Customer Service Representative – Translator
Sentry
Customer Service Representative
Sentry
full-time
Posted on:
Location Type: Hybrid
Location: Stevens Point • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- First phone contact with customers
- Ensures quality customer experience
- Listens to and assesses customer needs
- Builds positive relationships and creates customer confidence
- Provides timely customer service
- High volume telephone calls handling
- Assists in locating or providing information
- Navigates multiple systems to provide information
- Records and files all information from each call
- Researches contact center problems
- Communicates updates to peers and management
- Escalates complex issues as needed
- Reports trends and feedback from customer interactions
- Performs other job-related duties
Requirements
- High school diploma
- Proficiency in Spanish preferred, but not required
- Good human relations skills
- Ability to communicate effectively and accurately verbally and in writing
- Knowledge of how to use a computer and keyboard skills
- Familiarity with software applications such as Excel and Word
- Ability to navigate various technology software to resolve service situations
- Reliable and predictable attendance
Benefits
- Meal Subsidy for office associates
- 401(K) plan with dollar for dollar match
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Employee Assistance programs
- Sentry Foundation gift matching program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
computer skillskeyboard skillscustomer service
Soft skills
human relations skillseffective communicationrelationship buildingproblem solvingcustomer confidencetimelinesslistening skills
Certifications
high school diploma
