Senior Implementation Consultant
Cloudinary
AEMCloud
Training and Implementation Consultant – Parts & Service / Fixed Ops
Pinewood.AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare
- Design, adapt, and deliver high-quality training to mixed-ability audiences, on-site and remotely
- Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users
- Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting
- Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations
- Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness
- Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team
- Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process
- Travel extensively across North America (approximately 80%) to deliver on-site consultancy and training
- Help shape rollout processes, create training approaches for the North American market, and ensure successful adoption of Pinewood.AI technology by retailers
Requirements
- Significant aftersales/fixed operations background with strong exposure to service and parts processes
- Demonstrable expertise in training, facilitation, and change management for enterprise software, ideally DMS or fixed ops platforms
- Experience designing curricula and training assets, including localisation for new markets
- Proven ability to manage complex multi-site rollouts and influence senior stakeholders
- Highly organised, analytical, and comfortable prioritising across concurrent projects
- Familiarity with major dealership management and fixed operations systems such as CDK, Reynolds, Dealertrack, MyKaarma, or Xtime
- Excellent communication and presentation skills, able to engage and motivate mixed ability audiences
- Confidence in coaching senior leaders and driving operational change
- Willing and able to travel extensively across the United States and Canada (around 80%)
- Adaptable and proactive, thriving in a fast-changing, startup environment
- Drivers Licence
- Desirable: Direct experience of large-scale DMS or service platform implementations
- Desirable: Proven track record of improving implementation or training methodology across a team or organisation
- Desirable: Experience working with fast-growing or international technology companies, especially in startup-style environments
- Desirable: Understanding of how aftersales/fixed operations performance drives overall dealership success
Benefits
- A very competitive salary
- Generous car allowance
- Excellent bonus scheme
- Flexible mix of home and office working
- 4 weeks PTO
- 401k
- Excellent health insurance benefits
- Regular 1-2-1s and career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Pinewood.AItraining designlocalisationfixed operations workflowsservice receptionparts inventorychange managementcurriculum designmulti-site rolloutsDMS platforms
Soft skills
communication skillspresentation skillscoachinganalytical skillsorganisational skillsadaptabilityproactivitystakeholder alignmentmentoringengagement
Certifications
Drivers Licence
