Pinewood.AI

People Operations

• - Provide administrative support to the People & Culture (P&C) team across core HR operations.
• - Coordinate the new starter process, including collecting documentation, completing Right to Work checks, and arranging induction meetings.
• - Deliver engaging inductions to ensure new employees feel welcomed and set up for success.
• - Support onboarding processes for employees across our growing global organisation.
• - Manage administration related to probation processes, ensuring review meetings are scheduled and completed on time.
• - Support employees and managers with queries relating to our HR systems, including Deel.
• - Liaise with our external HR partners to create and update employee contracts across different regions.
• - Assist with the leaver process, ensuring payroll is notified, and internal offboarding steps are completed.
• - Work closely with colleagues across the P&C team to help manage internal people-related queries across the business.
• - Support employee engagement activities and help contribute to a positive and inclusive company culture.
• - Maintain strict confidentiality and discretion when handling sensitive employee information.

People & Culture Ops Coordinator

Accounting Manager

• - Own and develop the product vision and roadmap for features, aligned to business and customer goals.
• - Work with PDMs and developers to define, refine, and prioritise deliverables using clear user stories and acceptance criteria.
• - Collaborate with Account Management and Partner Support teams to gather feedback, understand dealer needs, and resolve product issues.
• - Sign off on new functionality and ensure high-quality releases with clear business value.
• - Prepare product documentation and release notes to support training, adoption, and promotion of features.
• - Be a point of contact for partner and manufacturer meetings, helping gather market insights and agree on deliverable solutions.
• - Support the ongoing development and mentoring of Project Delivery Managers in line with personal and team growth goals.
• - Engage with technical teams to provide context and direction on functionality, ensuring delivery meets requirements and is technically feasible.
• - Maintain a prioritised feature backlog and ensure consistent documentation across the product lifecycle.
• - Act as an internal champion for your product, communicating updates and value to stakeholders across the business.

Product Manager – Accounting

Implementation Specialist

• Deliver end-to-end implementations of Pinewood.AI for dealership accounting and finance, from discovery and scoping through configuration, training, go-live, and hypercare.
• Configure and validate financial workflows, including GL mappings, journal entries, reporting, integrations with OEMs, and third-party systems.
• Design, adapt, and deliver high-quality training to mixed-ability audiences, from entry-level clerks to controllers and financial directors, both on-site and remotely.
• Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users.
• Coach best practices for dealership financial workflows, including AP/AR, bank reconciliations, manufacturer statements, compliance, and month-end processes.
• Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness.
• Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team.
• Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process.
• Travel extensively across North America, approximately 80% of the time, to deliver on-site consultancy and training.

Training and Implementation Consultant – Accounting

Solutions Engineer

• Develop and execute technical win strategies against incumbent DMS providers, including CDK, Reynolds, and Tekion
• Lead executive-level discovery sessions to uncover operational inefficiencies and platform limitations
• Deliver advanced, workflow-driven demonstrations across sales, F&I, service, parts, and accounting
• Map Pinewood.AI capabilities directly to financial performance, scalability, and operational impact
• Surface and resolve technical objections early, eliminating perceived migration or integration risk
• Support RFP responses, security reviews, compliance assessments, and technical due diligence processes
• Design and deliver proof-of-concept engagements that demonstrate measurable workflow improvements
• Anticipate and neutralise competitive FUD around integration, conversion risk, uptime, reporting depth, and compliance
• Partner closely with Account Executives to control deal narrative, pacing, and competitive positioning

Solutions Consultant

• Deliver end-to-end implementations of Pinewood.AI for dealership sales operations, from discovery and scoping through configuration, training, go-live, and after care.
• Configure and validate sales workflows including lead management, opportunity tracking, desking, F&I handoffs, inventory visibility, CRM processes, and reporting.
• Design, adapt, and deliver high-quality training to mixed-ability audiences, from entry-level sales consultants to sales managers and executive leadership, both on-site and remotely.
• Create and localize training materials for the North American market, tailoring terminology, spelling, examples, and process detail for North American sales environments.
• Coach best practices for dealership sales processes including lead response, pipeline management, compliance, reporting accuracy, desking, and performance optimization.
• Support business change activities such as stakeholder alignment, adoption planning, sales process standardization, and training effectiveness.
• Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the training and delivery teams.
• Collaborate closely with product, support, and delivery teams to resolve issues, share customer feedback, and continuously improve the rollout experience.
• Travel extensively across North America (approximately 80%) to deliver on-site consultancy, training, and go-live support.

People & Culture Ops Coordinator

Product Manager – Accounting

Training and Implementation Consultant – Accounting

Solutions Consultant

Training and Implementation Consultant – Sales