Customer Service Representative
Sentry
Senior Advisor, AI Enablement, Customer Service & Implementation
BMO U.S.
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • California, Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $102,000 - $190,000 per year
Job Level
Senior
About the role
- Lead the development and execution of AI initiatives that enhance service delivery, onboarding processes, and customer engagement.
- Partner with Technology, Risk, Data Governance, and other stakeholders to ensure responsible and effective implementation of AI solutions.
- Identify and prioritize opportunities for AI-driven automation, decision support, and personalization.
- Guide teams through the adoption of new tools and practices, building readiness and capability for AI-enabled operations.
- Stay abreast of emerging trends and technologies to inform strategy and maintain a competitive edge.
- Designs, develops, tests, implements, measures and manages processes.
- Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience.
- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
- Acts as a subject matter expert on relevant regulations and policies.
- May network with industry contacts to gain competitive insights and best practices.
- Stays abreast of industry and business trends through benchmarking and/or participation in professional associations.
- Influences and negotiates to achieve business objectives.
- Assists in the development of strategic plans.
Requirements
- Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Possesses a deep understanding of and problem solving ability for issues within the business/group.
- Knowledge of business analysis, project delivery practices and standards across the project lifecycle - Expert.
- Knowledge of business/group processes, procedures and controls - Expert.
- Understanding of risk, regulatory and compliance requirements - Expert.
- Seasoned professional with a combination of education, experience and industry knowledge.
- Verbal & written communication skills - In-depth / Expert.
- Analytical and problem solving skills - In-depth / Expert.
- Influence skills - In-depth / Expert.
- Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
- Able to manage ambiguity.
- Data driven decision making - In-depth / Expert.
Benefits
- health insurance
- tuition reimbursement
- accident and life insurance
- retirement savings plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI initiativesAI-driven automationdecision supportprocess designbusiness analysisproject delivery practicesrisk managementregulatory compliancedata-driven decision making
Soft skills
strategic inputinfluence skillsnegotiationanalytical skillsproblem solvingcollaborationteam skillscommunication skillsability to manage ambiguity
