Servimex Logística

Analyst

• Serve internal and external customers, ensuring excellence and satisfaction.
• Manage the full order cycle (end-to-end): order entry, release, delivery, returns and incidents.
• Schedule and monitor deliveries across the entire national territory.
• Manage reverse logistics: handle returns, advance process steps and prepare conformity reports.
• Control delivery receipts and regulatory documents (e.g., operating licenses).
• Support customers with requests such as extensions, inspection/test reports, returns, temperature excursions and quality issues.
• Negotiate and verify orders, deadlines and commercial terms.
• Develop and analyze area reports and performance indicators (KPIs).
• Generate insights and propose continuous process improvements.
• Participate in innovation, automation and logistics cost-reduction projects.
• Ensure compliance with internal policies, SOPs, cGMP, SOX and Compliance requirements.
• Support internal and external audits.
• Train customers and carriers on systems and best practices.
• Interface with departments such as logistics, finance, quality, IT and commercial/sales.
• Lead internal meetings for alignment and problem resolution.

Senior Logistics Analyst – Process Management