ServiceCore

Customer Success Manager

• Serve as the primary point of contact and trusted advisor for Enterprise customers, cultivating long-term successful relationships
• Work closely with our strategic customers to assess their goals and existing business practices to ensure they are getting the most out of our products
• Use data to drive customer engagement: leverage ChurnZero dashboards and usage patterns to engage customers and drive product adoption
• Be a voice for the customer internally: partner with Implementation, Support, Product, Sales and Marketing to share the customer experience and facilitate connections
• Anticipate customer needs and challenges, providing proactive solutions and recommendations
• Provide other assistance as needed to maintain strong, long-lasting, mutually beneficial client relationships
• Become a trusted resource for software and productivity trends in the field services domain
• Contribute to growth and retention by driving customer satisfaction, loyalty, and advocacy
• Travel to customer sites for on-site trips and support