Implementation Manager II, Customer
Iron Mountain
Implementation Engineer
Conduit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoPythonTypeScriptWeb3
About the role
- Own the end-to-end technical onboarding experience for new customers building rollups with Conduit.
- Lead customers through setup, configuration, and best practices tailored to their use case.
- Write scripts and code snippets to adjust configurations, debug integrations, and help customers tailor their rollups.
- Drive projects forward with clear communication, ensuring deadlines are met and nothing slips through the cracks.
- Partner closely with Engineering, Product, and Customer Success to ensure smooth handoffs and successful launches.
- Proactively identify friction points, unblock customers quickly, and feed insights back into product and process improvements.
- Help refine onboarding playbooks, documentation, and tooling to make each launch smoother than the last.
- Translate complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
Requirements
- Have experience in onboarding, implementation, or developer success in a B2B or infrastructure environment.
- Have been a subject-matter expert for a product in the web3 stack (e.g., rollup frameworks, L1 protocols/stacks, infrastructure tooling).
- Are familiar with rollup concepts — or eager to ramp up quickly.
- Are comfortable writing code (e.g., TypeScript, Python, or Go) to automate onboarding tasks, configure infrastructure, or troubleshoot with customers.
- Can manage multiple customer projects simultaneously without losing attention to detail.
- Enjoy solving real-world problems alongside customers and take pride in being their trusted guide.
- Thrive in fast-moving, early-stage environments where autonomy and adaptability are key.
- Balance systems thinking with execution — you see the big picture but can also dive deep to keep projects on track.
Benefits
- Remote work 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
TypeScriptPythonGoscriptingdebuggingconfigurationautomationintegrationonboardingimplementation
Soft skills
communicationproject managementproblem solvingattention to detailadaptabilityautonomycustomer successcollaborationguidancesystems thinking
