Implementation Engineer
Conduit
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Implementation Consultant I
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,400 - $78,100 per year
Job Level
JuniorMid-Level
About the role
- Serve as a process and workflow focused point of contact for customers during 5 week implementation program Prepare, update, and manage project management materials Keep all customers within your cohort on track to go-live within their agreed-upon schedule Manage various forms of risk that would prevent customers from going live within predetermined schedule Conduct live working sessions with customers, demonstrating best practices and critical features for go live Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
Requirements
- At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience Critical thinking skills with experience in troubleshooting software issues Experience with ServiceTitan software a big plus Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail Exceptional customer relationship skills and a clear view on what constitutes excellent customer service Familiarity with SaaS business models a plus
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA , 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF ), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementtroubleshootingcritical thinkingmulti-taskingattention to detail
Soft skills
customer relationship skillsexcellent customer servicecommunicationorganizational skills
