Customer Support

• First phone contact with customers
• Ensures quality customer experience
• Listens to and assesses customer needs
• Builds positive relationships and creates customer confidence
• Provides timely customer service
• High volume telephone calls handling
• Assists in locating or providing information
• Navigates multiple systems to provide information
• Records and files all information from each call
• Researches contact center problems
• Communicates updates to peers and management
• Escalates complex issues as needed
• Reports trends and feedback from customer interactions
• Performs other job-related duties

Customer Service Representative

Support Specialist – Bilingual, English/Spanish

Support Specialist – Bilingual, English/Spanish

Support Specialist

Customer Support Representative

Customer Service Representative