Implementation Manager – Fulfillment Services
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ERP
Enterprise Implementation Consultant
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $93,800 - $125,400 per year
Job Level
Mid-LevelSenior
About the role
- Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience.
- Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.
- Lead scoping and discovery sessions to understand and document business requirements.
- Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.
- Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.
- Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.
- Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.
- Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.
- Travel for client on-site 20-30% of the time.
Requirements
- Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.
- Bachelor's Degree or equivalent professional work experience.
- Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly.
- Ability to think several steps ahead and take proactive steps to address roadblocks and issues.
- Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.
- Collaborative team player always looking to help and enable others in the organization.
- Problem-solver and demonstrate the ability to overcome challenges with creative solutions.
- Take ownership of any tasks within the project plan to help support and deliver value to our clients.
- Knowledge and previous experience with Excel and SmartSheet a plus (not required).
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementtechnology implementationSaaS implementationbusiness requirements documentationclient trainingrisk identificationsolution development
Soft skills
detail-orientedproactive problem-solvingclient relationship managementcollaborationownershipmulti-tasking
Certifications
Bachelor's Degree
