SMB Implementation Manager
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,400 - $78,100 per year
Job Level
JuniorMid-Level
About the role
- Serve as a process and workflow focused point of contact for customers during 12 week implementation program
- Prepare, update, and manage project management materials
- Keep all customers within your cohort on track to go-live within their agreed-upon schedule
- Manage various forms of risk that would prevent customers from going live within predetermined schedule
- Conduct live working sessions with customers, demonstrating best practices and critical features for go live
- Host open office hours, 1:1 meetings, and check-in calls with your assigned accounts
- Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
Requirements
- At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
- Comfortable with adjusted core hours. Roughly 10am - 7pm PST as the project need dictates
- Critical thinking skills with experience in troubleshooting software issues
- Experience with ServiceTitan software a big plus
- Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- Familiarity with SaaS business models a plus
- Open to travel to Australia
Benefits
- Flextime, recognition, and support for autonomous work
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Bonusly and peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Annual bonus and equity
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementtroubleshootingcritical thinking
Soft skills
customer relationship skillsattention to detailmulti-tasking