Growth Support Specialist
RSM US LLP
Customer Service Representative, Weekends
Lessen
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Develop and maintain positive client relations required to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services
- Manage the scheduling and completion of all services assigned by customers; many of the services a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved}
- Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other offices
- May be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trends
- Demonstrate professionalism in communication, relationship development, customer service, etc.
- Assist in training team members and provides constructive feedback as necessary
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
Requirements
- High school diploma required
- 4+ years of customer service experience preferred
- Preferred experience as a CSRIII
- Ability to communicate industry language
- Undergraduate degree / internship preferred
- Intellectual agility and adaptability
- Property maintenance experience
- Trades knowledge
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproject managementdata analysisreport generationproperty maintenancetrades knowledge
Soft skills
client relationscommunicationprofessionalismteam collaborationadaptabilityconfidentialityconstructive feedbackcustomer satisfaction
Certifications
high school diplomaundergraduate degree
