Senior AI Implementation Specialist – Credit Cards
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Senior Implementation Consultant
Cloudinary
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AEMCloud
About the role
- Lead Implementation Delivery: Own customer implementations from kickoff through go-live, following Cloudinary’s CLOUD methodology and internal delivery playbooks.
- Manage Project Scope & Timeline: Create and maintain implementation plans, coordinate internal and customer resources, and ensure alignment across stakeholders.
- Partner on Complex Engagements: Work closely with Solution Architects on more technical projects, ensuring project milestones are met while the SA leads architecture and integration.
- Own Simpler Implementations: Deliver light-to-moderate complexity projects independently, including platform configuration and enablement.
- Align on Business Value: Guide customers on how Cloudinary can support their goals, and ensure implementations meet project KPIs and success criteria.
- Facilitate Project-Based Engagement: Serve as the primary point of contact during the implementation phase, and ensure a seamless handoff to the ongoing account team at project close.
- Coordinate Internal Teams: Collaborate with Customer Success, Product, and Engineering as needed to resolve blockers and drive implementation success.
- Contribute to Practice Development: Help evolve Cloudinary’s delivery methodology by refining playbooks, creating templates, improving tooling, and supporting broader Professional Services initiatives.
Requirements
- East Coast Based
- 5+ years in SaaS implementation consulting, onboarding, or project delivery roles
- Experience leading end-to-end SaaS onboarding or implementation projects
- Exposure to digital media, DAM, or martech ecosystems is a plus
- Strong customer engagement and facilitation skills
- Experience aligning technical and business stakeholders
- Comfortable supporting light technical configuration, asset tagging, and product use-case design
- Experience with platforms like Cloudinary, Contentful, Adobe Experience Manager, or Shopify is a plus
- Self-starter with strong organizational skills and the ability to manage multiple projects simultaneously
Benefits
- Awesome technology
- Top-talent peers
- 100% sponsored medical, dental, and vision plans for employees & family
- HSA company contribution
- Matching 401k program
- Robust vacation & wellness policy
- Annual development stipend
- Catered lunches or a food stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationproject deliverytechnical configurationasset taggingproduct use-case design
Soft skills
customer engagementfacilitationorganizational skillsstakeholder alignmentself-starter
