ServiceNow Solutions Architect – Customer Workflows

Servos

Solutions Architect designing and executing ServiceNow Customer Workflows for clients. Leading development team and engaging with executive level clients in a remote environment.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow architecture, development, and integration, with a strong focus on delivering client-centric solutions and mentoring technical teams. Proven ability to lead design workshops and manage large-scale ServiceNow implementations while maintaining effective communication with executive-level clients.

Highest-signal resume keywords

ServiceNow ArchitectureServiceNow Integration DevelopmentServiceNow Customer Service ManagementServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationsServiceNow Custom DevelopmentREST Web ServicesSOAP Web ServicesAppEngine StudioServiceNow Field Service ManagementService PortalIntegration HubTechnical DeliverablesDesign and Execution of Implementations

Soft Skills

Strong Communication SkillsPresentation SkillsClient-Centric ApproachMentoringBuilding Partnerships

Certifications & Qualifications

ServiceNow Certified System AdministratorCertified Implementation Specialist for CSMCertified Application Developer

Industry Keywords

Technical DirectionDesign WorkshopsDevelopment ActivitiesTesting and DeploymentBusiness DevelopmentPre-Sales ActivitiesRequest for InformationRequest for ProposalEnterprise SolutionsPublic Sector Solutions

Tech Stack

Tools & technologies

ServiceNowSOAP

About the role

Key responsibilities & impact

Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development.
Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers
Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
Develop a keen understanding of the solutions we implement and our customer’s business
Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
Support business development and pre-sales activities as the technical lead / architect
Provide expert level support and technical mentoring to implementation team
Respond to Request for Information/Proposal documents
Be an expert in ServiceNow best practices and the products we implement

Requirements

What you’ll need

A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations
Packing at least 6 years of ServiceNow architecture, development, and integration experience
Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
Responsible for designing, implementing, and managing ServiceNow solutions for large scale projects
A mentor and advisor to technical consultants and clients
Client-centric with strong communication and presentation skills as well as a dedication to building long-standing partnerships
A ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD)

Benefits

Comp & perks

A family first culture with unlimited PTO after your first year
Health benefits with free coverage for you and competitive rates for your family
401k match and a variety of other benefits
An investment in your continued growth and development with training opportunities and certifications
The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world