Conduit

Support Engineer

• Troubleshoot and resolve technical issues raised by customers across multiple infrastructure layers.
• Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production.
• Proactively monitor and flag potential issues before they impact customers.
• Respond to urgent situations with clarity, empathy, and a methodical approach.
• Improve runbooks, tooling, and documentation to make support more efficient and scalable.
• Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.
• Help establish support practices for Conduit’s Asia operations as the first hire in the region.
• Dive deep into container orchestration, APIs, observability tooling, and rollup-specific infrastructure.
• Act as a critical bridge between time zones, providing coverage during late US hours and early EU mornings.

Senior Technical Support Engineer

Implementation Specialist

• Own the end-to-end technical onboarding experience for new customers building rollups with Conduit.
• Lead customers through setup, configuration, and best practices tailored to their use case.
• Write scripts and code snippets to adjust configurations, debug integrations, and help customers tailor their rollups.
• Drive projects forward with clear communication, ensuring deadlines are met and nothing slips through the cracks.
• Partner closely with Engineering, Product, and Customer Success to ensure smooth handoffs and successful launches.
• Proactively identify friction points, unblock customers quickly, and feed insights back into product and process improvements.
• Help refine onboarding playbooks, documentation, and tooling to make each launch smoother than the last.
• Translate complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.

Senior Technical Support Engineer

Implementation Engineer