Regional Sales Manager
Rhythm
Customer Success Manager
ServiceCore
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact and trusted advisor for Enterprise customers, cultivating long-term successful relationships
- Work closely with our strategic customers to assess their goals and existing business practices to ensure they are getting the most out of our products
- Use data to drive customer engagement: leverage ChurnZero dashboards and usage patterns to engage customers and drive product adoption
- Be a voice for the customer internally: partner with Implementation, Support, Product, Sales and Marketing to share the customer experience and facilitate connections
- Anticipate customer needs and challenges, providing proactive solutions and recommendations
- Provide other assistance as needed to maintain strong, long-lasting, mutually beneficial client relationships
- Become a trusted resource for software and productivity trends in the field services domain
- Contribute to growth and retention by driving customer satisfaction, loyalty, and advocacy
- Travel to customer sites for on-site trips and support
Requirements
- 2-5 years of experience in a customer success role at a growth stage SaaS company
- Experience working closely with Enterprise customers
- Strong project management skills and relationship skills
- Passionate about organization and can adhere to and improve organizational systems
- Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
- Strong team player but also a self-starter who can work autonomously
- Ability to collaborate and thrive in a fast-paced, dynamic, and evolving environment
- Experience working with a suite of software tools — CRM systems (i.e. Salesforce), CSP systems (i.e. ChurnZero or Gainsight), online support and project management tools (i.e. Zendesk), and internal communication tools (i.e. Slack)
- Be comfortable traveling, this role will require on-site trips to get to know our customers and support them in finding success
- Empathetic - you want to help and serve our customers to become ServiceCore champions
- Comfortable with change, experimenting, and trying new ideas
