Pinewood.AI

Consultant

• Providing clients with an excellent customer service via phone, email, and webchat.
• Diagnosing and finding solutions to customer queries in a timely, professional manner.
• Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
• Logging and investigating outstanding tickets.
• Contributing to and helping to develop Pinewood’s internal knowledge base.
• As your knowledge grows, providing support to more junior members of the team.

First Line Support Consultant

Full-stack Engineer

• Develop, and enhance enterprise-level software solutions using C#, .NET / .NET Core, Razor, Web API, SQL Server, HTML, and JavaScript.
• Work closely with Product Owners, testers, UI/UX specialists, and Engineering colleagues to deliver new functionality, improvements, and integrations with third-party systems.
• Remain hands-on in coding, solution design, and development across the full .NET stack.
• Develop and maintain integrations with third-party platforms using APIs and other integration methods.
• Support best practices across development, testing, and deployment to ensure scalable, secure, and maintainable solutions.
• Contribute to CI/CD pipelines, development tooling, and engineering practices alongside the wider Engineering team.
• Participate in technical discussions and contribute ideas that support product improvement and delivery effectiveness.
• Diagnose complex technical issues, including integration challenges, data consistency issues, and performance improvements.
• Support knowledge sharing and code quality through peer reviews and collaboration.
• Contribute to a collaborative engineering culture focused on clean, efficient code and practical delivery.

Software Developer

Accountant

• Prepare the month-end accounting pack, including journals, reconciliations, accruals, prepayments and supporting schedules.
• Support the preparation of UK management accounts and contribute to group reporting, with exposure to global consolidation activity.
• Work with colleagues across Finance to gather, review and validate information required for reporting.
• Review work prepared by an accountant, providing day-to-day guidance, support and coaching.
• Assist with forecasting, budgeting and regular financial planning activities.
• Support payment runs, bank management and other core finance activities.
• Support accounting for key customer arrangements, including billing, revenue recognition and related financial reporting.
• Partner with Finance and operational stakeholders to resolve accounting queries and support accurate financial reporting.
• Produce financial analysis and management information to support decision-making.
• Identify opportunities to improve financial processes, controls and reporting.
• Support wider Finance projects and business initiatives where required.

Management Accountant

• Design, develop, and enhance enterprise-level software solutions using C#, .NET / .NET Core, Razor, Web API, SQL Server, HTML, and JavaScript.
• Work closely with Product Owners, testers, UI/UX specialists, and Engineering colleagues to deliver new functionality, improvements, and integrations with third-party systems.
• Remain hands-on in coding, solution design, and development across the full .NET stack.
• Develop and maintain integrations with third-party platforms using APIs and other integration methods.
• Support best practices across development, testing, and deployment to ensure scalable, secure, and maintainable solutions.
• Contribute to CI/CD pipelines, development tooling, and engineering practices alongside the wider Engineering team.
• Participate in technical discussions and contribute ideas that support product improvement and delivery effectiveness.
• Diagnose complex technical issues, including integration challenges, data consistency issues, and performance improvements.
• Support knowledge sharing and code quality through peer reviews and collaboration.
• Contribute to a collaborative engineering culture focused on clean, efficient code and practical delivery.

Senior Software Developer

Engineering Manager

• Own and manage a portfolio of mid-market customer accounts, acting as the primary relationship owner for key stakeholders and decision-makers.
• Build trusted, long-term partnerships that drive customer satisfaction, retention, advocacy and commercial growth.
• Deliver a structured customer engagement strategy through a combination of on-site visits, remote meetings and regular account reviews.
• Take a customer-centric approach to understanding customer challenges, priorities and business objectives.
• Drive adoption of the Pinewood.AI platform and AI solutions across customer organisations.
• Identify areas of underutilisation and work with customers to increase engagement, usage and value realisation.
• Ensure customers achieve measurable business outcomes and return on investment from the platform.
• Take ownership of account growth targets, identifying and progressing opportunities to expand customer value and revenue.
• Identify, develop and execute upsell and cross-sell opportunities across modules, AI solutions, integrations, training and professional services.
• Lead or support commercial discussions, including renewals, user expansion and value-based pricing conversations.
• Use a solution-selling approach to position relevant products and services against customer needs and business challenges.
• Develop and maintain strategic account plans, using customer data, platform usage insights and business objectives to identify growth opportunities.
• Conduct regular business reviews, agreeing clear actions, outcomes and next steps with customers.
• Collaborate closely with Product, Support, Delivery and Sales teams to resolve customer challenges and improve the overall customer experience.
• Communicate effectively across internal teams, ensuring customer feedback, risks, opportunities and priorities are clearly understood and acted on.
• Provide customer feedback and market insight to internal teams to support product development, innovation and continuous improvement.
• Maintain accurate customer records, opportunities, sales activity and pipeline information within Microsoft Dynamics CRM.

Account Manager – Automotive Retail Software/SaaS

Cloud Engineer

• Partner directly with the CTO to own the Azure technical strategy, reference architecture and roadmap, translating business goals into a coherent, evolving multi-region design.
• Build and lead a global infrastructure team, hiring, mentoring and setting the technical standards, ways of working and quality bar they operate to.
• Own and evolve the foundations of the estate: landing zones, management group/subscription topology, naming and tagging standards, and the governance baseline the wider organisation builds on.
• Architect for global resilience, including multi-region topologies, availability zones, geo-redundancy, failover and defined RTO/RPO targets, and prove it through testing rather than assumption.
• Own secure, performant global networking: virtual networks, subnets, NSGs, peering, hub-and-spoke, VPN/ExpressRoute, Azure Firewall, Front Door/Traffic Manager, private endpoints and DNS.
• Maintain and advance the security model end to end: identity (Entra ID), RBAC, Key Vault, encryption, Microsoft Defender for Cloud and Zero Trust principles.
• Own compliance across multiple jurisdictions, including data residency and sovereignty, mapping controls to relevant frameworks (e.g. ISO 27001, SOC 2, GDPR, regional equivalents) and evidencing them for audit.
• Govern at scale with Azure Policy, authoring definitions and initiatives, applying them across scopes, and managing remediation.
• Maintain and improve Infrastructure as Code in Bicep: reusable modules, parameterised deployments, and integration into CI/CD pipelines with what-if, policy and security gates.
• Own compute architecture across Virtual Machines (sizing, availability zones/sets, scale sets) and App Services (web apps, deployment slots), with clear scaling and capacity strategies.
• Own data platforms across SQL Server on VMs (IaaS) and PaaS (Azure SQL Database, Managed Instance), including HA/DR, geo-replication and migration.
• Mature telemetry and observability (Azure Monitor, Log Analytics, Application Insights) and the operational practices, alerting, automation, runbooks, cost management, that keep the estate healthy.
• Produce and maintain clear architecture documentation, conceptual, network topology, data-flow and deployment diagrams, tailored to engineering, security/compliance and executive audiences, and keep them current as the estate evolves.
• Drive constant technical progression: continuously evaluate new Azure capabilities and emerging practices, including AI-assisted IaC and agentic operations, and modernise the platform rather than letting it stand still.

First Line Support Consultant

Software Developer

Management Accountant

Senior Software Developer

Account Manager – Automotive Retail Software/SaaS

Head of Cloud Architecture