Pinewood.AI

Implementation Specialist

• - Begin your journey within our Software Support team, assisting customers through incoming calls, live chats, and support tickets.
• - Manage your own support cases, ensuring excellent service standards and adherence to response, satisfaction, and resolution KPIs.
• - Work through a structured training and development programme designed to prepare you for a consultant role.
• - Conduct demos, complete assessments, and receive ongoing mentorship from experienced leaders.
• - Gain practical experience through on-site visits, shadowing, and customer support.
• - Learn to implement the Pinewood.AI platform across new and existing dealerships.
• - Support high-quality implementation projects, ensuring smooth transitions from legacy systems to ‘Go Live’.
• - Contribute to project tasks including data configuration and conversion.
• - Build trusted relationships with customers, helping them maximise the value of our platform.
• - Present confidently during demos, training sessions, and customer engagements.

Junior Training, Implementation Consultant

• - Deliver end-to-end implementations of Pinewood.AI - from discovery and configuration through to training, go-live, and post-launch support.
• - Configure and validate system workflows for your specialist area (Finance or Aftersales), ensuring alignment with dealership processes and OEM integrations.
• - Design, adapt, and deliver engaging, hands-on training sessions for all user levels - from entry-level staff to senior leaders.
• - Localise training content for the North American market, ensuring relevance in terminology, examples, and compliance.
• - Guide dealerships through operational and cultural change, focusing on adoption, efficiency, and confidence in the platform.
• - Capture lessons learned, share best practices, and contribute to our global implementation playbooks.
• - Collaborate with Product, Support, and Delivery teams to enhance rollout processes and customer outcomes.
• - Travel extensively across North America (approx. 80%) to deliver on-site consultancy and training.

Training and Implementation Consultant

Communications

• Create and deliver an internal communications strategy, identifying the right tools and channels to achieve this
• Write, edit, and distribute global communications including newsletters, intranet articles, leadership updates, and event announcements
• Develop communication campaigns that reinforce company culture and support key business priorities
• Plan and execute initiatives that boost employee engagement and morale, such as recognition programmes, surveys, and interactive events
• Partner with leadership, HR, and department heads to ensure consistent messaging that supports organisational goals
• Maintain and update the intranet (SharePoint), keeping it accurate, relevant, easy to navigate, and the central hub for global communications
• Use a variety of digital channels and tools to deliver targeted and engaging messages
• Gather and analyse employee feedback to measure communication effectiveness and adjust strategies as needed
• Manage multiple projects and deadlines, ensuring timely delivery of high-quality communications
• Support the organisation of internal events and campaigns, providing creative ideas to encourage participation
• Act as a trusted advisor on best practices for internal communications

Internal Communications Manager

Business Operations

• Lead the setup and day-to-day management of Pinewood.AI’s new Fort Lauderdale office, including facilities, suppliers, and vendors.
• Oversee all building operations, liaising with landlords, contractors, and service providers to ensure a professional and efficient workspace.
• Provide executive-level support to senior leaders, including diary management, travel booking, and expense coordination.
• Manage budgets, purchase orders, and supplier contracts for the U.S. operation.
• Develop and maintain office policies, health and safety standards, and administrative systems.
• Coordinate onboarding and ongoing support for local employees.
• Organise meetings, company events, and business travel logistics.
• Act as the main point of contact for visitors, clients, and staff.
• Collaborate with the UK head office to align on processes, systems, and company culture.
• Support wider operational and business projects as Pinewood.AI’s North American presence grows.

Business Operations Administrator

• Work directly with dealership accounting teams, controllers, and financial managers to ensure a smooth transition to Pinewood.AI's Automotive Intelligence Platform
• Deliver end-to-end implementations for dealership accounting and finance: discovery, scoping, configuration, training, go-live, and hypercare
• Configure and validate financial workflows including GL mappings, journal entries, reporting, and integrations with OEMs and third-party systems
• Design, adapt, and deliver high-quality training for mixed-ability audiences, both on-site and remotely
• Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users
• Coach best practices for dealership financial workflows: AP/AR, bank reconciliations, manufacturer statements, compliance, and month-end processes
• Deliver business change activities: stakeholder alignment, adoption planning, and measurement of training effectiveness
• Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise team capability
• Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve rollout processes
• Travel extensively across North America (approximately 80%) to deliver on-site consultancy and training

Training and Implementation Consultant, Accounting & Finance

• Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare
• Design, adapt, and deliver high-quality training to mixed-ability audiences, on-site and remotely
• Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users
• Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting
• Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations
• Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness
• Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team
• Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process
• Travel extensively across North America (approximately 80%) to deliver on-site consultancy and training
• Help shape rollout processes, create training approaches for the North American market, and ensure successful adoption of Pinewood.AI technology by retailers

Training and Implementation Consultant – Parts & Service / Fixed Ops

• Pinewood.AI is seeking automotive professionals with strong experience in dealership sales and vehicle operations to join our Training and Implementation Team. You will be responsible for implementing, configuring, and training dealership users on the Sales and Vehicle modules of our platform across the UK and internationally.
• Your primary focus will be to configure the system to match dealership processes and then train and coach dealership teams on the Sales elements of our platform: lead capture, enquiry qualification, CRM, opportunity and pipeline management, quotations and orders, F&I, compliance, delivery and handover, and follow-up. You will also connect the dots with the vehicle side, ensuring processes such as creating vehicles, bringing them into stock, costing, invoicing, and registration are correctly set up and understood so the sales journey flows end to end.
• We’re looking for someone with solid sales knowledge, strong communication skills, and the confidence to deliver both implementation and training that make a tangible difference to how dealerships run.
• Key Responsibilities:
• Configure and implement the Pinewood.AI platform in new and existing dealerships, tailoring settings and parameters to match business processes.
• Deliver clear and engaging training sessions for sales teams, business managers, and vehicle administrators, etc, ensuring confidence in using the platform.
• Train users on the complete sales cycle, including lead management, CRM, opportunity pipeline, quotations and orders, F&I, compliance, delivery, handover, and follow-up.
• Guide dealerships on vehicle processes such as creating vehicles, stocking, costing, invoicing, and registration etc.
• Lead implementations from planning through to Go Live, ensuring smooth transitions from legacy systems.
• Provide onsite and remote consultancy to support adoption, optimisation, and continuous improvement.
• Collaborate with dealership stakeholders to understand requirements and ensure best-practice configuration.
• Proactively identify opportunities to improve implementation approaches and enhance the customer experience.
• Develop deep knowledge of platform functionality across sales, vehicles, and related integrations.
• Act as a trusted advisor, helping retailers increase efficiency and maximise profitability through our platform.