Growth Support Specialist
RSM US LLP
Customer Support Manager
Motorola Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage issue resolution by creating an ownership point and driving accountability across multiple disciplines both internally and externally to MSI.
- Management of Channel Partner Service Agreements across multiple end users.
- Translating high-level business problems into more specific questions with data-driven analysis and recommendations; the data often needs detailed validation with stakeholders to ensure directional accuracy.
- Development of business models based on key drivers to improve regional sales and operational execution. This includes training & communicating new service solutions.
- Business case creation and analysis on new services opportunities including market sizing, investment requirements, pricing, and financial returns.
- Assist in preparation & analysis required for internal/external management meetings including customer, partner, staff and executive briefings.
Requirements
- Bachelor's Degree (analytical degree such as finance or business preferred)
- 4+ years of sales/customer service/engagement/project management experience
- Experience with revenue/cost analysis, market sizing & analysis, operational strategy formulation, business case development, or financial modeling
- Knowledge of Motorola Solutions’ service portfolio
- Excellent interpersonal, verbal and written communication skills
- Experience working in a highly analytical setting requiring quantitative analytics
- Experience creating executive management presentations
- Ability to think broadly and critically about a quantitative analytical problem by applying business, industry and company acumen to prove or disprove a hypothesis
- Enjoy digging into data that is not clean & requires validation, making directional recommendations with incomplete information
- Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven analysisbusiness models developmentmarket sizingfinancial modelingrevenue analysiscost analysisbusiness case developmentoperational strategy formulationquantitative analyticsexecutive management presentations
Soft skills
interpersonal skillsverbal communicationwritten communicationcritical thinkingproblem-solvingcollaborationmulti-taskingaccountabilitytrainingstakeholder engagement
Certifications
Bachelor's Degree
