Account Manager – Automotive Retail Software/SaaS

Pinewood.AI

Account Manager focused on building strong, long-term relationships with mid-market automotive retail customers. Helping them maximize value from Pinewood.AI’s Automotive Intelligence Platform and AI solutions.

Posted 6/25/2026full-timeSolihull • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and manage a portfolio of mid-market customer accounts, acting as the primary relationship owner for key stakeholders and decision-makers.
Build trusted, long-term partnerships that drive customer satisfaction, retention, advocacy and commercial growth.
Deliver a structured customer engagement strategy through a combination of on-site visits, remote meetings and regular account reviews.
Take a customer-centric approach to understanding customer challenges, priorities and business objectives.
Drive adoption of the Pinewood.AI platform and AI solutions across customer organisations.
Identify areas of underutilisation and work with customers to increase engagement, usage and value realisation.
Ensure customers achieve measurable business outcomes and return on investment from the platform.
Take ownership of account growth targets, identifying and progressing opportunities to expand customer value and revenue.
Identify, develop and execute upsell and cross-sell opportunities across modules, AI solutions, integrations, training and professional services.
Lead or support commercial discussions, including renewals, user expansion and value-based pricing conversations.
Use a solution-selling approach to position relevant products and services against customer needs and business challenges.
Develop and maintain strategic account plans, using customer data, platform usage insights and business objectives to identify growth opportunities.
Conduct regular business reviews, agreeing clear actions, outcomes and next steps with customers.
Collaborate closely with Product, Support, Delivery and Sales teams to resolve customer challenges and improve the overall customer experience.
Communicate effectively across internal teams, ensuring customer feedback, risks, opportunities and priorities are clearly understood and acted on.
Provide customer feedback and market insight to internal teams to support product development, innovation and continuous improvement.
Maintain accurate customer records, opportunities, sales activity and pipeline information within Microsoft Dynamics CRM.

Requirements

What you’ll need

Proven experience in account management, customer success or SaaS sales.
A strong customer-first mindset, with the ability to build trusted relationships and deliver excellent account management.
Good understanding of automotive dealership operations, systems and processes, including Dealer Management System (DMS) environments.
Experience selling software, technology solutions or services to automotive retailers.
Strong relationship-building skills with mid-level and senior stakeholders.
Commercially minded, with experience working towards sales, retention or account growth targets.
A track record of identifying and closing growth opportunities within existing customer accounts.
Ability to understand customer challenges and align technology solutions to business needs.
Experience taking a consultative, solution-led approach to customer conversations.
Excellent communication, presentation and stakeholder management skills.
Strong organisational skills, with the ability to manage multiple priorities and customer relationships effectively.
Ability to analyse customer performance, usage data and business trends to drive account growth.
Comfortable working cross-functionally within a fast-paced SaaS environment.
Motivated by solving customer challenges, delivering value and achieving commercial outcomes.
Experience using Microsoft Dynamics or similar CRM platforms.
Experience working directly within automotive retail environments (Desirable)
Knowledge of the Pinewood.AI platform or comparable automotive retail technology solutions (Desirable)
Strong understanding of customer lifecycle management, account planning and account development methodologies (Desirable)

Benefits

Comp & perks

Competitive salary based on experience
Target scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave, including 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP), providing free, confidential 24/7 support for you and your immediate family, including counselling, legal and financial advice, and wellbeing resources
Ongoing training and professional development
Cycle to Work scheme, helping you save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers, including a free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

ATS Keywords

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Hard Skills & Tools

account managementcustomer successSaaS salessolution-sellingconsultative approachcustomer performance analysisaccount planningaccount development methodologiesPinewood.AI platformDealer Management System (DMS)

Soft Skills

customer-first mindsetrelationship-buildingcommunicationpresentationstakeholder managementorganisational skillsproblem-solvingcollaborationcustomer-centric approachcommercially minded