PreSales Solutions Architect

Servos

Pre-Sales Solutions Architect role at Servos, focusing on AI solutions for the Public Sector. Engage with clients through discovery conversations and lead solution development.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead discovery conversations with prospective clients to uncover pain points, define desired outcomes, and shape solution approaches on the ServiceNow platform
Build and maintain a library of tailored demos and proof-of-concepts across Servos’ core solution areas, including CSM, PSDS, ITSM, HRSD, App Engine, and more
Prototype AI-powered solutions including agentic workflows, document intelligence, and automated service delivery that show clients what's truly possible
Partner with sales on deal strategy and serve as the primary technical voice through every stage of the sales cycle
Develop estimates, project timelines, and resource plans that feed directly into proposals and statement of works
Champion AI tools internally to accelerate how we scope, build, and deliver during the pre-sales process
Contribute reusable content back to the team, including demo scripts, architecture diagrams, scope templates, and solution accelerators that make everyone better
Stay plugged into the ServiceNow partner ecosystem and help position Servos' AI capabilities as a true differentiator

Requirements

What you’ll need

A seasoned ServiceNow practitioner with at least 5 years of hands-on platform experience across two or more core areas including CSM, PSDS, FSM, HRSD, ITSM, or App Engine, with pre-sales, solutioning, or consulting experience strongly preferred
A skilled communicator who makes technical complexity feel simple, relevant, and exciting to any audience
Deeply curious about AI, whether that's Now Assist and AI Agents inside ServiceNow, or broader tools like Claude, ChatGPT, and Gemini that are changing how work gets done
A confident presence in client-facing settings, equally comfortable leading discovery workshops and whiteboarding solution approaches on the fly
Skilled at scoping and able to break down a business problem into a deliverable architecture, a realistic estimate, and a winning proposal
A team builder at heart, someone who creates reusable assets and lifts the whole team rather than just closing the next deal
Committed to honest, client-first thinking and not afraid to push back or speak up when it matters.

Benefits

Comp & perks

A family first culture with unlimited PTO after your first year
Health benefits with free coverage for you and competitive rates for your family
401k match and a variety of other benefits
An investment in your continued growth and development with training opportunities and certifications
The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowCSMPSDSITSMHRSDApp EngineAI-powered solutionsdocument intelligenceautomated service deliverysolution architecture

Soft Skills

communicationclient-facing presenceteam buildingproblem-solvingcuriosityleadershipcollaborationadaptabilitycreativityclient-first thinking