (design thinking a big plus)
• Oversee and participate in development, testing and deployment activities with some of ServiceNow’s top enterprise clients
• Be responsible for all technical deliverables related to ServiceNow architecture and implementation
• Develop a keen understanding of the solutions we implement and our customer’s business
• Support business development and pre-sales activities as the technical lead / architect
• Advocate for our ServosGov offering, which is the first Public Sector offering built on ServiceNow's Public Sector Digital Services product
• Be an expert in ServiceNow best practices and the products we implement
• Stay up to date with the latest ServiceNow versions and features

Principal Technical Consultant, ServiceNow

Solutions Engineer

• Lead discovery conversations with prospective clients to uncover pain points, define desired outcomes, and shape solution approaches on the ServiceNow platform
• Build and maintain a library of tailored demos and proof-of-concepts across Servos’ core solution areas, including CSM, PSDS, ITSM, HRSD, App Engine, and more
• Prototype AI-powered solutions including agentic workflows, document intelligence, and automated service delivery that show clients what's truly possible
• Partner with sales on deal strategy and serve as the primary technical voice through every stage of the sales cycle
• Develop estimates, project timelines, and resource plans that feed directly into proposals and statement of works
• Champion AI tools internally to accelerate how we scope, build, and deliver during the pre-sales process
• Contribute reusable content back to the team, including demo scripts, architecture diagrams, scope templates, and solution accelerators that make everyone better
• Stay plugged into the ServiceNow partner ecosystem and help position Servos' AI capabilities as a true differentiator

Senior ServiceNow Engagement Manager

ServiceNow Technical Consultant

ServiceNow Solutions Architect – Customer Workflows

Principal Technical Consultant, ServiceNow

PreSales Solutions Architect