ServiceCore

Director

• Full accountability for the growth, performance management, and hiring of the Data & Analytics team.
• Own the end-to-end execution of the team’s strategy.
• Proactively define the roadmap for in-product analytics and reporting features across our entire SaaS portfolio.
• Own the end-to-end launch of data products.
• Act as the strategic technical lead in high-stakes customer meetings.
• Masterfully balance three competing workstreams: Product Analytics, Internal BI, and Enterprise Custom Needs.

Director of Data & Analytics – Product & Strategy

Account Manager

• Onboarding and managing a portfolio of clients, ensuring their marketing needs are met.
• Managing the creation and deployment of new websites.
• Collaborating with third-party contractors to fulfill client services.
• Facilitating regular communication with clients and contractors, ensuring smooth project flow and customer satisfaction.
• Actively managing and overseeing clients' Reputation Management strategies.

Full-stack Engineer

• Develop and maintain the Docket application with React, TypeScript, KendoUI, and Redux on the front end, along with cloud-based APIs on Google Cloud Platform (Firebase/Firestore/Cloud Functions).
• Write clean, efficient, and well-tested code, leveraging Jest and React Testing Library for high-quality front-end testing.
• Collaborate with other engineers, reviewing PRs, brainstorming solutions, and pair-programming to improve technical outcomes.
• Design and implement new product features, ensuring seamless integration between front-end, back-end, and third-party APIs.
• Optimize code and improve performance as we scale towards enterprise-level demands.
• Mentor junior engineers and contribute to team growth through knowledge sharing and guidance.
• Contribute to recruiting efforts by interviewing and evaluating future engineering candidates.
• Work closely with Product Owners, ensuring well-designed user experiences and intuitive workflows.

Director of Data & Analytics – Product & Strategy

Account Manager

Senior Software Engineer – Full Stack