ServiceCore

Product Manager

• Work together with prospective clients and existing users to deeply understand and anticipate their needs
• Collaborate with stakeholders to create and maintain a product vision and agile product roadmap that is in alignment with customer needs and internal business objectives
• Groom and manage the product backlog, prioritizing based on the roadmap and changing requirements
• Refine customer problems and business opportunities into product requirements, user stories, and acceptance criteria
• Bridge the gap between technical complexity and business understanding, ensuring high stakes information resonates effectively with customers and stakeholders
• Support the flow of delivery through sprint planning and forecasting
• Work with Marketing to articulate the value proposition of features and capabilities that are getting released into the market
• Monitor and communicate product progress throughout the lifecycle
• Recommend ideas for enhancing product performance and achieving product success that drive long-term success of the company’s strategy, financial and growth goals
• Suggest and implement ways to track product use and impact on end users
• Deliver updates to other product teams and company stakeholders

Senior Product Manager

Customer Success Manager

• Serve as the primary point of contact and trusted advisor for Enterprise customers, cultivating long-term successful relationships
• Work closely with our strategic customers to assess their goals and existing business practices to ensure they are getting the most out of our products
• Use data to drive customer engagement: leverage ChurnZero dashboards and usage patterns to engage customers and drive product adoption
• Be a voice for the customer internally: partner with Implementation, Support, Product, Sales and Marketing to share the customer experience and facilitate connections
• Anticipate customer needs and challenges, providing proactive solutions and recommendations
• Provide other assistance as needed to maintain strong, long-lasting, mutually beneficial client relationships
• Become a trusted resource for software and productivity trends in the field services domain
• Contribute to growth and retention by driving customer satisfaction, loyalty, and advocacy
• Travel to customer sites for on-site trips and support