Implementation Specialist

• Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare
• Design, adapt, and deliver high-quality training to mixed-ability audiences, on-site and remotely
• Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users
• Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting
• Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations
• Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness
• Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team
• Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process
• Travel extensively across North America (approximately 80%) to deliver on-site consultancy and training
• Help shape rollout processes, create training approaches for the North American market, and ensure successful adoption of Pinewood.AI technology by retailers

Training and Implementation Consultant – Parts & Service / Fixed Ops

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Implementation Specialist

Senior Implementation Specialist