Customer Support

• Manage issue resolution by creating an ownership point and driving accountability across multiple disciplines both internally and externally to MSI.
• Management of Channel Partner Service Agreements across multiple end users.
• Translating high-level business problems into more specific questions with data-driven analysis and recommendations; the data often needs detailed validation with stakeholders to ensure directional accuracy.
• Development of business models based on key drivers to improve regional sales and operational execution. This includes training & communicating new service solutions.
• Business case creation and analysis on new services opportunities including market sizing, investment requirements, pricing, and financial returns.
• Assist in preparation & analysis required for internal/external management meetings including customer, partner, staff and executive briefings.

Customer Support Manager

Support Specialist – Bilingual, English/Spanish

Support Specialist – Bilingual, English/Spanish

Support Specialist

Customer Support Representative

Customer Service Representative